Urbanexcess Omdömen 

Order was placed as next day delivery, 5 days later status was still showing as order placed. Only once I emailed them did they reply and tell me the order can’t be carried out as they don’t have the stock. Should have read the reviews before purchasing as the majority are the same situation.

Being based in the EU, since Brexit I tend to avoid shopping from the UK (tax/VAT, costly returns etc). The website, however, said all taxes included, and in fact I wasn't charged with any import tax (very fast delivery too). Unfortunately, I had to return one item, and was expecting to get it without VAT. Instead, I received a full refund. Overall very impressed with this company, especially because they stock a lot of brands I am interested in. Highly recommended.

Happy with their products and service

Thanks for all your help on the recent purchase of my new sneakers, having had to return an oversized pair too. Appreciated the quick response throughout the refund process, as my decision to change from gift voucher to full refund was corrected quickly. Communication was on point, and you dealt with my query in a swift and positive manner. Thanks

Received only part of my order, when notifying the company about this I was told by the woman behind the service email Mille that there was no fault on their end and there was nothing to be done further about it. I am now out of pocket for something I didn’t get. I should have looked at the reviews on here before ordering as I see others have had the same issue. Avoid this place at all costs, you can shop for the same items elsewhere.

Quick delivery, great prices. I had to return the shirt I bought as it was too big but I got a quick refund. I would buy from them again!

Charged me nearly £10 to try on a pair of shoes. Paid £144.99 and was refunded £135.50 after returning. Prepare to be short changed if your items don't fit and they don't have stock in the next sizes.

The site claims "28-day try on period • Instant Returns via Swap" I feel this is misleading. The cost of delivery is not refunded and you get charged on top for returning the items. Feels a little behind the times when most other retailers offer free returns. If they had the next size up in stock I would have exchanged them, instead I bought them elsewhere. Contacted their customer services team but they were useless.

I won't shop here again now purely out of principle.

Order No: 145864

Seven days after I placed my order, they told me they had cancelled it because they had no stock. But that was clearly a lie because I saw they continued to sell the exact items with the exact sizes on their website but at a higher price! I suppose they didn't want to sell those to me at the price I ordered. They didn't reply to my queries asking for further explanation. They are not trustworthy.

I had to return an item and through my own stupidity I didn't read the returns policy properly but Millie sorted out the problem kindly and professionally. I will continue to use Urban as they have great deals and delivery is spot on and excellent customer service

Great customer service, quality product. Would do business with again.

Was nervous about returning an item after reading some of the other comments. But my experience was a good one. The follow up emails were really polite and prompt. And the refund arrived within 5 days.

On enquiring about a products waist size from the online shop Millie came back to me with all the information I required, was helpful and patient, a great service and Millie is an asset to the company, many thanks

Great product. Fantastic service

Fra

I had to return an item and after a small confusion about the returns address a refund was issued

Service from Urban Excess was outstanding. The service from DPD not so good but that’s another story. Worth mentioning that Urban Excess dispatched the jacket on the day of order and did what they could to resolve the delivery problem. As for the jacket… I love it. A fine piece of French workwear

Do not buy from this company. They dont know what "customer service" means. Deliveries are late. Then if you try and return something they make it impossible. it took me 3 months to return a jumper. their return address does not exist. you have to pay for your own returns. they dont even compensate you when they refuse packages. and they still refunded me the wrong amount. they take about a week to respond to any email. horrible service.

Great service, fast delivery. I love the Stetson Hatteras Newsboy Cap, it feels like I've always worn it.
Perfect fit as well. The retailer's site provided its circumference, which helped with my purchase decision.

DO NOT TRUST THIS COMPANY. Item returned. Been over 4 weeks. Item received by Royal Mail. UE keep saying they haven't received it so can't process refund.

Shocking customer service!

Avoid, bought boots were far too big as per their return policy did everything they asked for, they received the parcel had it for over two weeks ended up having to start a dispute with PayPal to get the money back, they stopped replying to my emails also when I asked if the refund was coming, won't be using them again or recommending

Terrible customer service.

Described an item incorrectly.

Haven’t sent me a refund.