Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Travelex call waiting system needs improvement. I tried reaching them on a routine matter today. System advised 20 minutes wait. Did not give option to leave a call back number. Instead at 30 second i... Se mer

Betygsatt 4 av 5 stjärnor

Could not understand the foriegn guy with the accent who disconnected phone connection after I had to ask him repeatedly what he was saying and was going to ask him to speak slower and louder but he... Se mer

Betygsatt 1 av 5 stjärnor

Ridiculous “service”. Money card reload approved and in about three minutes email received saying reload “unsuccessful” - no reason given. Attempts to find problem useless. Had to repeat all of securi... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

CDG airport Travelex ATM Empty, debited my card. Went to travelex desk with two police. Lady gave me a number to call, and told me it would be refunded in 24 hours. Well the number I rang 14 times wa... Se mer

Företaget har svarat

Företagsinformation


Kontaktuppgifter

2,4

Dålig

TrustScore 2.5 av 5

12 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Our purpose is to help people and…

Our purpose is to help people and businesses help each other. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. We believe in the power of reviews and allow everyone to play their part in building our trusted community.

7 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Travelex call waiting system needs…

Travelex call waiting system needs improvement. I tried reaching them on a routine matter today. System advised 20 minutes wait. Did not give option to leave a call back number. Instead at 30 second intervals a message that a rep would be with me momentarily was repeated. After waiting 33 minutes I hung up.

22 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Travelex Retaining Personal Currency Transaction

On 08 June 2023 I converted UK Pound Sterling to 290 U.S. dollars and was only offered the Travelex Money Debit Card. I accepted this offer with the assurance that once I returned to the U.S. that day I would be able to obtain my funds in U.S. dollars, which my Travelex receipt reflected. Upon return to the U.S. I have been unable to access my funds after two attempts at my financial institution. I sent an email to Travelex on 8 June 2023 requesting they provide me funds through through traditional methods and they have failed to respond.

8 juni 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

As a result of purchase

As a result of purchase, I was exspecting large bill notes more than two hundred dollars notes.
Easier to work with while vacationing.
Especially, since it was not purchase in Mexico.
This certainly is an incentive to anyone wanting to visit Mexico.
Also, a good selling point and public relations to Americans. More purchasing power.

16 juni 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Travelex US (ins.) and Air Tkt (flight booking)

Although the representative I was talking to over the phone was nice. The results were terrible. Seems that Air Tkt and Travelex US are owned by the same. March 2020 booked a flight from HOU to ACV (Californ.) for travel in April 2020. Paid $330 R/T and $15 for ins. Receive an e-mail from Air Tkt, COVID unable to fly will have credited $$$ for future travel. NOT tried to book for April 2021 and they want to charge $188 on top of the $330 (credit). The Airline direct website is only $340 R/T. Called Travelex, They could not HELP. I have to be in a car wreak on my travel date last year for coverage. the whole set up is a scam. STAY AWAY

6 mars 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible service

I deposit montly for my daughter who lives in germany and this company travelex decided to cancel all deposits from Canada and USA, so I rate this service with the lowest experience possible

16 september 2020
Omdöme utan inbjudan
Logotyp för Travelex US

Svar från Travelex US

Hi Billy,

Thank you for your feedback.

Due to the difficulties posed by Covid-19 and its devastating impact on the travel industry at large, it is with regret that our operations in the US and Canada have ceased to trade.

As of August 10, 2020, we are no longer providing currency or other services in the US and Canadian markets. We will look to minimize disruption to our customers to the extent that we can.

We apologize for any inconvenience caused by this.

Kind regards,
Online Support Team.

Betygsatt 5 av 5 stjärnor

My 18 year old granddaughter tried to…

My 18 year old granddaughter tried to order a Travelex card. The first time, It didn't go through, although funds in her bank account were placed on hold pending the transaction. Once the funds were back in her account, tried again, including a phone call to Travelex. The request still didn't go through even with Travelex on the phone, guiding the process. They didn't know why the transaction couldn't go through. I ordered Canadian funds without any problem, and they were delivered by FedEX as promised.

9 augusti 2020
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer