Viberate Omdömen 105

This website is made so that you'll forget the end of your trial and pay an enormous amount for the subscription.
It's 250€. Also the support center doesn't refund.
Even for someone who would really want to use this service, the price is ridiculous. Highly not recommend.

Viberate has demonstrated a clear lack of transparency and customer respect in its renewal process.

Our annual subscription was automatically renewed without any prior notification or reminder. This is not just poor practice; it is far below the standard expected from any professional platform. Nearly every reputable service sends advance notice before charging customers again. Here, there was nothing. Just a silent, automatic charge.

When we noticed the transaction and immediately contacted support, the response was rigid and dismissive. We were told refunds are strictly limited to the first 14 days for new users, completely ignoring the fact that we are returning customers and that no prior warning was given before renewal.

This approach feels less like a customer-centric policy and more like a deliberate strategy to secure revenue without accountability.

There was no attempt to understand the situation, no flexibility, and no goodwill shown. Just a strict policy used as a shield.

At this point, it’s difficult to see Viberate as a partner or even a professional service provider. The experience feels transactional, opportunistic, and ultimately damaging to long-term trust.

UPDATE:
Following the company’s response, I find the tone dismissive and not aligned with a customer-oriented approach. The core issue remains the lack of any prior renewal notification.

Pattern observed in multiple reviews regarding renewal transparency.

UPDATE 2:
Following the company’s response, I did not receive a constructive resolution to the core issue regarding the absence of a prior renewal notification.

Additionally, although I requested the deletion of my personal data, I am still receiving automated marketing emails, which raises concerns about how data deletion requests are being handled.

I remain open to resolving this matter directly.

literally clicked thee times and hit a paywall. The free tools are basically useless if you actually want to see anything meaningful

I've worked as an artist curator for Viberate a few years ago, and it has been a cool experience for me where I connect and work with music fans from all around the world. While working on this project, I discovered so many great artists and bands. Sadly, the project ended once they decided to rely on AI. But I can say I have had a pleasant experience, got paid to do research about artists and music from different parts of the world. I still use the website for various projects to this day. It's very useful if you're into music-related data that you can rely on.

Tried to find historical data for very obscure garage band from my hometown but the site had almost nothing of them. It is a bit rubbish when you want stast for smaller local acts

this site is awesome for finding new music and local bands. I've discovered soo many cool artists thanks to it. Super easy

As an indie artist, this tool has been great for tracking our audience growth and understanding where our fans are. The insights are really detailed. My only feedback is the user interface took me a couple days to fully get the hang of. Still worth it though

I’ve tried a bunch of music analytics tools, and Viberate is one I keep using.

What I like is how quick it is to get what’s going on. I can check an artist and instantly see what’s moving, like playlist reach, streams, and audience growth. No digging around or trying to figure out what I’m looking at.

Pricewise it’s also solid. It’s cheaper than a lot of other tools I’ve tried, so it’s easy to keep using without overthinking it.

Honestly is just a fun site if you are a nerd like me. I love digging into the stats of new stars, and the chart are updated frequently

i have seen a lot of negative reviews about this company and i highly disagree with them, my experience with using Viberate has been a great one as all my artists have profiles with them and are all subscribed.

Great services to anyone who want to deep dive in music. It gives you everything you need; analytics, statistics and much more information about music, artists, and events.

Very satisfied with their platform and customer service provided

Really useful tool for anyone in music. The data is easy to understand, the platform is smooth to use, and it actually helps with real decisions.

Useful platform for people working in music. The data is clear, relevant, and easy to navigate. Pretty solid tool that does what it promises and continues to improve over time.

WATCH OUT. these guys are one step shy of scammers, and i’ve literally never had anyone be so rude to me via email support.

i don’t usually write bad reviews, but this was a year ago now and i still cant let it go, so i feel i have to warn you and others not to go anywhere near this company.

AUTO RENEW is turned on by default, which i was unaware of. they charged me $347. i caught it almost immediately and reached out (within the hour they charged me) to say it was a mistake and to please cancel my subscription and refund me please.

not only did he gaslight me saying “you should know every company including netflix turns on auto-renew, that’s on you”

but he straight up insulted me to my face saying “i keep track of every expense including my kids bubble gum money, this is on you buddy”. yeah man, that’s why i contacted you immediately when i noticed 347 missing from my account…

he said some other stuff as well. i’ve literally never had anyone be so rude. i have screenshots.

i hope others find this review so they can STAY AWAY FROM THIS COMPANY

DO NOT USE VIBERATE PLEASE

Honestly, not good for data. They individually reach out and try to learn about other data to include. Just bad infrastructure with big promises and 0 functionality for anything professional.

Proceed with caution. Rude. Dishonest. Deceitful. Customer service appalling.

I dropped this service a note to highlight an error… and they asked me to send them a link to the artist on their own site…. Run away from the incompetent trying to get you to pay for inaccurate data.

Honestly the data is vague, the services are poor, the UX is awful, processing is slow, and there's just SO much missing. This isn't a professional resource. I don't even know why they made this.

This is not comparable to Luminate or any legit service. It is concrete in that this is not a professional data service replacement for Luminate. This is a haphazardly put-together app where they are missing major data, and even ask the users to help fill it out like Wikipedia. Really expected some value for $400.

It feels like one of those stock, vibe-coded app. They show greyed out platforms with misleading UX as if that is data that you can gain access to by paying. It in fact, is not, and is just another example of bad UX. The slow loading pages just tell you it's poor development. Stick to the professionally recommended platforms.