Viagogo Omdömen 

Not to be trusted!
I bought tickets for a sportimg event months in advance and within one hour of the game starting, while standing outside the stadium, they withdrew the tickets.
No alternative available seats, I didn't get to the game.

Touter paradise, whats the point of making irish/eu anti-touting laws when viagogo allows people to break the law and sell tickets at extortion

Do not use this platform for ticket sales. Transferred my tickets contacted support they confirmed all was in order just await payment. Contacted them to check where the payment was and they said sorry no sales listing. Terrible is the only word for it so much for consumer protection.

Not just canceled the sale few minutes before the event,
Now you try to charge me 100€!!!!

Rivenduti i biglietti, scrivono che dopo massimo 6 giorni i soldi verranno trasferiti sul conto PayPal invece dopo un mese ancora nessuna traccia dell accredito.
Servizio clienti pessimo, in ogni accesso devi ripetere le stesse cose, operatori incompetenti che rimandano di settimane, poi ancora giorni, ma in realtà ad oggi nessuna traccia del rimborso.

I purchased a ticket from Viagogo, order 634073632, approximately 6 months ago for My Chemical Romance at Anfield Stadium, Liverpool on 30 June 2026. The e-ticket was not delivered until the day of the event itself, after I had already travelled from Ireland with flights and hotel booked. Due to the unreasonable delay, I was forced to purchase a replacement ticket via Ticketmaster in advance. I contacted Viagogo via chat support to request a refund, but they refused, confirming in writing that they were declining the refund. I am requesting a chargeback as the original service was not provided within a reasonable timeframe.”

Make sure to delete everything currently in the box first, then type or paste just that paragraph — nothing else.

Bought 3 months ago. Cancelled day before. I flew across the Atlantic for the match! Criminal really

Avoid like your life depends on it. Bought very expensive tickets for Sumo Wrestling in Tokyo. They give an option to deliver tickets to a hotel if you are traveling. They ignored these and now the tickets will arrive at our home address instead of the hotel address, making the tickets essentially useless. When contacting customer service, they were just copying and pasting replays and not listening at all. They claim that once they are delivered that's all that matters and I asked what was the point in the travel date options. I will be fighting my case until I get a full refund but I can see it being a mighty struggle.

Bought tickets for Rosalía in Amsterdam, and the tickets were delivered so close to the concert date that booking flights or accommodation was impossible. Completely unacceptable.
When we tried to resell the tickets, the platform kept forcing us to lower the price again and again, until there was no value left. It feels like the whole system is designed to trap customers and make them lose money.
This platform feels like a scam. Stressful, misleading, and infuriating from start to finish.
Do not buy anything from Viagogo. You risk losing your money and your plans.
I am reporting this to the European Consumer Centre (ECC-Net).

WARNING!!! AVOID!!! Viagogo have scammed us! Our solicitor has told us that they have over 10 years worth of legal action cases against them.

Why can these hackers that take down supermarkets, put their skills to good use and shut down Viagogo instead so that music lovers can go and see there favourite artists at reasonable prices?
These people have no souls

Brother bought tickets in February for a gig in Madrid last weekend. Was told he would have the tickets by 6.30pm the day of the gig. When 6.30 came we were told there was no tickets, two hours before the band were to start. Absolutely disgraceful. We booked flights and accomodation thinking this site had our tickets.Ruined a very expensive weekend for us. Should not be allowed to sell tickets they don't have. Avoid

3 of us Bought tickets in February, got flights, accommodation, 5 months later gig was on , was told by viagogo right up until 2 hour’s before the main act was on that I was getting tickets, then no tickets,
I got a refund but didn’t get into the gig,
Stay away from this site,
It’s a waste of time

If I could give a more negative review I would.
They don’t deserve even 1 star review for the bad customer service they provide.
Purchased a ticket a week in advance and they only are able to provide the ticket on the day of the event via email. At 11:15 in the morning they sent an email reporting the “seller is not able to provide the ticket”. I contact them via phone and they just said the same. PLEASE USE ONLY OFFICIAL TICKET SELLER and not this ridiculous reselling thing.

Bought tickets for a concert. Had serious issues getting the tickets released to me. The tickets were sold twice! Customer service was a complete waste of time, they kept telling me they would sort it but kept passing me around to other people. I sent emails to which they just stopped responding. I was outside the Eu and I spent over 70 euro on phone charges trying to sort it out. Absolutely horrible experience! It was only luck I arrived to the concert before the other buyer and so I was given the tickets.

Fake tickets. Luckily my bank approved refund and agreed that I was scammed

I got my tickets for the Twenty One Pilots concert in Amsterdam – but OMG, I only received them 2 hours before the show!
We planned to stand at the front, but with the delay, it was impossible.
They finally showed up in the Ticketmaster app. Stressful, but they arrived.
Thank you, Viagogo.ie

BUT BEWARE:
There’s a fake “Viagogo support” using viagogohelpdesk@
They ask for extra payments like €228 or €246 to “upgrade” your tickets.
Total scam. DO NOT pay.

Stay safe, everyone!
#TwentyOnePilots #ScamAlert #Viagogo #TicketScam #ConcertTips #TOPAmsterdam #Ticketmaster #FanWarning

Absolutely terrible experience. They told me to post my tickets back and I ended up paying a penalty for the think they asked me to do. And then it’s been 20 days overdue since I was supposed to receive my payment of 800€ . It never arrived. Never use this website

The site that sells the same ticket with screenshots over and over is viagogo. We had to buy tickets twice for the same event through this site. The first time, although we accepted the transfer email, the ticket we paid for was sold to someone else and we could not make the transfer, we only received a notification during the process that the time was up. But they had already taken our money and the refund was not made. The second time, this time the transfer was made but the security guards at the concert gate told us that these were not real tickets but screenshots. In other words, the tickets were fake and we could not attend the concert with these tickets despite paying money again. They are not only scammers but also not solution or customer focused. We had terrible experiences and they did not refund our large amount of money. When we talked about this situation, they did not accept the refund or produce a solution. You are throwing your money away.

I was scam never recived tickets, no refund either, they say I can't get refund becouse I contacted them after event
Horrible company,stay away