Bus was 2 hours late showing up. Repeated calls to the dispatcher brought several different excuses (stuck in traffic, 45 minutes away, coming from Staten Island), none of which were accurate. Accor... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been using US coachways for over 5 years now ,with the NYC PBA with multiple trips a year for an organization….. we couldn’t be more pleased . The passenger’s have stated to us how clean the... Se mer
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Khalina is a talented agent. She was extremely knowledgeable and very helpful with trip planning and coordinating travel. To add, we couldn't have asked for a more skillful and safer driver than Kai... Se mer
Church group from Florida took a trip to Charleston SC. THE BUS WAS FILTHY! 1. Several stained seats 2. Some Broken seats and foot rest 3. Several arm rests were stuck 4. Air conditioner... Se mer
Företagsinformation
Skrivet av företaget
US Coachways is one of the largest national bus charter & party bus rental companies. We have a wide selection of charter buses and party bus rentals to accommodate group outings of all sizes and types.
Kontaktuppgifter
3,3
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was canceled less than 12 hours…
I was canceled less than 12 hours before our departure. We had to turn around and pay another company. I was told 45 days for a refund. Funny they received my money within minutes. I have left message after message, no response… I have emailed a dozen times no response…
The bank is telling me they are waiting to hear back from the bus company. Telling me to get a lawyer!!
Does anyone have a phone number where you actually speak a human!!
10 november 2023
Omdöme utan inbjudan
Tony was Amazing with booking and our…
Tony was Amazing with booking and our DRIVER WAS AMAZING!! Very patient and aware ✨
18 december 2023
Timely and smooth
The bus was on time and efficient, we did not have any issues. It was a great trip!
20 december 2023
The buses were there on time
The buses were there on time. The ride was comfortable and helped make the experience perfect for the kids. Thank you!
18 december 2023
booked the coach with them .
booked the coach with them .. they cancelled couple days before and have been 3 months and no refund yet . Nobody seems to care to reply to the email regarding refund or return any calls.
13 september 2023
Omdöme utan inbjudan
The company kept me info regarding…
The company kept me info regarding driver’s arrival. Driver was excellent, patient, knowledgeable of route and handling bus. We arrived at our stops on time. Bus was clean and ride was smooth.
13 december 2023
Arrived on time
Arrived on time, was helpful with giving us direction at the arrival location. Safe driver and was on time with pick up.
13 december 2023
WILL TAKE YOUR MONEY AND NEVER SHOW! YOU WILL NOT GET YOUR MONEY BACK!!
My comany hired US Coachways to bring our employees from Stafford, CT to a Woozox game in Worcester, MA. The trip was fully paid for and itinerary confirmed a couple days prior to our outing scheduled for Aug. 16, 2023. About 30 minutes before our bus was due to arrive, dispatch called and said our bus was in an accident on the way to pick us up. They assurred us they would provide a full refund. We ended up having 5 employees car pool to get everyone to our outing. However, i have been trying since August 17th to get our money back. I reached out to my sales rep who told me I needed to contact accounting. I have emailed accounting over and over and called many times, but both emails and calls go unanswered. It is now Dec. 12, 2023, and we still have not received a refund. I have reported them to BBB, but who knows if they will be able to help me. BBB has logged 33 complaints this year with problems either exactly like mine or very similiar. Please do not give this compnay your money. If there are other CT people out there who have had this happen to them. Please contact our Attorney general and log a complaint. Also, I would be interested in getting together for a class action lawsuit should there be others.
16 augusti 2023
Omdöme utan inbjudan
Driver was here 20 minutes before took…
Driver was here 20 minutes before took us to our party waited and then brought us home safe.
Thank You
12 december 2023
Brian our driver was polite and…
Brian our driver was polite and professional. We had a lot of Senior Citizens on the bus and he was especially patient towards them.
11 december 2023
Excelente servicio
Excelente servicio. Puntualidad. Cortesía. Profesionalidad. Respeto. Muy buena atencion
11 december 2023
Customer service the next day was…
Customer service the next day was horrible. Didn’t speak hardly any English and very very rude. Driver kept insisting on tip before we even left
4 december 2023
We liked our driver
We liked our driver. He was very amicable
However, the pickup wasn't as smooth as possible.
Several phone calls were required to be located.
30 november 2023
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