Umart Online Omdömen 837

I have bought four computers from Umart in the last year and a half. One experienced a hardware fault on the very first day, one experienced a hardware fault within the very first week and one ceased functioning after just over twelve months (outside of warranty). This is not the sort of quality I expect when I buy expensive electronics.

What is even worse is that on the two occasions that I wished to lodge a warranty claim I have come away absolutely disillusioned.

For the first warranty claim, I lodged online the same day as I purchased the computer. It took them a couple of weeks to even acknowledge the claim. Because I was using that computer in a business setting I was not able to wait that long and was forced to resolve the hardware issue myself. Umart provided absolutely no support. I should have stopped being a customer after this experience, but unfortunately I thought it was a one-off.

For the second warranty claim I lodged in-person within a week and a half of buying the computer. They sent us away, We came back again a few days later and they finally put the compute in for a warranty claim. We had to wait several months for the'repair'. When the computer came back it was still faulty and now infested with ants (!!). I was shocked. We requested a refund which was denied and we had to wait another five weeks until a repair was completed. I am now waiting for the next fault to occur.

I will not be purchasing anything from them ever again. The time and energy it has cost me, together with UMART's unserious approach, has left me disillusioned. I want a retailer I can trust.

Review for Umart online as whole. Bought 3 toshiba 20TB HDD. Hdd shipping box opened as soon as I got my external HDD exclosure to install the Toshiba HDDs a few days after getting Hdds. On opening box noted all HDD enclosures damaged. 2 of them the metal enclosures had dents, 1 the part for the PCB board was cracked and bent. All 3 returned to Umart in store and asked for a refund. Told they had to send it back to manufacturer for assessment and would take up to 3-4 weeks . What assessment exactly I'm not sure? Poor packaging has lead to damage somewhere in transit which is obviously the case seeing how all 3 drives came out of the box damaged. 2-3 weeks after returning I get an email saying it is manufacturer and they are still assessing. What are they assessing exactly? I should not have to accept any sort of damage small or big to a brand new product I paid for. Called Umart after 3 weeks and was told they had no further updates. Requested refund was told we will put it into file...

Called Umart again today. Once again told at manufacturers with no updates. Asked for refund again once again told it would be put into my file. I was willing to wait for a while but now after more than a month since my warranty return I still have no Hdds, no refund, no idea when I might hear back from them. It is not my problem that the Hdds arrived damaged that should be an issue with Umart and delivery company(I'm sure they have insurance) or the manufacturer. I've asked for some sort of response by today which I'm sure won't happen.

Don't buy from this company if you expect any customer service when it comes to warranty related claims. This seems to a constant theme with Umart if you look at the reviews. They even had to put out and official statement on their webpage for clarification of warranty handling because of some bad press.

ACCC complaint to be lodged shortly. Seems like a fairly common thing for Umart just looking through some of the reviews.

Do not purchase from them, their warranty service is terrible at best.
They not only refuse a bad corsair RAM for warranty replacement because they said it would be an upgrade, but after only offering a refund of purchase price, they refused to give back the RAM so it could be sent straight to Coursair for product replacement as it was still in manufactures warranty.

Stay far, far away from them. Computer Alliance is much better.

Do not buy anything from them. Refused to honor the warranty on my DRAMs because they are more expensive now and that would be unfair to THEM.

Sales and sending are great, but just wait till you need a warranty, then good luck. Been a shopper with umart for 20 years, purchased maybe 30 computers in that time, never had a issue till now, so the first warranty I have, they stole my item I returned to the store, they won't return it fixed or broken, and have offered me 1/6 the price of replacement and refuse to offer any other options.

Received damaged motherboard. Told that a replacement couldn't be sent until warranty process complete. Bought another, because um...VITAL component. After waiting 2 months I insisted on an immediate refund. Was told they agreed but were waiting on 'supplier to release funds' I politely gave them an education on Australian Consumer Law, that UMART has my money and I am not dealing with THEIR supplier. I was thanked for informing them of this (WTF?) promised a refund in 24-28 hrs. After 9 days I have opened a dispute with my bank.

Had an issue with my computer and the guys sorted it for a really reasonable price and went above and beyond to answer all my questions and give extra service. I couldn't be happier. Thankyou Kayne and Jordan.

I’ve been using Umart for a while, but after this experience, I won’t be shopping there again.

I received a faulty item and was told I need to wait up to 4 weeks for a replacement. Since this item is required for internet access, I asked if I could purchase another one immediately so we wouldn’t be without internet, and then have the original faulty item refunded once processed.

I was told no, and that I had to wait for the vendor to confirm whether I was eligible for a DOA refund/replacement.

Being left without internet for up to 4 weeks while waiting for vendor confirmation is not an acceptable outcome.

