I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Se mer
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Se mer
Företaget har svarat
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Se mer
Företaget har svarat
Företagsinformation
- Klädbutik
- också i
- Babyklädesbutik
- Butik för modeaccessoarer
- Damklädesbutik
- Dekoration- och inredningsbutik
- Herrkläder
Skrivet av företaget
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Kontaktuppgifter
Fieldhouse Lane, SL7 1LS, Marlow, Storbritannien
- help@truly.co.uk
- www.truly.co.uk
4,2
Bra
251 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery
Fast delivery, kept informed at each step, good all round service
10 september 2025
Omdöme utan inbjudan
Order came quickly
Order came quickly. Part of order was missing but Truly customer service were on it straight away so can’t take any stars away for that
27 augusti 2025
Ordered wrong size
Ordered wrong size. Returned next day (confirmed by Royal Mail). Been chasing customer services for either a refund or exchange for 4 weeks now. Wife is upset because it was an anniversary present. What a shame. Sadly I can’t recommend this store.
2 juli 2025
Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
25 juni 2025
Svar från Truly
Hi Elena, thank you so much for the positive review! We are so glad that you love your purchase.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
9 mars 2025
A truly outstanding experience.
How have I only just discovered ‘Truly’. This is, without doubt one of the most satisfying businesses I have ever had the pleasure of purchasing from.
The buying process was straight forward, the quality of product is excellent and product packaging/delivery has been second to none.
A truly outstanding experience.
6 februari 2025
Omdöme utan inbjudan
Svar från Truly
Hi there,
Thank you so much for your 5 star review, we are so pleased to hear you are happy with your purchase and the service provided.
We hope to see you shop with us again soon!
Best wishes,
the Truly Team.
Svar från Truly
Hi Linda,
Thank you for your five-star review! We are so glad to hear you are happy with the quality and design of our bedding.
We hope to see you shop with us again in the future!
Best Wishes,
Truly team😊
I love this company
I love this company. The quality of their goods is outstanding, and for great prices. Service is good too. What's not to like?
28 december 2024
Svar från Truly
Hi Catherine,
Thank you so much for your 5-star review and your positive feedback, we really appreciate it!
We hope to see you shop with us again soon.
Best Wishes,
Truly team
Svar från Truly
Hi Maria,
Thank you so much for your kind review. We hope that you are loving the snowsuit!
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly
Satisfied customer was very hapsstidfpy to find my item as I…
I was very happy to find my item as I had been looking for a large one and I was more than happy with the packaging as my item was easily broken,it arrived on time and I would recommend this company whole heartedly and would use them again.
25 november 2024
Svar från Truly
Hi Rita,
Thank you so much for leaving a five-star review! We really appreciate your positive feedback and are so glad you are happy with your Fairy Light Dome. We hope to see you shop with us again soon😊
Best Wishes,
Truly
Great Customer Service.
Really blown away by the customer service. They assisted me with an issue that I’ve had with pillows that I’ve had for some months there was little question and my issue was resolved very quickly. I would purchase from truly again.
12 november 2024
Omdöme utan inbjudan
Svar från Truly
Hi Chloe,
Thank you for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with your experience and that the issue was resolved for you quickly by our customer service team.
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly
Item looks beautiful however glass dome…
Item looks beautiful however glass dome is unsafe and does not fit well on the base I got it as I thought it was like the one my son broke but it was as the dome did not screw on to the base and was un level I would have sent it back back all packaging was put in the bin I would not recommend this glass cloche bell dome .
3 november 2024
Svar från Truly
Dear Wendy,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and will be sure to pass this on to the relevant team.
We would like to note that this item is designed as a delicate piece of décor with a removable glass top, allowing the lights to be re-arranged if desired. We understand this may differ from other similar items you’ve encountered.
Thank you again for your review. Please feel free to reach out if you have any further questions or need assistance.
Best wishes,
Truly
Prompt deliver and beautifully packaged
27 oktober 2024
Svar från Truly
Hi Myles,
Thank you for your 5-star review, we really appreciate it! We are so glad you are happy with our service and we hope to see you shop with us again soon😊
Best wishes,
Truly
Super nail growing experience
I have been drinking Natural Glow Hydration for 2 months, I got the free introductory packet and a few more afterwards. I noticed of late that my nails are growing much better. At the begining I thought because I was on holiday and not gardening, but I am back for the last month and they keep growing. GREAT
30 oktober 2024
Omdöme utan inbjudan
Badly creased
I have bought two silk items from you before this cami and shorts set. This was a birthday present. When it was opened on her birthday a couple of days after receipt of the item it was so badly creased I was embarassed to have bought it. It wasn't simply a line or two, it looked like it had been crumpled up long before before being packaged. Unfortunately the tag was taken off and I understand why items like this cannot be returned. I will think twice before buying items like this from Truly again.
5 oktober 2024
Svar från Truly
Hi Simon,
We are really sorry that your experience with Truly did not meet yours or our expectations, and wish to take this opportunity to apologise again for the inconvenience caused.
I believe our customer service team have now reached out to you via email to discuss this further and come to a resolution for you.
Apologies again & we look forward to hearing back from you via email😊
Best wishes,
Truly team
Lovely quality product
Lovely quality product. Needed it in a hurry so paid extra for next day delivery and absolutely no issues. Arrived as promised next day. Will happily shop with Truly again.
25 september 2024
Svar från Truly
Hi Pete,
Thank you for your 5-star review, we really appreciate it! We are so glad you are happy with our service and we hope to see you shop with us again soon😊
Best wishes,
Truly
Svar från Truly
Hi Barbara,
Thanks so much for leaving us this five star review, we really appreciate your feedback and are so glad you were pleased with your item. We look forward to you shopping with us again.
Best Wishes,
Truly
Truly Gorgeous silk slip
Gorgeous slip, stunning and extremely good quality. Service fantastic too x
28 juni 2024
Svar från Truly
Hi Fiona,
Thank you so much for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with the quality of your Silk Slip Dress.
We hope to see you shopping with us again soon😊
Best wishes,
Truly x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.