SCAM. Received sample so placed an order on 28/11/25. Shipping number not working. 2 emails totally ignored. Chased by phone - fobbed off by an extremely rude man and basically told there was nothi... Se mer
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Det här tycker kunderna
I wanted to make new cushion covers for my outside garden furniture. My previous covers all faded to different colour greens although they had started as the same colour! This material is easy to sew... Se mer
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I purchased some waterproof material to cover two large dog bed cushions as our new puppies kept weeing on them marking the fabric. The covers have worked wonders as I no longer have to keep putting... Se mer
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Delivered promptly and well wrapped. The velvet material is very good quality and heavy duty with non-slip backing. The only downside is that it was not possible to machine stitch through 2 layers of... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to UK Fabrics Online, where we have the best quality fabrics our customers are looking for!
Kontaktuppgifter
Stockport, Storbritannien
- orders@ukfabricsonline.com
- www.ukfabricsonline.com
4,5
Utmärkt
543 omdömen
Har besvarat 50 % av sina negativa omdömen
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SCAM
SCAM. Received sample so placed an order on 28/11/25. Shipping number not working. 2 emails totally ignored. Chased by phone - fobbed off by an extremely rude man and basically told there was nothing they could do. DO NOT USE THIS COMPANY, THEY ARE RUDE AND DISHONEST
8 december 2025
Omdöme utan inbjudan
Great service at great prices
I have used this company before and on all occasions material is exactly as advertised at a great price. Dispatch is very quick too by the company and well packaged, and appreciate they dont have control on the carriers. When i need fabrics i would always choose UK Fabrics online first.
23 november 2025
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Black stains on cream-coloured fabric
I have ordered fabrics several times from this company and have always been satisfied. However, my recent experience was very disappointing. I ordered 15 meters of light-coloured (cream) chenille, but the fabric arrived with black stains appearing every 1.5 meters. This made it extremely difficult to use for upholstering large cushions.
I contacted the company and provided photos of the issue, and they have now returned £9.99 of the £150 order.
15 augusti 2025
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hello,
Firstly we would like to apologize for the damage in the fabric and any inconvenience this may have caused.
We have replied to all of your emails regarding the damage, informing that 2 close up pictures of small damages is an insufficient proof to cover the damage extent you are saying the fabric had as it shows less than a meter being damaged, which we have refunded - in order to refund the full amount we need to see the full extent of the damage.
Additionally, you informed us that you have thrown away the damaged fabric before the issue was resolved and before you could send us a proof of the full extent of the damage, for this reason we are only able to issue a refund based on the proof we have received as per our Terms and Conditions.
Again, please accept our apologies for the stains near the salvage of the fabric.
Presumably they’ve gone broke
Edited from 1 star to 4 stars. Once I’d sent a message on their website I received an email the next working day and another piece of fabric was shipped that day and received the next working day, quality and size as expected. Always good to know the complaints procedure works when necessary!
Original review:
I ordered fabric, width 1.5m x 2m, the piece I received was damaged, the cut was totally wonky, and it was more than half a metre short. Tried to get contact details from their website as none on the email confirmation but their website won’t load.
23 juli 2025
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The length they sent was so generous I…
The length they sent was so generous I complained it was short of 1.50m until it turned out I ordered a metre. Prompt and helpful service and product as expected...
13 april 2025
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Wrong colour was initially sent but…
Wrong colour was initially sent but responded by email straightaway and immediately sent out the correct colour . Fabric fabulous we are really pleased with quality at such a great price, thanks
24 april 2025
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5 star service
5 star service. Kept updated throughout. Very generous measurement. Can't fault anything. If I could give 6 stars I would.
6 december 2024
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Quick delivery, great quality, generous measuring
I ordered on 29th Nov and received on the 1st Dec. The quality of the fabric is good and the colour true to the image on the website. They were very generous with the measuring as I ordered 2 metres of each fabric and both had 40cm over. It was necessary on one of the pieces as it wasn't a very straight cut, but I've cut it even and it's still over. I'm pleased as it was going to be tight for the seam allowance, but I didn't want to order another metre for the sake of 10cm. I will definitely use this company again.
