PLEASE AVOID Placed order on 8th October for express delivery. Heard nothing for 7 days, emailed to cancell order, andntold refund would be 3-5 days. After another week I contacted paypal, as soon a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Doesn't even deserve 1 star. Absolute joke of a company. Ordered end of September with a estimated delivery date of the 12th October. Reached out on the 16th to be told it's being prepared, it is now... Se mer
No response to email. Unable to cancel order. It will be getting refused IF it arrives in the 1st place and I'll be using section 75 to reclaim lost funds. What an utter joke of a company. Customer... Se mer
Less than one star. This company never delivered my 6 year old’s birthday present, the main present he wanted was a skateboard. It’s still not here now… No tracking information, no updates, lack o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Kontaktuppgifter
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,4
Mycket dålig
612 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quiz delivery
Good quick delivery. Box slightly damaged but that doesn't bother me. Love the vans that I bought ?
1 december 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Rebecca,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a lovely day.
Kind Regards
Danielle Foster
tax and shipping fee.
Dear sirs,
although many time kindly ask you, why i am supposed to pay TAX as i Turkish citizen and live Turkey , moreover you send it as export to foreing country, still continue to debit me with your domestic tax, as well as get me paid very high shipping cost for a few 100 gr. package to Turkey.
thanks
regards
1 december 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Louise,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Kindest Regards
Danielle Foster
Fantastic Prices and Very Efficient Company
Ordered an Animal wheeled holdall and the price was easily the best on the internet with free postage and packing too! I wanted the holdall delivered with a delay of a couple of weeks and the bag arrived exactly the day I requested. An email came in good time to state the hour of delivery and everything was as it should be.
I would have no reservations recommending this company - easily a five star service.
11 november 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
We hope you enjoy the Animal Wheeled Holdall and we really appreciate the lovely phone call from you. It has been a pleasure to have such a kind and polite customer as yourself. :-)
With the Kindest Regards,
Danielle Foster
Brilliant Site
Saw a promotion code via Facebook which encouraged me to place my first order. Loved the site. Great prices, fantastic service and fast delivery. I will definitely use again.
13 oktober 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hi Martin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you loved our service Martin we hope you shop with us again :)
Kindest Regards
Danielle Foster
Quality products and efficient delivery
I have bought two trousers from Urban surfers and behold - the best trousers I ever had. Would a million times recommend to anyone.
12 oktober 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hi Chidi,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you liked the trousers! We hope you shop with us again! superb customer! :)
Kindest Regards
Danielle Foster
Great price, fantastic service
A lot cheaper than the high street, fast delivery, great communication. What's not to like?
8 oktober 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hi Benjamin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
Kindest Regards,
Svar från Urban Surfer
Hello Jamie,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again!:)
Kind Regards
Danielle Foster
Great service with fast delivery
I placed my order on Friday and it arrived exactly as described today (Monday). Brilliant service with quick delivery and was kept informed throughout
22 september 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Justin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again! Your a great customer:)
Kind Regards
Danielle Foster
Still waiting for my order 11 days up to now
Ordered a pair of shorts 11 days ago, very quick to take the money, not so quick to deliver what I have paid for.
17 september 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Anthony,
I am sorry you feel you have not had the best service, given the item you ordered has not arrived with our postal courier. We responded to your email from today advising we would be happy to refund you or send another one out.
I can assure you we are not quick to take the money, it's just unfortunate that once the item leaves us we have to rely on our postal company to deliver the item.
It was shipped very quickly so yes you should have received it by now. I believe we dealt with this promptly and to the best of our ability given the correspondence was only received today.
I hope that we can resolve this for you asap.
Kindest Regards
Emma Roberts
Great product and fast delivery! Thx
I'll recommend Urban Surfer to everyone
8 september 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Grzegorz Stremlau,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again! Your a great customer:)
Kind Regards,
As good as online service gets!
Order was placed and the process to get it to my door started immediately. Processing, shipment & delivery all within 24 hours of ordering. With service like this & the royalty points? I'll be shopping again!
7 september 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Louis,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We are pleased you will be shopping with us again! :) many thanks!
Kindest Regards,
damaged. 2nd hand?!
My shoes arrived today in a box held together with sellotape and it looks as though the shoes have previously been worn. Won't be using them again.
6 september 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Matt,
Firstly may I apologies for the bad experience you have had shopping with us.
As we have received no correspondence from yourself we did not get the chance to rectify the problem.
As there is no details of your order on this review we could not trace the order to take a look.
I can assure you our items aren't second hand and we are concerned that they have arrived with you in a bad condition.
Please get in touch with us so we can look into this for you and hopefully rectify your problem.
Kindest Regards
Emma Roberts
terrible would never shop again from them
by far the worst site ive bought from! I bought a pair of sandals they took the money from my account then the next day my mother bought a pair of the same sandals but they were an extra £10 from ebay and it turns out that they were from the urban surfers ebay store then i got an email saying that they werent in stock but my mother still got hers delivered so if anything they should have told my mother there were none left and not me since i ordered the day before and had the payment accepted! I think they have been unprofessional and sneaky for the extra £10 they made!
4 september 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello Thomas,
Firstly I would like to apologies for the problems that have occurred.
We send out items that come in over the weekend on a Monday so this is how the other order was sent out before yours in error, we have multiple pickers and packers and this is where the error occurred, one was packed before the other, we are reviewing this as this is not normal practice for us and we do send and honor orders that arrive in first, there had been a technical error which meant the item was ordered twice over the course of the weekend. All of which I hope I explained to you in our previous correspondence
Obviously the above is no consolation to the errors we made and we have refunded the difference in cost to the other order as a gesture of goodwill.
Once again please accept my sincerest apologies, I can assure you we do not carry out our processes like the above, it was genuinely a one off and will not happen again
Kindest Regards
Emma Roberts
Quick delivery, excellent communication
Order some shoes for a present very happy, item as described and loved the sweeties in the bag nice little touch. Thank you
2 september 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hello, Rochelle,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We're glad you liked the sweets, we do too :)
Kindest Regards,
Svar från Urban Surfer
Hi Zapper,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We really appreciate the kind review and hope you return to us :)
Kindest Regards,
Outstanding. Thank you.
I initially emailed re the price promise and was very promptly sent a voucher for the difference in price plus and extra 10%.
I used the online chat facility which was very quick and very easy to use.
Ordered the shorts I wanted at the best price I could find and two days later they were at my door.
A fantastic service from friendly people. I can't think if anything negative to mention at all. I will definitely be using this company again.
24 augusti 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hi Carl,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We are really happy that you will be returning to us and we're also glad you liked the shorts :)
Kindest Regards,
First time with Urban Surfer but will be back!
Never used Urban Surfer before but thought it was worth a go with their sale as they offered an extra 15% off the sale price.
I ordered a Zoo York hoodie and T-shirt with the free 3-5 day shipping on a Sunday and it arrived early on Tuesday so can't complain there!
The hoody and T-shirt are perfect too , can't fault the quality at all.
Overall very impressed and would recommend!
22 augusti 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hi Gary,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We really appreciate the kind review and hope you return to us. :)
Kindest Regards,
Excellent service
Shoes as described; excellent communications; speedy delivery. My daughter was wearing the shoes the day after placing our on line order. Superb!
21 augusti 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hi Roz,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
I'm glad to hear that your daughter liked the shoes :)
Kind Regards
Great service, would definitely use Urban Surfer again!
The ordering process was nice and quick, received plenty of email communication during the process to.
20 augusti 2014
Omdöme utan inbjudan
Svar från Urban Surfer
Hi Jon,
Many thanks for your review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
Kind Regards
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