TravelODesk Omdömen 

I've made a booking via booking.com. Unfortunately, due to booking.com unclear cancelation policy, I've got into the problem. TravelODesk got my money but due to cancelation status they didn't want to return my money, they have received and also refused to pick me up. So they've received the money (1400 rupees, Uber drive cost 500), refused to refund and refused to do the job they've been paid for. All they did is suggested booking one more car. It's so miserable that they want 3000 rupees for 500 rupees Uber drive. Highly don't recommend using their services, coz once you pay they don't care about you

I didn’t book a taxi with this company, However they are a partner for booking.com through whom I booked a taxi last week.

I was travelling to India and to have a hassle free travel decided to book a taxi through booking.com.

However my travel itinerary turned out to be a bit complicated and I decided to cancel my booking and instead booked with a local taxi company. Booking.com offered a free cancellation and I got a confirmatory email to say that it has been cancelled.

The day I landed in India I got a Whatsapp message to say that a taxi has been assigned which I presumed to be from the company I booked with. There was no name or details of the sender. I then received a similar second message again with no sender details.

The next day I got a message to say that my taxi has arrived. The car seemed different from the one which i was messaged about. The driver spoke little English and I asked him if he was from the company I had booked with and he said yes. I asked him about the itinerary and he seemed a bit unsure. He then said that he would usually get instructions along the way. I asked him for a second time if he was from the company I had booked with and he said yes but he worked for another company. This seemed a bit strange and I didn’t quite know what to do.

After we travelled about 6km I got a call to say that there was a taxi waiting for me at the hotel. This turned out to be the taxi I had booked and the one I was travelling with was the one which I had cancelled.

I called Travelodesk agent who was quick to accuse me for getting into the taxi without checking the registration number with the company. When I told him that the driver confirmed the name of the company he said that I need not pay and they will cut it from the driver’s salary.

This seemed wrong as the driver was given instructions to pick me up, He was guilty of not speaking good English and hence maybe said yes to my questions. He wasn’t the one who created the confusion in the first place. It was the person at travelodesk who should have communicated the cancellation to the driver.

The driver told me that he was told to collect 6000 rupees. I felt for the driver and paid it as I didn’t want him to lose money from his salary. In the grand scheme of my expenses it didn’t matter as much, However the tenor of the conversation of the agent and his attitude made me angry and I made a formal complaint through booking.com.

The response from the company was even more shocking.

It said that despite the cancellation I had called the driver directly, travelled half the distance and paid the driver against their advice.

It beats the common sense of anyone who reads this response. How would I get the driver’s number unless it is sent to me? Why would I a call a driver when I have cancelled the booking? How could I travel half the journey in 6km when the journey distance is 135km. The only half truth in the response is that he said if I didn’t pay they would cut it from the driver’s salary.

This maybe a decent company for all purposes and may just have one employee who is trying to cover up his mistake by making false accusations.

The honourable thing to do when you make a mistake like this is to admit, apologise and deescalate a situation. If he had done that I wouldn’t have minded giving the 6000 rupees towards the driver’s efforts.

Our journey was very pleasant. The driver was super professional and helpful, we felt safe traveling with him :)
I recommend.

We booked 2 separate journeys with Travelodesk, the first we booked through Booking.com and it was they who passed the request to Travelodesk. Their driver was helpful, friendly and punctual. We were so impressed that we used them again booking directly with them. Their responses were always clear prompt and helpful. Their services are efficient and well priced.

We would happily use Travelodesk again and would be pleased to recommend them.

Services are fantabulous. These people will never disappoint you.

Special thanks to Tisha Tyagi. Who is really helpfull in your smooth travel.

I am writing reviews after using the services of this company like 5-6 times in a year.

I had a good experience with Travel O desk. Its a good option with decent rates compared to other vendors.The cab was well maintained, neat and clean. I would definitely recommend it.

Very Professional an money saving.
they tell me the exact amount which would be charge for delhi to jaipur ride not like uber and ola.

Even when the road was closed driver found an alternative route to help me reach me my destination, very polite , and the driver made sure that I reach my destination on time , would recommend everyone to take this cab service . Tha KS to travel desk for helping me out in COVID situation. People go for this service, it's a money saver and helping people to reach their destination.
Thanks Travel desk

Excellent Service Thanks to Sushil Sir....

Very comfortable ride driver was very polite with good behaviour taxi service was on time one should select such service in eastern UP.

Hired a innova again, this time to travel to Mumbai in Nov 2020. I was well pleased with the condition of the vehicle which was sanitized and clean given the current circumstances. Also, the driver Dilip maintained self sanitization when ever he came in contact with others at the toll posts. It was indeed a comfortable travel experience and I will recommend Travelodesk and their services attesting them for their time management, vehicle condition and their well groomed drivers.

Very Efficient and On Time Service, one would definitely seek again..

Very helpful staff and they deliver what they say. I booked for a day outstation cab and the Cab was good and clean. Driver also was very understanding. So kudos to you guys. Great job.

I booked from Pune to Mumbai Airport during covid-19. Hygiene cab .The drive was on time, a smooth ride Totally satisfied with the service.

Thankyou soo much for your superb service

Booking process was handled in quick time considering the formalities and documentation required for traveling inter-city in the COVID situation.

Rates were Reasonable and all requirements were well communicated by the customer support agent(Tisha); before, during and after the journey.

Excellent service provided by driver and also the guy (shaqib Mirza) have a very good management and provided a very good journey from kolkata to bhagalpur.
The car was proper sanitized and proper at time.
Even though changing with date within a day before they managed very well.
Really appreciate your work (Gurpreet singh and Shaqib Mirza)

booking was very lenient. cab arrive also at exact time with the proper sanitized seat and the driver was cover with mask. very happy with the cab service.

Thanks tisha for providing good cab service,nice and convenient service,on time and good cab facility.

Thanks Tisha for supporting and helping us during Covid - 19. Our family would be always obliged to you.