1 december 2024
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Very poor customer service
This company is very good at taking orders but not so great when it comes to delivering them and dealing with problems. My order didn't arrive. I then find out that there's no phone number. You have to post one of those silly web forms or send an email to a catch all, anonymous inbox. There is also no tracking information from the courier. I'm fed up of ordering from companies that mess up your order and won't pick up the phone or won't or can't sort it out.
RESPONSE : Listening to your customers is clearly not a strong point. Yes, the package did arrive. No, there was no traking info. What really stinks is your customer service and lack of communication. Just publish a phone number and pick up the bloody phone. Its easy.
30 oktober 2024
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Svar från UK Fabrics Online
Hi Ian,
I'm sorry to hear you've had a disappointing experience.
You placed this order on Friday 25th October, and the shipping method you selected did say that it would be 1 working day for dispatch, and 2 working days for delivery.
The package was dispatched on Monday October 28th (the following working day) on the 2 day service. The package is now showing as 'delivered' at 2.30pm today (Wednesday). So it has actually been delivered on the promised delivery timetable.
If you've not received the parcel, please contact us and we will of course follow up with the courier.
I'm sorry to hear you did not receive the tracking email - have you checked if it's gone to your spam folder or anything?
You emailled earlier today, and my colleague replied to you within 10 minutes asking for your order number. Again, perhaps this email went to your spam folder.
Hopefully you will find the parcel when you get home and all will be resolved, otherwise please do get in contact with us.
Will
UK Fabrics Online
Excellent customer service
I had a quality issue with the fabric I received however UKfabricsonline have quickly resolved the issue.
I would shop again from this company with confidence.
19 september 2024
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hello,
Thank you for sharing your experience and we are very sorry to hear that the material had flaws.
Was the product purchased from our company as the name does not sound familiar?
Please email us your order number and we will be more than happy to help with this inconvenience.
Poor delivery timescale.
Hi, ordered from here on the 13th August. It’s now the 21st and still no fabric. Apparently it’s due today. So I’d just like to make people aware do not take notice of the 1 day processing and 2 day delivery info on their site. We had arranged (and gave the fabric a week to arrive) for someone to do the recovering today. Obviously that’s now not going to happen. Not thrilled with this as we now have to find a date again to suit both.
Have mailed to company and the communication has been good. Doesn’t make up for the lack of fabric and timescales that are way out of what was promised. If you are ordering from
here I’d suggest giving two weeks and not the 3 days!! Hoping the fabric lives up to the description now.
21 augusti 2024
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hello,
Thank you for your feedback and we are sincerely sorry for the inconvenience this has caused.
Looking at the tracking I can see that we dispatched your parcel on time (the order was ordered on the 13th of August and dispatched on the 14th of August). Whilst most of our customers get their parcels on time, unfortunately there is not much we are able to do when carriers have delays while the parcel is in transit, which is what happened with your parcel (delays are mentioned in 'Shipping Information' section on our website). I can see on the tracking that the driver is not far from your location, so your parcel will be delivered shortly, and if there are any issues once the parcel is received - please do not hesitate to contact us and we will do our best to help.
Once again, we are sincerely sorry for the delay and inconvenience this has caused.
Kind regards, UK Fabrics Online
Bought 600 denier pvc backed waterproof
Bought 600 denier pvc backed waterproof fabric to make covers for parasol, tables and fire pit. This is my second purchase; I was not so pleased with the first as the edges of the fabric were not trimmed making cutting accurately difficult the second was fine. I was amazed at how easy it was to machine sew. My old Singer coped easily with 4 layers and was coaxed to sew 6 layers. I used a straight edge and Stanley knife to cut and it was easy.
18 april 2024
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hello,
Thank you so much for sharing your experience and we are very glad to hear that you are happy with our material and are finding it easy to work with.
We greatly appreciate your continous support.
