Sometimes it’s not about companies making mistakes it’s how well they communicate and rectify them. My parcel was left outside by a third party delivery company…and Alex at Victorian Cornice was brill... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Currently very unhappy. I placed an order start of October, receipt received with money taken on 6th October Emailed them for a delivery update 25th Oct, no response Called them today and no answer... Se mer
Amazing company and first class customer service. Ordered too many samples and they picked it up on the order and refunded me. You don’t normally get this level of customer service as companies normal... Se mer
Företaget har svarat
Excellent levels of Customer Service - I got straight through on the phone and fast responses by email. As I had over ordered, (prior to teh product being sent out) a refund was issued without del... Se mer
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Företagsinformation
Skrivet av företaget
Specialist manufacturer, distributor, and installer of fibrous plaster and lightweight mouldings and panels around the UK. Main products: Cornice and coving, panels, ceiling roses.
Kontaktuppgifter
81 Newtown Middleway, B6 4JX, Birmingham, Storbritannien
- 0121 359 0143
- info@victoriancornice.co.uk
- www.victoriancornice.co.uk
4,4
Utmärkt
41 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Decco plaster cornice.
Used Victorian Cornice before and was more than happy with the quality. From order to delivery was also really quick.
2 februari 2023
Svar från Victorian Cornice
We really appreciate the feedback. Glad we could help :)
Great service very helpful Delivery…
Great service very helpful Delivery sorted wright away no waiting for weeks definitely recommend.
13 februari 2023
Omdöme utan inbjudan
Svar från Victorian Cornice
Hey Neil! Thanks for the review!
Nobody needs more delays on their job.
Glad we could get things sorted for you in good time.
Great product and service
2 februari 2023
Svar från Victorian Cornice
Really please to hear it :) Thank you!
Super speedy service from start to…
Super speedy service from start to finish. Quote came in under 24 hours. Made & fitted by the the following week! Love our new cornice it has brought back the character our room was missing!
20 januari 2023
Omdöme utan inbjudan
Svar från Victorian Cornice
It was an absolute pleasure, Leigh. Thank you for your review. :)
How pathetic
How pathetic. I only ordered a sample. Supposedly free but the postage etc pushed it up to six quid. Fair enough in this day and age with postage costs as they are I suppose we can't expect companies to post things for free anymore. Anyway the sample WAS useful and I will measure up and order the required lengths of coving shortly. THEN it might be worth looking at my review as the postage is £20!!!
12 januari 2023
Svar från Victorian Cornice
Thanks for the 4 star review David/Julianne.
Our lightweight shipping fee is actually £25, not £20. Unfortunately, this is because the cornice is in 2m lengths so it won't go through Royal Mail's system and therefore has to go with a courier. As much as we'd like to, we can't get around this as the courier fee is charged to us by the manufacturer and simply passed on to the customer. However, lightweight shipping is free on orders over £400, and we're sometimes able to offer discounts which can off-set some of the cost. Give us a shout when you're ready to order, and we'll see what we can do.
Good service - purchased items arrived quickly
THe purchased items arrived quickly and were well packaged
The team responded to my email enquiry quickly
The only thing that could be ikpmroved is that it was not easy to track my package or get a sense of delivery time when I purchased the item
20 januari 2023
Svar från Victorian Cornice
Hi Aktar, Thank you for your review. We're really keen to learn how we can provide a better service and so that is really helpful and something we'll focus on. Much appreciated. VCC
Good quality cornice
Good quality cornice, delivered quickly, quite easy to put up, transformed room. Couldn’t be better!
16 januari 2023
Svar från Victorian Cornice
Thanks! :)
Great job
Great job - really friendly team and the installation went well. I was really pleased to have the opportunity to cast a small number of the ceiling rose sections and staff could not have been more patient and helpful.
5 januari 2023
Omdöme utan inbjudan
Svar från Victorian Cornice
Really glad you got to cast some of your ceiling rose, what a great memory. Was a pleasure doing business with you! :)
Superb quality product
Superb quality product but at a ridiculous price. The personal delivery from 50 miles away doubled the price of the product. Sort out a better delivery system.
The rather steep cost for putting in a central hole in the ceiling Rose was not done, fortunately I did the job myself in ten minutes.
7 december 2022
Omdöme utan inbjudan
Svar från Victorian Cornice
Thank you for the honest feedback Bob. We completely see your point and are working towards a solution.
Great service provided by Nigel
Great service provided by Nigel. We needed Cornice within quick time scale. Nigel arranged the quote and processed the order swiftly.
4 januari 2023
Omdöme utan inbjudan
Svar från Victorian Cornice
Thank you very much for you kind words, we're glad we could help.
Product was a good value and good…
Product was a good value and good quality but delivery charges we're extortionate for such a small order.
4 januari 2023
Svar från Victorian Cornice
Hi Dean! Thanks for your feedback - we're pleased you're happy with the cover skirting, and hope your project is coming along well.
We agree it's unfortunate that couriers don't base their delivery fee on the order value as it can be frustrating when placing a relatively small order. We're sorry this isn't something within our control, but we hope the quick delivery and product quality make it worthwhile.
Great way to cover old skirting boards…
Great way to cover old skirting boards at a decent price as well. Very easy to install as well.
5 januari 2023
Svar från Victorian Cornice
Thank you very much for your review :)
Excellent levels of Customer Service
Excellent levels of Customer Service - I got straight through on the phone and fast responses by email.
As I had over ordered, (prior to teh product being sent out) a refund was issued without delay and completely hassle free.
We had ordered some Coving this time - it looks stunning in our Victorian home, and practically matches the ornate coving that was orifinally installed.
Very happy
15 december 2022
Svar från Victorian Cornice
Thank you for your review, we're really happy that you're happy :)
Prompt service...
Prompt service.... fast response to order request followed up by emails.
8 december 2022
Omdöme utan inbjudan
Svar från Victorian Cornice
Thanks for the feedback! We hope the project is going well. Give us a shout if we can be of any further assistance :)
Awesome customer service from a talented team
Great team, beautiful pieces!
5 december 2022
Omdöme utan inbjudan
Svar från Victorian Cornice
Thanks for your comments - we're proud of what we do and our team who makes it happen. They'll all appreciate your feedback :)
Great service from start to finish
I ordered various sample pieces before finally deciding on the final designs, each time these arrived promptly and well packaged. The ordering process was simple, and any information or queries I had were answered swiftly by the office manager. The process of having my cornice and roses fitted went to plan smoothly and professionally from start to finish, the two fitters sent to do the work were first class and an absolute credit to the company. Each day when they had finished they cleaned up the area they had been working in before they left, this is a dirty and messy job to have done but the lads did their upmost to keep the mess to a minimum.
I was delighted with how everything looked once the work was completed, and I would highly recommend this company to anybody who is thinking of having coving fitted in their home. I went with the plaster cornice as my house is a Victorian property and I wanted to restore it's original look as best as possible, it wasn't the cheapest option but worth every penny spent for the results I received.
26 september 2022
Omdöme utan inbjudan
Svar från Victorian Cornice
Hi Peter! Thanks for your wonderful review, and your phone call prior with such great feedback - it's great to hear the team have all had their own positive impact on the job - we know how stressful renovations can be so we do everything we can not to add to it. We'd love to see some photos of the cornice in it's final glory if you'd like to email some over to us :)
Victorian Cornice have done a fantastic…
Victorian Cornice have done a fantastic job for us! They have made plaster cornice for the interior of our newly renovated Victorian home and when our contractor decided it was a too big job for them to fit it they came to fit at short notice. They came back twice to fit the cornice in our ground rooms and then the exterior cornice. Both Hollie in the office and the fitters have been very helpful, professional and friendly. The perfect customer experience! Thank you!!
8 juli 2022
Omdöme utan inbjudan
Svar från Victorian Cornice
Hi Stephanie! We really appreciate that you took the time to leave us a review as we know you've had such a lot to do to get your home looking fantastic. We've been following the progress on IG since we left, and it looks incredible. You've done an awesome job, and we're glad we could be part of it.
Amazing company and first class…
Amazing company and first class customer service. Ordered too many samples and they picked it up on the order and refunded me. You don’t normally get this level of customer service as companies normally just want your money. Not this company, there ethics come before profit which is so refreshing to see. Hollie is absolutely amazing. Thank you so much.
10 augusti 2022
Omdöme utan inbjudan
Svar från Victorian Cornice
Hi Helen! Thanks so much for the review. The last thing anyone needs is to be paying more than necessary! Hope the project is going well.
Hollie
Currently very unhappy
Currently very unhappy. I placed an order start of October, receipt received with money taken on 6th October
Emailed them for a delivery update 25th Oct, no response
Called them today and no answer and message to start a voice message can not be left
Sent another email - getting very concerned to my order and my ability to finish my DIY project before Christmas
24 november 2021
Omdöme utan inbjudan
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