I’d give them -5 if I could.
Dodgy company, Not the same as used to be 5 years ago. Support is in the Phillipines(that’s Umart guarantee)and besides apologising they’re Useless and have no clue. There’s NO way to contact the store you had issues with.
The website does Not have anyway to Track your order or contact them for any update. Umart website is Misleading!
I live 30min from Mansfield store in Brisbane but decided to purchase online as it said “Same Day Dispatch” , that was Thursday,even if it said Same Day I’ve purchased Express Shipping for an extra $19 to make sure I get it same or next day,I have not received it same day so I called next day hoping to get it on Friday, the support girl I got(in Philippines) says to me that it clearly says 1 to 3 business days on the website, Anyone here is Welcome to look even now and see that it’s incorrect and Only says Same Day Dispatch. Their support staff are paid to Lie to help Umart SCAM people easier. I was so angry and asked to cancel it and refund then she says that would take around a week until the funds return to the account they’re taken it from.then she says I pretty much can’t do much but wait until it arrives.
For Anyone thinking dealing with Umart cause they’re cheap think again , pay an extra $10 or so and buy it from REAL businesses!
You’ll thank me later !!!
BTW, I’ve been with Umart over 15 years but Always walked in their stores to purchase, this was the 1st time ever I purchased from them online and got to know how BAD they’re.
also, the promises I got from both their support staff I contacted that they’ll pass this issue to someone to follow up and contact me were Lies as well, No one contacted me to sort their online SCAM!
They Lost me and seems they don’t even care, Don’t waste your time and money with these SCAMMERS!

Purchased VD6 Bundle that advertised an included clutch pedal in the image, product description, specifications, etc. Collected product, returned home and during unpacking noticed third pedal was not included. After contacting support, UMART changed my purchase history, the image, the product description and the specifications to show a different product that did not include clutch pedal. I had paid $929.95 (which matches PXN AU listing for 3 pedal bundle) and Umart proceeded to state that I have received the right product, they just had the wrong details on it. Only resolution offered was to return it for a full refund (impossible as I live a significant distance away).

sold a item they dont have stock in, waited 10 business days to refund me, and they still have this item listed for sale

Warning: Avoid Umart for warranty claims — deal with the manufacturer instead.

I should note that the ground staff is always great and helpful. This is directed to management and poor support team.

I sent my SSD to Umart for a warranty claim. Given SSD prices have increased significantly, I reasonably expected a like-for-like replacement.

Instead, Umart did not process the claim through the supplier and unilaterally issued a refund, stating the SSD was “end of life.” This is questionable, as the same model is still available from the supplier.

I originally paid $179. To replace it now, I’m forced to spend $320 out of pocket — a direct financial loss caused by Umart’s handling of the warranty.

When I requested my SSD back and asked to reverse the refund so the claim could be properly processed, I was met with delays and unhelpful responses from both support and feedback teams. Net result: wasted time and money.

I’ve been a loyal Umart customer for years. This experience shows that when it comes to warranties, customer interests come second to convenience.

This matter had been referred to ACCC and I'm awaiting their advice on this.

bought 1 for B+M key sata but got wrong type on 16Dec25 (order 7619163). Rang up the woman [3.26pm and 4.17pm] said i could ask for $ back. Went to Milton Umart met [only] man with broken arm [with blue armband]. He said cannot exchange for B+M enclosure as seals were broken, they cannot resell. As I started to walk out, he said my ssd harddisk could fit. Then he fit my B+M harddisk to NVMe enclosure, tested it then said it worked. Went home tried on Windows and Linux...it did not work. Now I realised he forced it so the enclosure damaged so I cannot return, it may also rendered my harddrive useless. Well done Milton Umart, Qld.

Absolutely disgraceful customer service – misleading and dishonest

I had one of the worst retail experiences I’ve ever dealt with at Umart.

I returned a router due to serious performance and range issues (not as described). In store, I was misled about what I was signing, being told it was simply an inspection form to check for physical damage — not a warranty assessment. Later, Umart claimed it was a warranty submission, which I never agreed to.

I was initially told a refund was approved, then they backtracked, changed their story, restricted my communication, and kept both my money and the router while dragging the process out endlessly. I even offered to exchange for a more expensive router and pay the difference — they refused.

I was eventually forced to buy another router elsewhere just to have internet at home, while Umart continued delaying and deflecting responsibility. Their internal case numbers didn’t even exist when checked.

This entire process has been misleading, stressful, and completely avoidable. I’ve now escalated the matter formally because Umart refused to resolve it reasonably.

Avoid Umart if you value honesty, transparency, or consumer rights.

Bought a laptop and the charger blew up and cut the power to my entire house

Asked for a refund and they want to send my whole laptop away for over a month to be “tested” by gigabyte so they can eventually say that it’s not their fault.

