I was an absolute mess … I could hardly talk with sobbing and hyperventilating about my baby that had been hit by a car and the girl that saw us at 3 am in the morning was just amazing… I can’t thank... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service was good however I feel they are taking advantage of desperate pet owners, charging ove £300 just to see the vet the over charging on meds. I’m sure many people can’t afford such extreme p... Se mer
Företaget har svarat
Excellent service from an excellent receptionist and excellent vet at a time of great worry and upset. Understand that the OOH fees are high but, for us, it was well worth it for peace of mind and the... Se mer
Företaget har svarat
Last night I had to take my elderly German Shepherd to be put to sleep after she had suffered sudden rear limb failure. I was in emotional turmoil so cannot remember any of the staff names. The vet wa... Se mer
Företaget har svarat
Företagsinformation
Om Vets Now - Peterborough
Skrivet av företaget
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Kontaktuppgifter
Papyrus Road 32, PE4 5BH, Peterborough, England, Storbritannien
- 01733 601514
4,3
Utmärkt
163 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was an absolute mess … I could hardly…
I was an absolute mess … I could hardly talk with sobbing and hyperventilating about my baby that had been hit by a car and the girl that saw us at 3 am in the morning was just amazing… I can’t thank her enough…. She not only thoroughly examined my pup but helped to calm me down as I suffer emotional problems… I can’t say thank you enough.
26 maj 2026
Svar från Vets Now - Peterborough
Hi Charlotte, your kind words regarding your experience at our Vets Now Peterborough have made our day. Thank you and take care
Great service
Great service, seen straight away, kind and caring vets, gave useful and supportive advice.
12 maj 2026
Svar från Vets Now - Peterborough
Hi Naomi, we really appreciate you taking the time to leave a review. We hope you have a good day
Svar från Vets Now - Peterborough
Hi Elaine, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Staff helpful and friendly
Staff helpful and friendly. Just the price I dreadful. Was told to take insurance and the cost could be added onto that but when I arrived they demanded the money.
21 april 2026
Svar från Vets Now - Peterborough
Hi there, thanks for your feedback. It’s really useful for us to identify ways in which our service can be improved.
Paid over £400 horrible service
Paid over £400 and £300 being to see my dog who was in pain and the vet couldn’t have cared less about my situation and didn’t seem one slight bit interested
The only time he was happy was when we was building my invoice to pay
Lady at reception was nothing but nice and really relatable
But the bloke vet wasn’t a good vibe
19 april 2026
Svar från Vets Now - Peterborough
Hi there, thanks for sharing your experience at Vets Now Peterborough pet emergency service. What you’ve described sounds very unusual and we’d really like the opportunity to look into this further for you. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
Extremely expensive
The service was good however I feel they are taking advantage of desperate pet owners, charging ove £300 just to see the vet the over charging on meds. I’m sure many people can’t afford such extreme prices so their pets are left to suffer.
7 april 2026
Svar från Vets Now - Peterborough
Hi Tamasine , we really appreciate you taking the time to leave us a review. We appreciate your feedback also about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Excellent service
Excellent service from an excellent receptionist and excellent vet at a time of great worry and upset. Understand that the OOH fees are high but, for us, it was well worth it for peace of mind and the help our cat received was amazing. Would have been a very long night for us, and our cat, if we had not been able to go to Vets Now for help. Thank you
14 april 2026
Svar från Vets Now - Peterborough
Hi Sue, we really appreciate your kind words regarding your experience at Vets Now Peterborough. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Svar från Vets Now - Peterborough
Hi Samantha. Thank you for your feedback and for taking the time to write a review
Staff friendly seen quickly.Vets…
Staff friendly seen quickly.Vets explained everything they were doing and kept us aware of cost. Phoned us to keep us updated on how pet was doing and when we could collect him.
6 april 2026
Svar från Vets Now - Peterborough
Hi Jill. We're happy to hear that our vets explained everything clearly on your visit to Vets Now. We appreciate your positive feedback.
Svar från Vets Now - Peterborough
Hello Sally, we're so glad Milo was well cared for. Thank you for letting us know about your positive experience.
Amazing 👏
We had to bring our cat in on Sunday due to sudden swelling on his face, and the care we received was excellent. The vet who saw us was incredibly kind and gentle with Henley, taking the time to carry out all the necessary checks and clearly explain that it was likely a dental abscess causing the issue. She was reassuring, professional, and genuinely compassionate.
The receptionist was also very friendly and welcoming, which made a stressful situation much easier to handle. We were seen promptly, and the whole team made sure both Henley and us felt supported throughout the visit.
The only downside is the cost, which is unfortunately expected with out-of-hours services, but aside from that, the level of care and attention was outstanding. I would absolutely recommend them for emergency situations.
31 mars 2026
Svar från Vets Now - Peterborough
Hi Lauren, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Excellent. Took my cat through in emergency
Took my cat through to Peterborough surgery, nurses and assistant were very helpful and very professional. Thank you.
29 mars 2026
Omdöme utan inbjudan
Svar från Vets Now - Peterborough
Hi Adrian, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Svar från Vets Now - Peterborough
Hi John, thank you for your lovely feedback. We’re glad you were happy with the service provided by our team. Have a great day!
Perfect experience
The team were friendly, accommodating and professional. It was out of hours but I was seen quite quickly and was listened to and my opinion felt valued and respected. My dog was put at ease and treated gently and with kindness. Perfect experience when in an anxious situation, thank you.
3 februari 2026
Svar från Vets Now - Peterborough
Hi Debra, thank you so much for sharing your experience. It means a lot to us. We're so glad we could help and put both yourself, and your dog, at ease. Have a lovely day!
Sox and the After Eight adventure
The team were so welcoming, friendly and reassuring in a situation where we were quietly panicking. The phone call and referral was so smooth and the whole process was a credit to the team! Thank you!
18 januari 2026
Svar från Vets Now - Peterborough
Good morning Jane, we appreciate your kind words We are so glad that our team made you feel welcome and reassured during a stressful time. Thank you for your feedback.
Excellent service
Kind, efficient, knowledgeable and easily accessed; exactly what you need when you have an injured cat on a Sunday morning. I am very grateful to the whole team.
20 januari 2026
Svar från Vets Now - Peterborough
Hi Denise, we appreciate you sharing your experience with us. We're so glad our team could be there for you and your injured cat on Sunday morning.
Our experience from start to finish was…exceptional
Our experience from start to finish was excellent. Staff were very friendly, caring and professional in their care and advice and all the updates they gave whilst Jasper was with them.
14 januari 2026
Svar från Vets Now - Peterborough
Hi Jacqueline, thanks for your review. We really appreciate it. We hope you have a lovely day!
Good service, Preferred old location
I preferred their previous location as more central and easier to locate but the staff are good and for emergency service can’t fault results.
16 september 2025
Svar från Vets Now - Peterborough
Hi there, many thanks for your positive feedback. We also appreciate the comments you have made regarding the change of Peterborough clinic location.
Very expensive as used out of hours (…
Very expensive as used out of hours ( 1230hrs on a Saturday afternoon ) £300 just to be seen.
However the staff were very friendly and the vet was great, she listened to me and answered my questions fully.
My dog received first class care and attention, they also sent info to my insurance company quickly so I only had to wait a week to get my money paid back.
22 december 2025
Svar från Vets Now - Peterborough
Hi Lydia, thanks for your review. We're glad we were there for you when you needed us the most. We hope you have a lovely day!
The service was very good, not so the price
The service was very good, but the price was completely ridiculous!!!
31 december 2025
Svar från Vets Now - Peterborough
Hi Andy, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.