Sorted out a van for me at short notice after another supplier let me down. All smoothly organised and out of hours return is a bonus. Will definitely use again over others.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... Se mer
Företaget har svarat
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Se mer
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Great service from the Southampton team. Booked a tipper truck online and dropped into the office the day before hire to complete the licence checks and general information. As a result, the pick... Se mer
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Företagsinformation
Om U-Drive | Car, Van, Minibus & Truck Hire
Skrivet av företaget
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Kontaktuppgifter
Fancy Road, BH12 4QH, Poole, Storbritannien
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4,4
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 41 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly and professional service…
Very friendly and professional service from Lauren and Kayleigh, both very chatty and helpful, would recommend to a friend and will definitely use again.
28 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Chris, for your fantastic review! It's great to hear Lauren and Kayleigh made your experience so friendly and professional – we'll be sure to pass along your kind words to them. We're thrilled you'd recommend us and look forward to welcoming you back in the future.
Kind regards,
U-Drive Customer Service
What great friendly service.
I popped in a few weeks beforehand to ask some questions about what I need to do to hire a 7.5t lorry, the staff are very helpful and talked me through the whole process. The staff are very friendly and make the whole experience easy.
Thumbs up from me.
17 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Alison,
Thank you so much for your wonderful review and 5-star rating! We're delighted to hear our team could answer all your questions and make the hiring process smooth and stress-free. Your kind words about our friendly staff mean a lot to us. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
They were very competitive on price…
They were very competitive on price smooth vehicle collection and return very pleasant office staff would highly recommend.
12 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic feedback! We're delighted to hear you found our pricing competitive and the collection and return process smooth. Our team takes pride in providing an excellent experience, and we appreciate your recommendation. Wishing you a wonderful Christmas and a happy New Year!
Kind regards,
U-Drive Customer Service
Great service
14 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your 5-star rating, David! We hope to see you again soon.
Kind regards,
U-Drive Customer Service
Top service, great hire company
Ty was excellent on collection of the vehicle. Chatty, friendly and helpful with all my questions. Exemplary service from U-drive once more!
18 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Nick,
Thank you for the wonderful feedback and 5-star rating! We're so glad to hear that Ty provided excellent service during your vehicle collection. It’s great to know you had such a positive experience with us. We look forward to welcoming you back soon! Wishing you a wonderful Christmas and a Happy New Year!
Kind regards,
U-Drive Customer Service
Hired an economy car from U-Drive…
Hired an economy car from U-Drive Southampton. Jamie was helpful,friendly and efficient. Communication was clear and prompt. Highly recommend and will use again in the future should I need.
11 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Nick! We're delighted to hear about your positive experience with Jamie and the Southampton team. It's great to know the process was clear, friendly, and efficient. We appreciate the recommendation and look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Sonia! We're thrilled to hear you enjoyed our service. We look forward to welcoming you back again soon!
Kind regards,
U-Drive Customer Service
Asked for a long wheelbase high top…
Asked for a long wheelbase high top vehicle, was informed they had one, I must admit I was in a rush, but in the office I said no way that's a long wheelbase its a medium, I was due to clear a property that's why I asked for a long wheelbase, drove 25 miles to collect it, the lady said, that's how they make a long wheelbase now, it's definitely a long wheelbase.! It was absolutely a medium wheelbase not big enough for the job by a long way. When a called to complain, they did not care one jot, and offered me another van which they called a "jumbo" which was again the same medium based van! Apparently udrive call the vans their own up made up category not what they are listed as by the manufacturer! So be careful if you need a large van, you will get a medium. Had hired for 7 days, taking it back the same day! What a waste of time and money! Never again, and by the amount one 1 star reviews wish I had checked first!!
10 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review. We are disappointed that our service did not meet your expectations. We categorise our vehicles based on the manufacturer’s description. The exact length, height and load capacity may differ between vehicle manufacturers. Our teams do attempt to qualify what is to be carried in a vehicle to ensure the person booking, is ordering the correct size van for their need. 93% of our Trustpilot reviews are 4 and 5-Star.
Kind regards,
U-Drive Customer Service
I’ve been using U-drive since 2016 and it’s now corporate! Customer comes last.
I’ve been using u drive for my business since 2016. Over the time everything has slipped to be a ‘head office’ enterprise rather than local branch experience. I’ve had so many occasions that the Bristol depot have missed things but I’ve had a good flowing relationship with the team and their manager. This isn't about them but about the office that manages them. I’ve put up with under inflated tyres, no ad blue in vehicles, engine lights on, broken clutches, dirt vehicles etc but I’ve never complained. As soon as I damage the vehicle above windscreen level they overcharge by £300 for repair which I had quoted by an amazing local business. I understand authorised repairers etc and of course I understand my liability but I’ve never ever seen a van repaired in nearly a decade so I’m paying £700 for a minor dent that doesn’t justify the charge. This is a depreciation charge way beyond the price tag. I’m sorry to say I’d avoid using this company and opt for smaller companies. They have no longer got their customers at the forefront of their business model. It’s now about money and lacking customer service completely governed by head office. Every correspondence with head office is passive aggressive, lacking in addressing the actual issues I’ve had but also is dismissive. AVOID!
1 augusti 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review. We are disappointed that our service did not meet your expectations. Unfortunately, you damaged the rental vehicle while it was on hire to you for which you were responsible. If you cause damage to a vehicle, you will be charged in accordance with the terms and conditions of rental and any excess level that may apply. The charges applied are correct, a full estimate was provided. As a business we use approved repairers, who are able to provide a warranty on the repair.
