Sorted out a van for me at short notice after another supplier let me down. All smoothly organised and out of hours return is a bonus. Will definitely use again over others.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... Se mer
Företaget har svarat
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Se mer
Företaget har svarat
Great service from the Southampton team. Booked a tipper truck online and dropped into the office the day before hire to complete the licence checks and general information. As a result, the pick... Se mer
Företaget har svarat
Företagsinformation
Om U-Drive | Car, Van, Minibus & Truck Hire
Skrivet av företaget
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Kontaktuppgifter
Fancy Road, BH12 4QH, Poole, Storbritannien
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4,4
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Money grabbing.
Money grabbing.
U Drive charged extortianate costs for minor cosmetic damage. A third party provided the engineers report, I understand this, however they wouldn't accept alternative reports and made it exceptionally difficult to get an other opinions on the level of damage. You are forced to accept their costs.
Individuals in the branch submitted photos which misrepresented the level of damage and made the pictures presented for the damage report worse than they were. They also only submited two photos. So I'm unsure how you can really understand the level of damage from such limited evidence.
The damage costs charged conviently matched the excess amount.
They vebally confirmed that the damage caused wasn't even going to be repaired. They show no interest in providing a mutual outcome, one which covers the appropriate costs whilst also minimising costs to the customer. This is an extension of a money making opportunity and chance to grab more cash from the customer. The credit team were unreasonable and rude in their tone of voice. You've lost a repeat customer.
20 maj 2025
Omdöme utan inbjudan
Nice staff......great service....
8 maj 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the 5 stars! We're glad you had a great experience and found the team welcoming and helpful. Looking forward to seeing you again!
Kind regards,
U-Drive Customer Service
Disgusting customer service
Disgusting customer service. Booked a Luton payment taken then they emailed to say couldn't do it. Agreed to take a LWB extra large van. Arrived at site and 2 Luton were there? Went inside and rude girl who didn't have an ounce of customer care skills booked into a MWB and said it was a large. Said would refund some of money that was paid for Luton as LWB was cheaper I explained needed the van. Showed her online check that stated the van was WMB and she just walked off. When returned van was told nothing they could do at least we got a van!! Do not use Southampton site
25 april 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your feedback. We’re sorry our service did not meet your expectations. Vehicle categories are based on manufacturers' descriptions, and dimensions and capacities can vary between models. Our team aims to clarify load requirements to help customers select the appropriate vehicle.
As advised at the time of placing the reservation, this was a request sent to our Southampton branch not a confirmed booking, subject to availability. Due to no Luton vans being available, our team contacted you to offer an alternative, which was accepted. We also acknowledged your concerns on return and applied a discount as a gesture of goodwill.
Kind regards,
U-Drive Customer Service
Ty was amazing
Ty was amazing , really helpful, efficient and informative.
12 maj 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Kristian! We're so pleased to hear you had a great experience and that Ty made a positive impression with his helpful and efficient service. We'll be sure to pass on your kind words to him.
Kind regards,
U-Drive Customer Service
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Barry,
Thanks for the great review! We're glad to hear Ty made a positive impression, cheerful and helpful service is exactly what we aim for. We'll be sure to pass on your kind words.
Kind regards,
U-Drive Customer Service
Great Service
All the guys were both helpful, friendly, and most of all flexible in assisting my situation, which changed from day to day! It was easy to book, arrange pick-up and drop-off with no delay when I needed to add a day or two to contract!
Brilliant service guys! Thankyou!
2 maj 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the fantastic review, Kev! We're really pleased to hear the team was able to support you throughout your hire. It's great to know the booking and extension process was smooth, exactly what we aim for. We appreciate your kind words and hope to welcome you back again soon.
Kind regards,
U-Drive Customer Service
Renting vans for work
We’ve been renting vans for our business for a while now and we have always been well looked after. Our requests are often last minute which can be tricky, however we haven’t ever felt like we are a pain.
The team at Southampton are always willing to help, put you at ease and efficient.
We’ve dealt with Lauren the most across the past year and she’s always on top form. Thanks Lauren, you’re a real credit to your team! They best get the biscuits in for you for this review…. The least they could do :)
1 maj 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Adam,
Thank you for the brilliant review and 5-star rating. We're so pleased to hear you've consistently had a positive experience with our Southampton team, even with those last-minute requests! It’s great to know Lauren’s support has made such a strong impression, she’ll be delighted to hear your kind words.
Kind regards,
U-Drive Customer Service
Great service from start to finish
Such an easy process, great prices, friendly staff. Have used them a few times now and would not go anywhere else for my van rentals. Great service from start to finish.
3 maj 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic review and 5-star rating. It's brilliant to hear you've had consistently great experiences with us and that our team, pricing, and smooth process keep you coming back. We really appreciate your loyalty and look forward to helping with your next van hire.
