Seen very quickly and reassured on dog's problem. Treated effectively. Vet and receptionist very helpful and friendly. The only reason to give four stars rather than five is the highly inflated price... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I took my 11 and a half year old dog to vets now as she had difficult moving and her breathing was shallow and rapid. According to Google this required urgent veterinary treatment. The vet seemed fixa... Se mer
Företaget har svarat
My wee cat Mabel received excellent care and attention at her recent visit. The staff are very caring and professional, explaining everything very clearly including the process for insurance etc. whic... Se mer
Företaget har svarat
Great experience from my initial phonecall. Made aware of the consultation cost prior to arriving, triage system and sent clear directions. On arrival, the receptionist was genuinely welcoming. We we... Se mer
Företaget har svarat
Företagsinformation
Om Vets Now - Edinburgh
Skrivet av företaget
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Kontaktuppgifter
2B Hutchison Crossway, EH14 1RR, Edinburgh, Storbritannien
- 0131 241 0595
4,1
Bra
123 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Seen very quickly and reassured on…
Seen very quickly and reassured on dog's problem. Treated effectively. Vet and receptionist very helpful and friendly. The only reason to give four stars rather than five is the highly inflated price of medication
21 maj 2026
Svar från Vets Now - Edinburgh
We're happy to hear your dog was treated effectively and our team was helpful. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
My dog died
I took my 11 and a half year old dog to vets now as she had difficult moving and her breathing was shallow and rapid. According to Google this required urgent veterinary treatment. The vet seemed fixated by her age, she’s an old dog probably arthritis flare and may have an upset stomach. My dog had went from being fairly active for her age to hardly being able walk in less than 12 hours. She was given dog paracetamol, put on a paracetamol drip for a short time and an injection to stop her from being sick even tho she hadn’t been sick. I was given dog paracetamol to give her from 8pm that night. I left the vets doubting the diagnosis but thought the vet must know what they’re doing. I took her home, she was still panting and barely able to move. She died at approximately 3am the following morning. At no time was I told that she could have a life threatening condition.
10 maj 2026
Svar från Vets Now - Edinburgh
We're so sorry for your loss Joseph. We'd like to look into this for you, so please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns along with the Vets Now practice you attended, your pet’s name, the first line of your home address and postcode.
Wonderful service
Wonderful service - both Receptionist and Vet could not have been kinder or more professional.
28 april 2026
Svar från Vets Now - Edinburgh
Hi Gladys, thanks so much for your positive feedback. We really appreciate it. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The care is well but not the price 😞
21 april 2026
Svar från Vets Now - Edinburgh
Hi Zoe, we really appreciate your kind words. We’re glad we could help you and your pet. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Treated my dog promptly and calmly in…
Treated my dog promptly and calmly in the middle of the night when she was vomiting blood and had diarrhoea. The vet made my dog feel relaxed and she responded promptly to treatment administered. Thank you!
21 januari 2026
Svar från Vets Now - Edinburgh
Your message made our day. We'll share this with the Vets Now Edinburgh team and we are delighted to hear your dog is now recovering well; thank you for taking the time.
Swift efficient and kind
The service was swift and efficient and kind to sabre in his final hours. His suffering was curtailed very quickly which brought comfort to us and to sabre.
6 april 2026
Svar från Vets Now - Edinburgh
I am very sorry to hear of your sad loss. I am glad the team were there for you when you needed them most
Wonderful, caring, professional team.
My wee cat Mabel received excellent care and attention at her recent visit. The staff are very caring and professional, explaining everything very clearly including the process for insurance etc. which can be confusing! I’m extremely grateful to have this practice and expertise so nearby. It is stressful having a pet who is unwell and having such a wonderful, caring team on hand with amazing facilities makes everything easier to cope with. Thank you!
17 mars 2026
Svar från Vets Now - Edinburgh
Hi there, we really appreciate you taking the time to leave a review. It was a pleasure to be able to help Mabel, and we're glad our team could help guide you through your visit. Have a lovely day!
