Trade Me Omdömen 529

Using ping as a buyer on my side was a new experience I didn’t know that after u pay then there is a whole process to verify payment with a bot, got thru this thought was all good until the seller poor elderly person doesn’t know that he needs to verify his bank account for ping to deposit funds in his account and is very confused I have asked bot to get human to help seller. 1 to 2 days for human to sort purchase so even though u pay for goods expect quite a wait before u can collect ur item. Overall trade me site is poor and wouldn’t bother buying from them again such a shame as it use to be great

Not surprisingly, TradeMe is hiding behind a 3rd rate chatbot with a hideous name (Tautoko?) and even less chance of actually getting anything constructive, let alone, actually done to fix issues. Two requests for a call back, and met with an inane "a representative will be in contact in 1-2 days." Fat chance :/

Just a whole lot of foreign companys claiming to be in New Zealand then drop ship once you purchase. Trade me doesnt care at all. Greedy money grabbing Trade me just helping lying over seas companys

Non existent customer service. Braindead chatbot. No one will even adhere to their own code of conduct of policy.

Very Poor site - if a 'buyer' does not complete a purchase for an item they have won there is no recourse for the seller, and all TM say is to relist - how is that sensible or fair? It is rife with scams and no better that Facebook marketplace.
Rather just leave stuff at the gate for people to take rather than go through the hassle for no result.

My trademe / ping account was hacked which has caused a lot of grief. I have tried working with their fraud department to get my account reinstated. They have been gaslighting me as well as leading me on by asking for information I then provided but then ignoring me after I provided it. I have requested a phone call to figure out how to understand and address their concerns. I've been ghosted.

I’m rating three because there needs to be a customer service phone number. Finding the email address is hard.
Buying has had a few downs. Gold and silver dishonesty with fake rubbish then the sellers won’t give me my money back. Then they blacklist me. Also, there’s been 2 steammops that turned up incomplete or broken. The sellers said on dispatch all fine.
However, I’ve sold a lot of items and walnuts to top people. I also listed a ‘house to rent’ through TradeMe. I could see the applicant’s trading ratings, so some people I wouldn’t bother with.

I looked up the price of some hedge plants at Kaipara Coast Plant Centre on TradeMe. When I went out to buy 2 plants I was charged $10 more than the TradeMe price. When I contacted them I was told that price was for another batch. Yeah, right! Be careful with their pricing. Service was good, but......

Outrages dumb website with incompetant IT who like to hide themselves behind a wall of not be able to contact them. Time for the Commerce Commission to have a look at the monopoly they have in the market and start breaking this useless outfit up

I have been a seller on the platform for years and have endured the near 10% fees for longer than I care to remember. When they announced massive changes to fees recently, this sounded like a good thing at face value. No more success fees! However this is just the part they want you to focus on.

As both a buyer and a seller here are the various drawbacks.

1. Sellers who don't use automated listing software have to manually relist every auction one by one. Also having to manually enter the shipping rates for every listing. Quick relist does not work so this is extremely frustrating and not worth my time.

2. The ability to add a combined shipping option has been removed completely. Now buyers have to pay the full shipping charge for every item they buy from the same seller. And Trade Me collect the Ping fees off ever cent of that. You can only do one refund via ping so doing a partial refund removes your ability to do a full one later if things go wrong, leaving sellers out of pocket the fees.

3. The new "service fee" for buyers makes it unclear how much you will really be paying for an item. This practice is extremely misleading, like a seller quoting a price and only disclosing at the last minute that the price excludes GST.

4. Customer service is abhorrent. The chatbot doesn't work on mobile apps and when you email them they don't listen at all. They just ignore everything you say and gaslight you Into thinking you're crazy like an abusive partner would. I'd rather the NO customer service of Facebook Marketplace than the painful experience of dealing with the arrogant, anti-consumer Trade Me.

5. Buyers can no longer pay via the most common and most preferred option, bank transfer. This is also the safest option, contrary to what Trade Me says. You can't commit fraud by getting ahold of someone's bank account number - like you can with credit cards. If a seller sends the goods then the payment is reversed, seller is left out of pocket.

