Troutflies UK Omdömen 

Their quality control is sadly lacking as is understanding the benefit of keeping customers happy to gain repeat business. The MASSIVE variation in the material used to tie flies is substantial and rather than just replacing 6 defective flies in an order of over 80 flies, 'Becky' (support) made hard work of it, even insisting the flies would still float without much technical knowledge

Becky even tried to put the poor quality control down to a variance between tiers. No, it wasn't, it was a variance in the material selected, nothing to do with the tier much at all, but a lot to do with poor quality control.

What they should have done, having reviewed the photo's, is simply sent another few flies out, but nooo, they refunded for the faulty flies after arguing the point with them over many emails, but the refund doesn't even cover the cost of postage to buy the faulty flies!

Very much a case of snatching failure from the jaws of success.

There are easier more professional companies to deal with, but I don't think they understand this.

Post reply edit:

Yes Becky, you did refund for the flies, but when someone purchases a fly pack of 24 flies (8 black, 8 olive, 8 emerger) and 6 of the 8 olives are tied incorrectly, what you should do is send out 6 replacements, not try to foist your idea of a good tied fly on the customer. Your refund was inadequate and not what I needed. I only have two functional Olive flies, the other 6 'that you allowed me to keep' are useless. To replace these will cost more in postage than the flies themselves, which is exactly what you effectively tried to avoid. Despite your reply to the contrary, the flies are not up to standard, and the foam top hats are insufficient to keep them afloat with a line attached. Clearly, you are a long way off understanding customer satisfaction or how to retain customers. For the sake of replacing the flies you've lost a new client in an instant. Was digging your heels in worth it?

Was given the much touted intermediate fly line from Trout Flies. When on the bank s few days later, it was more of a floater than a sinker. Sent off an email and Becky responded with the same day. Was advised to return the line and hey presto, new line just arrived in my letter box. The emails have been supported and Becky has been understanding and helpful. Very impressed. A VERY happy customer, who will continue to use Trout Flies for all my fishing needs. Thanks Becky, 5 stars for you!!!

I’ve dealt with trout flies for a while now I can’t use the website for some while now but there was a deal on Boxing Day for a wychwood intermediate line but could not get in touch by phone so I rang at first opening day and told it’s gone to full price again I felt member of staff laughing at me whilst she was telling me I’m on a monthly order with troutflies for flies and feel I have spent a lot of money with you was going to renew my monthly with you but I’m afraid after todays experience you have lost a very loyal costumer
Mr A Horrobin

I use Troutflies UK for all my needs. The service is first class, the delivery time are fast and the quality is A1.

I would recommend Troutflies UK. There is fair more than trout flies on this site worth the time to look at the web site.