I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Se mer
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Se mer
Företaget har svarat
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Se mer
Företaget har svarat
Företagsinformation
- Klädbutik
- också i
- Babyklädesbutik
- Butik för modeaccessoarer
- Damklädesbutik
- Dekoration- och inredningsbutik
- Herrkläder
Skrivet av företaget
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Kontaktuppgifter
Fieldhouse Lane, SL7 1LS, Marlow, Storbritannien
- help@truly.co.uk
- www.truly.co.uk
4,2
Bra
251 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely jumper which came very quickly…
Lovely jumper which came very quickly and was beautifully wrapped. I have nt worn it yet but it is true to colour and size.
3 februari 2023
Svar från Truly
Good morning Janine,
Thanks you for this lovely review!
Were so glad that you are enjoing your cashmere jumper, perfect colour for Spring.
Take care
Truly x
Svar från Truly
Good morning Linda,
Thanks for taking the time to write us this review, we really appreciate it and so glad you get a great experience shopping with us.
Thanks
Truly x
Liked it so much I’m tempted to buy another
Fast dispatch, great quality item and excellent communication.
4 januari 2023
Svar från Truly
Good afternoon Julie,
Thanks so much for taking the time to leave us this great review and so glad that you had a good experience shopping with us.
Thanks
Truly
Lovely trousers and jacket
Lovely trousers and jacket, well made, beautiful tailoring and great fit. Would recommend
2 januari 2023
Svar från Truly
Good afternoon Susan,
Thank you for taking the time to leave us this review and so glad that you are loving your purchase.
Thanks again
Truly
Svar från Truly
Good afternoon,
Thanks for taking the time to leave us this review.
We are so glad that you're loving your coupes.
Thanks again
Truly
Was was told I would get 25% off my…
Was was told I would get 25% off my first order if I signed up for their newsletter but was only given a 10% off code. I queried this but got no response.
11 november 2022
Omdöme utan inbjudan
Svar från Truly
Good afternoon Maggi,
Thanks for taking the time to leave us a review and we are so glad that you had a great experience shopping with Truly.
Thanks again
Ashleigh
Beautiful jumper
Beautiful jumper. Perfect colour and fit and arrived earlier than expected
3 november 2022
Svar från Truly
Good afternoon,
Thanks so much for taking the time to leave us this great review.
We are so glad that you are loving your cashmere jumper.
Thanks again
Truly
Good champagne glasses
Good champagne glasses, with reasonably quick delivery.
The rest of this text is because trust pilot irritatingly makes me type more characters
6 november 2022
Svar från Truly
Good afternoon Robin,
Thanks for taking the time to leave us a review and glad that you're coupes arrived safe and soundly.
Thanks again
Truly
First order I have made from Truly and…
First order I have made from Truly and it won't be the last...
I bought a cashmere jumper beautiful quality will definitely purchase more cashmere from here...
Easy website excellent delivery time...
28 oktober 2022
Svar från Truly
Good morning Maria,
Thanks so much for the 5* review!
So glad that you had a great experience with us and are loving your jumper.
Thanks again
Truly
Svar från Truly
Good afternoon,
Thanks for the fab review and we are so glad your loving your jumper :)
Thanks again
Truly
Svar från Truly
Hi Suzanne,
Thanks for taking the time to leave us this review.
So glad you had a great experience shopping with us.
Truly
Excellent quality
Loved the item - Pram suit 3-6 months. Quality, fit and customer service all excellent. Very pleased.
2 oktober 2022
I did not like the product as much as I…
I did not like the product as much as I thought I would from looking at the website. Their condidition was good thanks to splendid packing and the goods arrived quickly
7 september 2022
Due to “a glitch” my order was…
Due to “a glitch” my order was cancelled and the lovely cashmere jumper was no longer available- after my payment was taken. Although I did get it refunded I would have preferred the jumper - disappointed
28 augusti 2022
Svar från Truly
Hi Sally,
We are so sorry about this and are working hard to make sure this doesn't happen to orders in the future.
Thanks for taking the time to write us this review.
Sadly the belt was missing from the…
Sadly the belt was missing from the dress. I had to return it, but 'Truly' have responded to apologise and this was very welcome.
22 augusti 2022
Svar från Truly
Hi there,
Thanks for taking the time to leave us this review and we're sorry that on this occasion we did not meet your expectations.
Kind Regards
Truly
Prompt delivery
21 augusti 2022
Svar från Truly
Hi Rita,
Thanks for taking the time to leave us this great review, we are so glad that you've had a great experience when shopping with us.
Thanks again
Truly
Very good experience ordering from you
Very good experience ordering from you, my order came before the date I was given so that was nice, one small downside that was you went way over the top with the packaging, but as I say 1st class service
18 augusti 2022
Svar från Truly
Good morning Richard,
Thanks so much for taking the time to leave us this great review, so glad that you've had a good shopping experience with us and thanks brining the packaging to our attention.
Thanks again
Truly
Good size ideal for lots of coffee !!
14 augusti 2022
Unfriendly & unhelpful customer service
I'm not ready to review the garment yet, as you never know with cashmere. How will it wash? Will it bobble? But no, the poor rating is because of bad customer service. They offered a 10% discount on first purchase if you signed up to their newsletter, so I did. No email came through with a code, so I thought it must happen automatically at checkout, but no, it charged me the whole £140. I emailed to complain, and they said the email must have gone to junk - which it hadn't. They then offered me a code to use next time, but how do I know there will be a next time? That will depend on the quality and fit of the goods. So I asked for a refund instead of £14. They refused. I am not happy, it's poor customer service, they didn't give me what I expected and they don't seem to care.
1st March - I followed up on the offer they made below, and now they are claiming I never joined the mailing list. DO NOT TRUST THIS COMPANY.
11 februari 2022
Omdöme utan inbjudan
Svar från Truly
Good afternoon Felicity,
Firstly thank you for taking the time to provide us with this feedback and we're very sorry that you have had such a bad experience with Truly.
Unfortunetly it looks like there was an issue with you signing up but we would very much like to opportunity to rectify this issue, please get in contact with our customer service team so we can sort this.
Kind regards
Truly
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