There will probably be more issues that arise over time but the reality is, even those who endured the high fees are currently being sent off to other platforms. Trade Me simply cannot be trusted.

Trying to list on Trademe is time consuming & frustrating. Now with ping only option freight is a problem. There answer is to do another listing for freight once known! If it’s frustrating listing first item why would I want to do it again for freight!!? Stick to bank transfers until you can do it properly.

I hope they fold soon! Absolute disastrous online service. Worst of the worst. No phone support! A platform for murky online shops with no contacts. They don't care about you. They don't give a flying toss.

Literally as soon as they opened up to the world - namely China, Hong Kong, USA, Uk, Australia - my sales of second hand goods took a dive. Why would someone buy my (quality) used goods for say $20 when they could get it brand new (not quality) for less than that. TradeMe is nothing more than a money-hungry middleman. If you choose location NZ only it makes no difference - all those other countries do drop ship from mostly Auckland it seems, and are actually all from overseas anyway. TradeMe - you suck, you are a greedy business, which unfortunately because there is no competition to take you down, we have to use your platform to sell our NZ goods - shame on you! If I could give you ZERO stars, I would.

SITE REFUSES TO ALLOW INTERNATIONAL REGISTRY OF LEGIT LAW-ABIDING BUYERS WHO ONLY PLAN TO BUY THEIR ITEMS AND HAVE THEM SHIPPED INTERNATIONALLY!

SITE REFUSES TO ADD A WANT IT NOW FEATURE OF THEIR OWN SUCH AS THE FORMER EBAY SITE'S ONE

Why has the website become so complicated such as adding an unnecessary step to delete a listing from your watch list. You have no idea how frustrating and slow this website has become! Whoever is doing web design and support is making it very clunky to use.

shocking platform to use, so out of touch in all that they do. They get all decisions wrong and fix 12-18 months later. Disable your acc for stupidity. Shocking platform. Customer service is non existant and when they do respond, they have a chip on their shoulder, there is no common sense with this platform. I hate it.

Won’t use trade me any more charging service fees to the buying and seller is a scam. They will lose customers

Terrible, trade me had done everything it can to screw over sellers, they’ve gotten rid of the success fee system and forced ping as payment now, this sounds great if you’re buyer, however if you’re seller this opens up a world to problems for people trying to mess with you.
I’ve gotten my first nightmare of a l customer that’s teeing off because their parcel was one day later than expected, received numerous condensing and abusive/ passive aggressive emails which own shown to trade me, and they turn around and say “it doesn’t seem that they meant to be offensive” when I’ve reviewed this with other trades / people personally known.
The amount of admin, abuse and risk you have to take on board to use this far outweighs the reward of using it.

It’s too risky to use this platform now, and Brannon for customer service sucks, can’t even do his job right.

We sold a phone on trade me that was clearly going at the time even posted photos of it going got sold to a guy who clearly deals in electronic goods and now our phones not going thanks to him and trade me has refund his money whipped it out of our account. Don't sell electronics on trade me as even if they are going trade me will give the buyer back there money and then you have no goods to onsell and now they aren't working.

Very disappointing experience. I accidentally placed a bid and contacted the seller immediately to explain and resolve the situation politely. The seller initially ignored my emails and later responded in a rude and unhelpful manner. Although Trade Me cancelled the auction and refunded the success fee, I did not feel supported during the process. Despite the matter being resolved, the seller still left negative feedback. Overall, a frustrating experience with Trade Me and a lack of support for buyers.

It was also very difficult to get hold of Trade Me to discuss this issue. The lack of timely and accessible support only made the situation more frustrating and disappointing.

It is very disappointing that both the seller and Trade Me have handled this matter so poorly. I expected much better support and accountability from this platform.

This experience has seriously affected my trust in Trade Me. At this point, I do not trust Trade Me and I am not looking forward to conducting any further trades on your platform.