My dog is dead
12 mars 2026
Svar från Vets Now - Edinburgh
If you’d like to talk through your visit, we’re here - please email enquiriesteam@vets-now.com.
Svar från Vets Now - Edinburgh
Hi Hannah, thank you so much for sharing your experience. It means a lot to us. We’ll share your appreciation with the team at Edinburgh. Thank you for taking the time to write.
Excellent emergency pet care when it is most needed
Our cat had been hit by a car so I think we were in shock and (of course) worried about her. We were triaged rapidly at the PDSA surgery in Shandon and met the vet within 15 minutes. He looked our cat over thoroughly and was able to reassure us that no bones were broken. He had a lovely, professional manner and answered all of our many questions with good grace. It's good to have Vets Now as our emergency vet, they offer an excellent service.
13 januari 2026
Svar från Vets Now - Edinburgh
Hi Bill, we really appreciate you taking the time to leave us a review. We’re glad we could help you and your cat, and hope she is doing better. Have a lovely day.
Good overall service
Good overall service , seen quickly
Just can't justify the cost off 350 pound even before you are seen by vet
18 januari 2026
Svar från Vets Now - Edinburgh
Hi Donna, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Svar från Vets Now - Edinburgh
HI Katy, we're happy to hear that we were helpful within Vets Now Edinburgh. Take care
Very understanding staff & quick service
7 januari 2026
Svar från Vets Now - Edinburgh
Good morning Richard, we're so glad our staff was understanding and provided quick service. Thank you for your feedback; we appreciate it greatly.
Good service
Good service overall but claims process wrongly advised leading to a few calls to resolve.
1 januari 2026
Svar från Vets Now - Edinburgh
Hi Derek, thank you for your review. We're glad that we were able to assist you and your pet. Take care.
The staff making everything clear about…
The staff making everything clear about what was going on
28 december 2025
Svar från Vets Now - Edinburgh
We're glad to hear that our staff made everything clear for you. Thank you for your positive feedback; we appreciate it.
The reception staff were very pleasant
The reception staff were very pleasant, and helpful, as was the Vet.
Our dog was well looked after, and we were made aware of what to do as follow up with our own vet!
28 december 2025
Svar från Vets Now - Edinburgh
Hello Elizabeth, we're happy to hear that the reception staff and the vet were pleasant and helpful. It's great to know our dog was well looked after, and we appreciate your feedback.
Emergency access to vet prompt and efficient
Couldn’t be more impressed with evening emergency service from clinic
Vet was kind and caring to us and our distressed cat. Diagnosis and treatment has rapidly solved the issue. Clinic quiet, staff helpful , only 10 mins drive from our home
12 december 2025
Svar från Vets Now - Edinburgh
Hi Sandra, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Wonderful staff
The receptionist was wonderful, constantly checking in with us and getting a nurse when my cat was panting with stress. She also gave me gloves and a poop bag when he pooped in his basket. The vet was great, taking him through the back to check him over, saving us the distress of watching him getting agitated.
The only reason I didn't give 5 stars it the expense. £336 to walk in the door! Then £35 admin fee. Crazy! Thankfully I have insurance.
13 december 2025
Svar från Vets Now - Edinburgh
Hi Sharon, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Very good
Quick experience. Staff and the vet herself were great. Listened and explained things thoroughly. The vet explained all appropriate treatment options and was realistic what was the best course for my pet, all while keeping costs a minimal as they could be.
5 december 2025
Svar från Vets Now - Edinburgh
Zara, we appreciate you taking the time to leave us such a great review. Our team is passionate about providing excellent service and a positive experience for you and your pet.
The vet I saw was very nice and helpful…
The vet I saw was very nice and helpful but your surgery was very understaffed. Reception staff were also lovely but under pressure too.
3 november 2025
Svar från Vets Now - Edinburgh
Good morning - we appreciate your feedback and are glad the vet you were seen by was helpful. We're sorry to hear about the understaffing issues and the pressure on our reception staff. This sounds very unusual. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.