Purchased a Gigabyte GPU through our closets Umart in December, 7 months later it crashed out leaving us with no working PC. Took it back to Umart for them to “send it” to Gigabyte. Got sent back after 3 weeks saying nothing was wrong. Took it to another PC repair place for them to confirm GPU has crashed out. Took it back to Umart for them to test instore and confirm the GPU failed. Umart had to send it away again to Gigabyte this time with video evidence. Another 3 weeks passed and I follow it up with a phone call where I am told no fault has been found. I press for further testing to be conducted and demand a refund as it’s now over 2 months without a working PC. I am advised they will need to send it back to Gigabite again (third time). It’s now been another two weeks without any word and we are into our 3rd month of no PC. Umart have not responded to my request for a refund nor provided adequate updates.

First time I've ever submitted a fair trading complaint. Bought a 5080 GPU from them for $2,000. Wasn't working from the start until it was angled in a certain way. Took it out to install an nvme, but wouldn't work no matter how it was angled. Took it to the shop. Confirmed not working, then they tested it again when I wasn't there and it was working. So they sent it to Hong Kong for inspection. It's been 4 months I've had no graphics card and they refuse to refund or replace it whilst knowing there is an intermittent issue with it. Don't purchase anything, because if it stops working after 10 days, they wont refund you.

Purchased a new gaming PC from Umart and was given a used, faulty PC that was a complete nightmare. They did a windows reset on a 12 month old used, faulty PC and sold it to me as new. They then lied and refused to take any responsibility. Thankfully I used Paypal to purchase it and was able to initiate a dispute and provide undeniable evidence of their criminality, or I would have had to take them to court (which I was prepared to do). They are straight up criminals and I would avoid them at all costs. Pay a few dollars more and shop elsewhere to not get scammed. They are an absolute disgrace.

WARNING: UNCONSCIONABLE WARRANTY FRAUD. Forced Legal Action (And Lost) but Still Refused to Pay.
​I cannot stress this enough: STAY FAR AWAY FROM UMART. If you value your time, your money, or the peace of mind that comes with an actual product warranty, shop elsewhere. This is not merely a complaint about a faulty product; this is an account of gross corporate misconduct, fraudulent warranty rejection, and contempt for the judicial system.
​The Broken Promise: A Warranty Refused
​I purchased a product that failed while still covered under the manufacturer's warranty. The item was returned to UMART in its original, meticulously kept packaging, complete with all accessories.
​The response from their warranty department was immediate and deceitful: they unilaterally and falsely deemed the damage "intentional." This is a bold-faced lie. I take exceptional care of all my products. They provided absolutely zero credible evidence to back up this claim, which was clearly an attempt to avoid their legal obligations.
​The Stonewalling
​I attempted to escalate this matter to management, as any reasonable customer would. I was repeatedly stonewalled and met with obstructive employees who showed total disregard for my consumer rights. UMART's internal structure seems designed to prevent customers from speaking to anyone capable of resolving a legitimate dispute. My item remained stuck in this warranty black hole while UMART refused to take responsibility.
​The Court Battle and the Smoking Gun
​Left with no other choice to recoup my loss, I was forced to take UMART to court. The court found entirely in my favour, affirming that UMart was liable for the faulty product and ordering them to remedy the situation (repair or replace).
​It was during this legal process that I uncovered the most shocking piece of evidence: UMART HAD ALREADY REPAIRED THE ITEM. This proves two things:
​The damage was repairable and, therefore, not catastrophic "intentional" destruction.
​UMART wasted months claiming the product was intentionally broken while actively working on it or having it repaired.
​Final Act of Contempt
​The court recommended that UMART pay for my incurred court fees, given the necessity of legal action due to their obstinance. What was UMART'Sresponse to the court judgment? They rejected the recommendation and insisted they were "not in the wrong," demanding that I pay for my own court fees despite their loss.
​This retailer is not only dishonest in their warranty process but actively shows contempt for consumer law and the courts when held accountable. They will lie, obstruct, and force you into expensive legal processes just to avoid honoring their basic duties.
​UMART WILL NOT UPHOLD YOUR WARRANTY. THEY WILL ACCUSE YOU OF FRAUD. THEY WILL FORCE YOU TO SUE THEM. DO NOT SUPPORT THIS BUSINESS.

I have been buying parts with Umart for over 5 years and have picked up items from their Chermside, Milton, Eight Mile Plains and Mansfield locations. Staff at every location have been friendly and helpful, service is quick, and they have same-day pickup for in-stock items.

I have had to replace 2 items under warranty that I have purchased from Umart - a power supply that shorted after 2 years of use, and a motherboard which was faulty out of the box. I returned the items to the Mansfield store on both occasions. I found the warranty claim process to be quick and efficient both times, and I was given a refund with a short turnaround time and minimal hassle. The original power supply model was no longer stocked, but I was given a full cash refund for the original price I paid for it.

As such, I am a bit confused reading some of these other reviews regarding warranty issues. While I understand that things sometimes go wrong, I can only assume that maybe a bit of politeness and a lack of entitlement goes a long way when dealing with customer service representatives.