Viacation Tourism Private Limited Omdömen 46

Worst Experience & Worst Decision – Viacation
Our trip to Lakshadweep booked through Viacation turned out to be the worst travel experience we’ve had. Even after paying a significant advance, Viacation failed to book the promised hotels. Instead, they later pushed for itinerary changes and demanded additional payments.
Despite agreeing and paying extra for package, they made last‑minute hotel changes and downgraded the property without any prior notice. When we raised concerns after seeing the poor hotel condition and locality, they refused cancellation and instead asked for more money, leaving us stranded with no real options.
Coordination was extremely poor, especially from Aditi and Yogesh. They agreed to everything during the sales phase, but once the payment was made, all commitments disappeared. Communication became vague, no accountability, and the entire experience turned into a blame game.
Their support team is completely ineffective—no ownership, no escalation handling, and clearly no experience in customer management. Overall, Viacation lacks professionalism, transparency, and basic customer ethics.
Strongly advise against booking with Viacation. If you do, be prepared for last‑minute surprises, extra costs, no accountability, and a completely ruined vacation.

Booked my Japan package and everything went smoothly. Loved how organised the transfer and Jr pass guidance were. Really made the trip stress free.

Just came back from my trip and I genuinely had the greatest experience. The hotels was exactly as shown, transfers were comfortable and the itinerary had the right balance of activities. Loved how seamless the whole thing felt. Will happily book again

Trip turned out better than expected. Hotels were clean transfers were on time and the itinerary didn't felt rushed. Solid experience overall

We booked our family Vacation with them and the experience was honestly better than expected. Kids loved every part of it and coordination was solid.

Booked a short package last minute and it turned out to be amazing. Hotels were good , transfers were on time and they had quick coordination . Definitely worth my money

Booked Golden Triangle package from Viacation and it went exactly as planned. Pickups were on time and the guide was helpful throughout the trip. Would 100% recommend

Never ever book a package through this company. We have booked Kerala package before two months of our travel date and paid 30% advance payment. At the time of booking the package which we have finalized was 35K for 3 persons for 4N 5D and then we extended our trip to 7N 8D so, they gave new quotation with selected hotels and we have finalized with 54K and we paid 30% advance payment. Just before 10days of my travel I got a call from their team that the price of hotels are raised and if you want same hotels they price will be 1,19,000/-. They have not booked hotels though I have paid 30% advance payment. I asked for refund then the answer was that we will look into the matter and it will take 14 working days for refund. Approx 100 calls I did for refund and every time the answer was same.
I suggest that don't trust this company. If you want to ruin your holidays then and then only go with this company.
We have booked the hotels of our choice by our own and booked a taxi also for 8days by our own. Believe me don't go with this company you can plan your trip by your own and of your choice of hotels.
Very unprofessional behaviour of staff, they were not picking up the calls or giving answers when I asked for refund. Don't believe in this company. Worst experience ever....

Thanks viacation for this amazing trip to mauritius. The stay and transport was so amazingly handled by the team.it was a nice destination.

Viacation arranged a thailand trip for me. I was so helpful as this trip made me purely relax. Thank you Viacation. The attraction I visited with them were very well organized.

Worst Experience, Never book from them, Booked a Ladakh trip for my Husband, paid 24k, They said the group trip is around 7-8 people and he will get a seat in the Tempo, When he arrived on the Homestay, There was no one but him, We tried contacting the coordinator, Viacation agent, the driver, and every person possible, They kept hanging up on us and after a point of time, They stopped responding. Next day a guy came to pick my man up for the tour, And Guess what, He was all alone the whole tour the entire Tempo. First no response the whole daya and now this. And again none of there coordinators or anyone seems to respond about anything. Never book from this site again. Never ever. Scammers

Great Trip to mount Abu with viacation. It was a amazing trip. The stay was organized amazingly and the comfort was super satisfying. Visited all the attraction hassle-free and enjoyed a lot. My family is super happy and highly we all recommend viacation for all the trip

Thanks for booking a trip to manali. The agents of viacation helped me in a very efficient way. The stay and food was amazing. Komal booked all the things very efficiently.

I had booked dubai tour packages from Viacation and it was a amazing experience. The stay was so wonderful and guide helped me in every way possible. The restaurants were very good which we visited with the local guide

We had overall worst experience with these ppl… they just spoiled our vacation and made Andaman a nightmare..
Never book with this tourism.. Had a very bad experience with them.
We were group of 14 and planned our vacation to Andaman( Havelock/ Neil/ port Blair)
Till amount was paid they were very fine once payment done they started showing their true colours.. we reached port Blair by 6.30 morning.. our ferry which was supposed to be at 8 was not booked instead we had to wait till 1 pm with all languages and kids..
Once we reached havelock it was again disappointing that the rooms we wanted were not booked instead it was just a normal room in a good destination…
All the time we had issues with ferry booking timings which they could have planned better..it’s very difficult in Andaman which is full of sun, sand and sea… you need to vacate rooms by morning 9 and till 4pm you will not have rooms to freshen up after spending time at sea shore…
We took ferry and reached Neil island where the driver who was arranged to pick us up was in a hurry to drop( throw us) away at some sunset point and he need to pick up other customers..
Coming back to hotel we had surprise that our rooms were not confirmed with payment done prior… we had to call up the agency ppl to ask them to pay for our stay… both ( Mayank and Komal ) never picked up the calls when we were super irritated by the arrangements done by them…
Next day we had to leave to port Blair were our ferry was booked in the evening we had to request and pay ourselves for rooms for extending…
In port Blair the laser show at cellular jail was not booked by these people
Need to repeatedly call them to get the things

Thanks Viacation team.My Manali trip throy viacaty was amazing experience. Everything was well organised from bookings to sightseeing and transy.Team was very supportive .I really appy viacaty for making my holiday memorable.

Thankyou team for making my Singapore trip very memorable. Hotel were clean and comfortable. Transport are very comfortable. I would recommend for next trip for this travel company.

As an Indian travel company they should know which hotel provides above par indian buffet. The company should maintain a diccurum that if they are providing breakfast they should atleast check hotel menu if that will suit traveller taste. I booked dubai package with them but they booked hotel that I would give zero star on food and two star on room cleanliness and 2 star on staff behaviour out of ten. The company changed our itenary after full and final payment without our prior consent. I would suggest please clear all the points on which I have given negative veiws before booking package as they dont care about traveller after payment.

Thankyou Viacation for making my trip to manali so wonderful, it was an amazing experience, everything was neatly organised! would recommend them.