U-Drive | Car, Van, Minibus & Truck Hire Omdömen 

Exemplary customer service. Everything was clearly explained, the van was ready early - very clean (and new!). Painless. That is why we always come back to U-Drive.

I know most people will search the 1star reviews to find the real ones…

I recently hired a Nissan Proace electric van from U-Drive and had one of the worst experiences I’ve ever had with a rental company.

The original van they allocated to me wasn’t usable due to a faulty battery. I was then made to wait an hour at their station for an alternative to be sourced, yet this fact was not even acknowledged in their complaint response. The replacement van arrived with the battery only half charged, and from there the day became a nightmare.
• Within 15 miles of starting the journey, I had to stop and recharge.
• Despite multiple full charges throughout the day, the van never held power for long. I was forced to stop and recharge five separate times.
• I had no load in the van, drove cautiously (often coasting at very low speeds), and used a variety of public chargers. None made a difference, the range was unacceptably poor.
• The final breakdown was on my way home from Weymouth: after a 1hr 40min charge, the van still failed to make a simple 40-minute journey. I broke down in Poole at midnight, and had to wait until 3:30am for recovery to arrive, finally getting home around 5am.

When I returned the van, staff didn’t even recognise the vehicle’s registration number, which raised serious questions about how their fleet is managed.

This was not just inconvenient, it was unsafe. I’m a man in my 40s and could cope with being stranded late at night, but had it been a family or a more vulnerable person, the consequences could have been much worse.

I raised a formal complaint, only to be told by U-Drive that “no fault could be replicated” and that it must have been down to charging methods, driving style, or load. None of these explanations apply in my case, yet they have flatly refused a refund.

In my opinion, this van was unfit for hire and should never have been rented out. U-Drive’s dismissive handling of the situation, alongside their failure to even acknowledge key parts of what happened, only underlines their lack of accountability.

If you value safety, reliability, and honest customer service, I strongly advise avoiding this company.
I know they will respond to this with their explanation made up of lies and denial, so be wary.

Dave was spectacular! Professional, very friendly and hugely helpful. Highly recommend and will use again.

I needed a van for hire to travel to France for a family holiday so I shopped around many many van hire companies to find the van I needed at a good price. Most companies didn’t even have the type of van I required or the price was too high. I then came across this company u-drive in Cardiff they had the van I wanted and the price was the best I could find so I booked the van happily. 10 days before we had to pick up the van we released we needed a crit air certificate and you need 2 weeks to allow so I was panicking I called u Drive and was asked to pop in so they could help sort this out for me I dealt with Dave and Andy who were more than happy to help and they managed to get it all sorted for me top guys. On the day of collecting the van i dealt with another very helpful gentleman I think his name was Jason he sorted the van all ready for us his customer service was excellent just like Dave and Andy. Thanks u drive Cardiff absolutely fantastic customer service great prices all round great company. Would recommend this hire company to anyone ⭐️⭐️⭐️⭐️⭐️

A great company to deal with. We hired a Ford Tourneo - 9 seater MPV for a trip to Scotland for a family gathering. The collection and return process was straightforward with very friendly , helpful and professional staff. The vehicle itself was in immaculate condition and a joy to drive and be a passenger in for the long journeys. We had 7-8 passengers during the trip as a whole and it was extremely comfortable. Highly recommend this company.

Amazing customer service from Ashu (I think that was her name) very polite, straight to the point and an asset to your team. She showed us a few different vans to make sure we were getting the right size for what we needed, doing so without making us feel any pressure.
Lovely lady, top marks.

Kayleigh was super helpful when we hired an extra long wheel base to move house. Her manner with customers was excellent and she was really thorough when inspecting the vehicle with us and giving us a demo!

These guys used to be great, but reduced opening hours and a tendency to charge for fuel illegitimately means I'll not be using them again. Very sad.

Fraudulent & Predatory – Avoid

They run a clear scam: rent you a car, then invent damages and falsify drop-off records to charge you extra. My case matches countless other reviews with the exact same story. This is not bad service — it’s a business built on deception.

Lauren was very helpful and gave service with a smile, there were alot of customers to process on the morning that I hired a truck for. Lauren kept her cool and was very informative and helpful. Great service by all the team

I hired a tipper, and explained I was moving scrap metal, the guy at the counter said no problem just because careful. I was very careful,but unfortunately scratched a decal on the back. They have charged me and kept my deposit. When I complained. The customer service was awful.

Hired a van for the day. Friendly staff made the whole experience straightforward and easy. Trust worthy and not looking to rip you off as no hidden fees or attempts to take your deposit - would 100% use again, as also the best prices for a van hire I could find in Bristol

Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss. Andrea was polite and helpful, helping me decide to choose the collision upgrade as traffic is quite high in the holidays. The paperwork they needed was reasonable and did not make me feel like a criminal filing out my probation paperwork.

Thanks so much for rescuing our holiday. I'm not crass enough to mention which company let us down but I feel the enterprise I used in finding u drive was worthwhile! The phone service pre booking was excellent too.

Cris r

The team are so friendly and helpful. We've been using this company for years. Highly recommend.

Excellent experience with Ty. It was a very last minute booking and this didn’t cause any problems. Ty was amazing, really friendly and helpful given our last minute needs. Would definitely recommend. Thank you for helping us out.

Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!!
Also want to thank, Steve, Alex and Callum for ALWAYS being welcoming and attentive!
@fancy road. Poole from Eric Kidd

I’ve used u-drive 4-5 times in Poole and Southampton and they’re always super helpful and honest too. I’ve had nothing but service that’s second to none and can 100% recommend to anyone.

Very good service.
Quick to check van and Very good condition. Will be using again.

Charlie was outstanding, thank you so much for your professionalism and support during a difficult journey.

Well priced. Quick pick up process. Easy hassle free return. Vehicle was clean and well prepared. Couldn’t have gone any better really. Recommended!