Kind regards,
U-Drive Customer Service
reliable delivery
4 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your feedback! We're delighted to hear you found our delivery service reliable. We hope to see you again in the future.
Kind regards,
U-Drive Customer Service
Top Service
Great service from ty and couldn’t recommend the team at udrive any more. Vans were clean and tidy and up to date, reasonable price as well
2 december 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Johnathan, for your fantastic review and 5-star rating! We're thrilled to hear that Ty and the team provided great service and that you found our vans clean, modern, and reasonably priced. Your recommendation means a lot to us, and we hope to see you again in the future.
Kind regards,
U-Drive Customer Service
The staff at the Southampton branch was…
The staff at the Southampton branch was very friendly, can’t fault.
26 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Kieran,
Thank you for your kind words! We're delighted to hear you had a great experience with our friendly Southampton team. We’ll be sure to share your feedback with them. Looking forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Great service and efficiency
Great service from the Southampton team. Booked a tipper truck online and dropped into the office the day before hire to complete the licence checks and general information. As a result, the pick up was speedy and efficient.
Vehicle was almost brand new, so everything worked perfectly.
Will definitely be using on a regular basis over the coming year.
19 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Tim, for your fantastic review and 5-star rating! We're thrilled to hear you had a smooth and efficient experience with our Southampton team, and it's great to know the tipper truck met your expectations.
We look forward to assisting you over the coming year—thanks for choosing U-Drive!
Kind regards,
U-Drive Customer Service
Great staff, good prices, nice vehicles
I hired two vans over two weekends. U Drive has super helpful and friendly staff and were a pleasure to rent from. Both vehicles were clean and in great condition. The second hire was a bit of a faff as my details weren’t available from the previous weekend, I had to do all the identification stuff again. Hire rates are reasonable and it’s cheaper to book over the internet than book on the phone. A few days after returning the van I received a ‘vehicle inspection sheet’ detailing red items (potentially charged to me) some items had not been pointed out to me when I collected the van. Although the e mail states ‘ This does not mean that you will be automatically charged…’ there were no follow up emails confirming I’m was not to be charged. I found this potential liability for damage I hadn’t done, with no follow up or closure quite stressful. Apart from that, all good and U Drive are my first choice for vehicle hire in Bristol.
16 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Andy,
Thank you for taking the time to leave us a review! We're delighted you found our team helpful and friendly and that both vans were clean and in great condition. It's fantastic to hear that U-Drive is your first choice for vehicle hire in Bristol – we truly appreciate your loyalty.
We always strive to improve our services, so your feedback is invaluable to us. We look forward to welcoming you back soon!
Kind regards,
U-Drive Customer Service
From start to finish pleasure to deal…
From start to finish pleasure to deal with. they have never let us down and we will use them for all our van requirements in the future.
5 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review and 5-star rating! We're delighted to hear that your experience with us has been consistently positive and that we've earned your trust for all your van needs. It's always a pleasure to assist, and we look forward to continuing to provide reliable service whenever you need us.
Kind regards,
U-Drive Customer Service
Very good rates really good service
Very good rates really good service. If you’re doing over 250 miles, you may have to consider a competitor as they do charge for mileage over 250. The Transit van was in excellent condition and a joy to drive. Staff were friendly and helpful. Also opening Sunday morning at 8:30 was a real bonus. The reason I haven’t given five stars is because of the cost of increased mileage over 250 and also because a report was made where it was unclear as to whether I may have to pay for damage to the vehicle until they checked the vehicle log history for previous damage. I think it would be better if they simply provide a final report rather than in an interim one that may cause concern.
10 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review, Alexander. We're delighted to hear that you found our rates competitive, enjoyed driving the Transit van, and appreciated our early Sunday opening hours. Your feedback is appreciated, and we’ll continue to ensure a smooth and transparent experience for our customers.
Kind regards,
U-Drive Customer Service
Great van hire
Helpful, courteous and efficient customer service. One of the only hire companies open on a Sunday which was really helpful as I could not return the van Monday morning due to work. Good price. Thorough check of dents/scuffs etc before driving off. Would definitely use again.
9 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Stephen! We're glad we could accommodate your schedule and make the process easy with our Sunday hours. It’s great to hear that you appreciated the thorough checks and found our service helpful and efficient. Hope to see you again soon!
Kind regards,
U-Drive Customer Service
moving van rental
They were out of the selected vehicle class, so they called me in advance to ensure I agreed to the upgrade. No issues with the van, pickup and drop off very smooth.
3 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Hi Alexandra,
Thank you for your review. We’re glad we could arrange an upgrade that worked for you, and that the pickup and drop-off were smooth and seamless. We appreciate your flexibility and look forward to seeing you again soon!
Kind regards,
U-Drive Customer Service
Great staff
Great staff, easy access and good explanation of how everything on the van works.
1 november 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Myles! We're glad you found our team helpful and appreciated the thorough walk-through of the van’s features. It’s great to hear that everything went smoothly. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
U-Drive Petheridge Way
U-Drive Petheridge Way, Bristol is my go to for car hire, they’re a friendly bunch and they’re pretty knowledgeable about the Premier League. I highly recommended this service.
19 oktober 2024
Omdöme utan inbjudan
Svar från U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your great review! We're delighted to be your go-to for car hire! Our team will be pleased to hear that their friendliness and Premier League knowledge made your experience even better. We look forward to welcoming you back soon!
Kind regards,
U-Drive Customer Service
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