Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
TULU is a tech-enabled amenity designed to elevate the resident experience. Our self-service smart units offer on-demand access to premium rentals—like Dysons, e-scooters, and gaming consoles—alongside convenience shopping and printing. With no build-out required and full operational management included, TULU helps properties increase engagement, improve retention, and drive NOI.
USA
2,9
5 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They are charges Just to charge ! I spent one-hour in the chat trying to understand and the only answer was,"there's a charge", but they doesn't know how to explain the "system rules" and where we can check before the service.
Great company and good customer service.
Wanted a $1 bag chips from their machine. They force you to download their app, which I am ok with; but then you're forced to subscribe to their service, which I don't get. I'm already paying for whatever I'm buying (or renting) from their machine. Why do I also have to pay extra? To make matters worse, they default to an annual subscription for $60/year. Somehow for $1 bag of chips, I had to pay $61! I don't even live in the building and will never use the machine again; but that didn't seem to matter to their customer service team (they asked me for 'proof' that I didn't live there - crazy). Finally got $50 refunded after way too much back and forth, and with a note extolling me not to ask for this again. Say what?!
Garbage.
The app shows available TULU credit in the wallet and clearly displays it above the payment method, strongly implying that it will be used for the purchase. Despite this, the credit was ignored and the amount was charged directly to my bank account. Only after the transaction did the credit magically become zero.
Whether the credit was technically expired is beside the point: **showing expired credit as available is misleading and unacceptable**. This is a clear lack of transparency and results in a very poor user experience.
Customer support failed to properly read or address the issue and provided generic, dismissive responses.
I will never use this service again and strongly advise others to stay away.
In late 2024, my apartment building replaced their free printer/scanner with a Tulu printer which requires residents to both buy an annual or monthly subscription and pay for every page printed.
FedEx's printers weren't working, so I bought a Tulu membership to use their printer, despite being annoyed that the printer was no longer free.
The Tulu printer would not turn on. I contacted support who responded promptly and kindly. They had me troubleshoot the printer on my own (e.g. did you try turning it on and off?). After a bit, I had enough and asked for a refund since I needed a reliable printer and obviously this wasn't it. They refunded me for the print job, but would not refund the subscription.
I had just bought the subscription a few minutes earlier for the sole purpose of using the printer that day. The fact that the support rep and even their manager would not refund me for a subscription that I couldn't use due to their own error is a poor business practice. I contested the fee through my credit card company and received the money back through their process.
From this experience, I've acquired a deep distain for Tulu. I do not like that Tulu requires you to pay for a subscription and each print job to use their completely average, unreliable printer. I do not like that their support team cannot refund someone who was not able to use their service as advertised. I would be happy to see Tulu removed from my building.
Svar från tulu.io
Hi Michele,
Thanks for sharing your experience. We're sorry the printer didn't work when you needed it most - that's really frustrating.
When you reached out, we refunded your printing charges right away and escalated the technical issue. We also added a $10 credit to your TULU wallet as a gesture of goodwill.
Your subscription was purchased just before the issue occurred. As outlined during sign-up, TULU subscriptions are non-refundable once activated - this helps us keep our membership model sustainable for everyone.
We know this doesn't change your experience, but we're constantly working to improve our service reliability. Your feedback helps us do better.
Want to give us another try? We'd love to offer you a 3-month free membership and reinstate your $10 credit. Just reach out at support@tulu.io or through in-app chat.
Thanks for using TULU!
The TULU Team
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