Best wishes, UK Fabrics Online
Resolution of an issue with stock change
Placed an order for materials and were happy with the result so ordered a further batch of the same.
Unfortunately, the supply had changed and the material differed substantially. Contacted UK Fabrics and not only did they process the return but also kept a file note and advised when the correct material returned to stock.
In my opinion, one should judge a company on how they deal with things that go wrong, going right is the easier path, in this they were exemplary
11 januari 2024
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi Dirk,
Thanks for the review and kind words!
It really means a lot to hear that you were initially satisfied with your order and appreciate your understanding when the supply situation changed.
Offering the best quality fabrics and high customer satisfaction are our top priority, and we are glad that our team could promptly address the issue and process the return for you.
We truly value your feedback and your trust in our service and company!
Hope to serve you again in the near future.
Best regards,
UK Fabrics Online.
Great quality materials
Bought materials for upholstery and was a bit apprehensive of buying online.
The quality was however very good, lovely thick materials and strong colours.
Delighted with finished results
29 november 2023
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi Siobhan,
Thanks for the kind words!
We are glad to hear that you were happy with the quality of the upholstery fabrics you purchased with us. We only offer the best quality fabrics our customers are looking for!
We appreciate your trust in us and hope to serve you again in the future!
Best regards,
UK Fabrics Online.
Marine blue plush velvet
The fabric arrived folded instead of rolled (4m) so as it’s plush velvet it’s very creased even after hanging for nearly a week, the quality , price and fabric itself is great, just annoying that it was so creased .
18 november 2023
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi Christopher,
Thank you for your review!
We sincerely apologize for any inconvenience caused by the fabric arriving folded and we regret that this impacted your experience with us.
We'd like to highlight that the 2-day shipping option you chose mentions that the fabric will be folded during transit which can lead to creases and that is why we offer offer a roll shipping option, presented during the shipping selection process. This alternative is designed to assist customers in making an informed decision based on their preferences and helps minimize creases during transportation.
We appreciate your understanding and value your feedback. If there is anything else we can do for you, please feel free to reach out to orders@ukfabricsonline.com.
Best regards,
UK Fabrics Online.
Beautiful fabric delivered on rolls as…
Beautiful fabric delivered on rolls as requested
21 november 2023
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi Chloe,
Thanks for the review!
We are glad to hear that you are happy with our delivery service and fabric's quality! We only offer the best quality fabrics our customers are looking for!❤️
If you ever need anything else, please don't hesitate to contact us. Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Great product
Great product, competitive price and delivered quick, wouldn’t hesitate in purchasing again or recommending highly
12 november 2023
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi Graham,
Thank you for the review!
We are glad to hear that you found our product great and the delivery quick, and overall happy with service. We only offer the best quality fabrics our customers are looking for!❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Superb value for money!
Excellent website and ease of ordering. Delivery was prompt and the goods first class.
18 november 2023
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi Barry,
Thanks for the kind words!
We are happy to hear that you found our website excellent and the ordering process easy. It is great to know that your delivery was prompt and that you are satisfied with the quality of the goods you received. We only offer the best quality fabrics our customers are looking for!❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Quickly dispatched & goid quality
9 november 2023
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi,
Thanks for the review!
We are glad to hear that you are happy with our service and our fabric's quality. We only offer the best quality fabrics our customers are looking for!
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Great choices
Looking for fabric to update my dining chairs. Many choices available so sent for 3 samples which arrived quickly. So glad I did as one completely wrong colour, one I didn't like the texture but the 3rd one was perfect. Great colour & texture just what I wanted. Ordered on the Saturday and the following Saturday had arrived and my chairs re-upholstered. Looking great!
Would recommend and will use again.
4 november 2023
Omdöme utan inbjudan
Svar från UK Fabrics Online
Hi Mary,
Thanks for the kind words!
We are glad to hear that our sample service helped you find the perfect fabric for your dining chairs.❤️
Thank you for the recommendation, and we look forward to assisting you again in the future!
Best regards,
UK Fabrics Online.
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