Kind regards,
U-Drive Customer Service
Great customer service
Great customer service, quick and efficient, the cars and avns are always spotless when they are given to you. And throughly go over the condition of the vehicle and its specs
3 maj 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your great review. We're really glad to hear you found the service efficient and the vehicles spotless. Taking the time to go over the condition and specs is important to us, so it's great to know that stood out. We appreciate your feedback and hope to see you again soon.
Kind regards,
U-Drive Customer Service
Easy moving!
Hired a van for house move. Served by Ty. I found the whole experience easy and Ty and the team that day were extremely friendly and personable. Thanks to Ty, the admin side of the van (boring!) was made very easy and bearable. For that thank you very much.
Pricing is fair, and the 24hr key drop off makes it very helpful in an already stressful time.
2 maj 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review and 5-star rating, Nicole. We're so pleased to hear the team, especially Ty, helped make the process smooth and stress-free during your move. It's great to know the 24-hour key drop-off added some extra convenience too. We really appreciate your kind words and hope to welcome you back next time you need a vehicle.
Kind regards,
U-Drive Customer Service
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Harry,
Thanks for the great review! We're glad you had a helpful and efficient experience, we'll be sure to pass on your kind words to the team. Looking forward to helping you again next time.
Kind regards,
U-Drive Customer Service
Ty was so helpful and efficient
Ty was so helpful and efficient
He even found my phone for me, lost in the recess of my car
Top guy, you are lucky to have him
A really great example of someone who knows what great customer service is
Thank you Ty
Thx Tim
17 april 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review and 5-star rating, Tim. We're so pleased to hear Ty was able to help, not just with your hire, but also with recovering your phone! He’ll be chuffed to know his customer service stood out. We agree, he’s a real asset to the team. Hope to see you again soon!
Kind regards,
U-Drive Customer Service
Everything was very good and the…
Everything was very good and the service was wonderful with Lauren always being excellent!
Thank you
Nikolaos Ziogas
3 april 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the great review and 5-star rating, Nikolaos. We're pleased to hear everything went smoothly and that you received wonderful service. Lauren will be thrilled to hear your kind words. We look forward to welcoming you back again soon.
Kind regards,
U-Drive Customer Service
Excellent experience
Excellent experience - sorted us out with a vehicle at the last minute during an extremely busy home buying/selling period. Lauren was the point of contact at the desk and was friendly, engaging and helpful. Everything was very clearly explained, quick and professional.
28 mars 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Ben,
Thank you for your fantastic review and 5-star rating! We're really glad we could help during such a busy time. Lauren will be pleased to hear your kind words. It's great to know everything was clear, quick, and professional. We hope to see you again!
Kind regards,
U-Drive Customer Service
All sound, highly recommended
First line of contact is excellent, flawless attention at desk, all clearly explained and very transparent in policies of damage and insuring waivers. The company has very strict procedures in vehicle checks and inspection of pre-existing damage to protect both customer and company. Vehicles can't be faulted and the prices are more than reasonable. Definitely repeat if needed again.
28 mars 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Jonathan,
Thank you for your review and 5-star rating! We're so pleased to hear you had a positive experience from start to finish, and that our team, procedures, and pricing all met your expectations. We’d be glad to welcome you back anytime!
Kind regards,
U-Drive Customer Service
Good and friendly staff.
Good and friendly staff.
I had a great customer service when picking up a small van. The staff was amazing whilst explaining the process-very friendly, warm and beaming with positive energy (you rock TY!)
Returning the van, another staff-Nathan-was also friendly and helpful.
30 mars 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic 5-star review, Alvin! We're so glad to hear that Ty and Nathan provided such great customer service and made your experience smooth and enjoyable. We'll be sure to pass on your kind words to them. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
We have a number of vehicles on hire…
We have a number of vehicles on hire from U-Drive and on the rare occasions that problems arise they are swiftly responded to and dealt with.
Special thanks to Graham and Emma for their continued help.
Would recommend.
21 mars 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review, James. We're glad to hear that our team, especially Graham and Emma, have been able to assist you promptly when needed. We appreciate your continued trust in U-Drive and look forward to supporting you in the future.
Kind regards,
U-Drive Customer Service
It was nice experience with them highly…
It was nice experience with them highly recommended thanks
21 mars 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi,
Thank you for your review and 5-star rating! We're glad you had a great experience with us! We appreciate your recommendation and hope to assist you again in the future.
Kind regards,
U-Drive Customer Service
Straightforward & Easy
Friendly and helpful. Even let me connect to Lauren's mobile to provide proof of address. Thanks lozza! Used before and will use again in the future when the need arises.
14 mars 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your review, Pete. Lauren will be thrilled to hear your kind words! We're glad she could assist and make the process smooth for you. Look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Great value vehicle rental and friendly staff
U drive in Bristol has been my go to for vehicle rental for a few years now. Good prices and vehicles with no fuss
18 mars 2025
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your review and 5-star rating, Alex! We're thrilled to be your go-to for vehicle rentals in Bristol. Glad to hear you find our prices fair and the process hassle-free. See you again next time!
Kind regards,
U-Drive Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.