The Trade Centre UK - Rotherham Omdömen 

Sales side was fine and all seemed to go smoothly on the day, a few pressure sales tactics (would not allow us to pay a deposit to hold the car we chose and collect it 2 days later after sorting insurance & tax etc, said it was now or risk losing it) but aftersales was awful. Can't make direct contact with aftersales, has to go through concierge service. Wait ages for a call back then several weeks wait for an appointment. No courtesy car available for 3 weeks while mine was off road, only when I asked to reject vehicle for a refund I was given a courtesy car but then waited a further 6 weeks for mine to have an engine replacement. Had my car back for 4 weeks before it failed again, this time both gear box and clutch need replacing. Again requested to reject the car for a refund and still not sorted. Trade Centre have had my car back there broken down for longer than I have had it working since purchase early in March. Now realising just how many others are in the same boat as me trying to reject vehicles not fit for purpose and left without a working car or refund, appalling service from aftersales.

Would definitely recommend using The Trade Centre. The whole team was very helpful, but a special thanks to Sam for being amazing and making the process so much easier.

Other than Ethan, who came across as very rude. He wasn't very helpful, and didn't even apologise for the delay in receiving the vehicle.

Bought a car here, ethan was very polite and helpful throughout filling in all our paperwork. Would highly recommend anyone to come here for a car sale

Fantastic experience smooth transaction

Absolutely fantastic customer service from Isaac, so helpful and friendly made our experience such a pleasure, thank you very much

Billy (Sales) was very helpful and attentive. No pushy sales. This is the 3rd car I've had from Trade Centre. Oshan (new to the company) processed my paperwork. Both Billy and Oshan were very friendly and pleasant. The Manager was also lovely, as was Jake. All in all, I am delighted to have been able to part exchange my vehicle and sort out the paperwork with no glitches during the intense heatwave! Thank you Trade Centre!!! xx

Now, all we need is for England to win tonight.
COME ON ENGLAND! You really CAN do this xxx

Everyone was very helpful in helping me find what I needed

All the staff that have dealt with me today have been a credit to Trade Centre. 2 thst particularly stand out are, Olar and Isaac were both very knowledgeable and professional. I would certainly recommend Trade Centre.

We went to their 'flash sale' yesterday. We'd visited during the week to view the car we wanted. The salesman told us we needed to know exactly where it was, because we would need to be able to get to it immediately, due to the expected massive crowds, and to get there very early.
We arrived at 5am, having left home at 3;45 to get there, and we were 2nd in the queue. In the next 4 hours, another 9 people arrived but the atmosphere was great, and everyone agreed which car they were going for, with the exception of one guy, who arrived 3 hours after us. He said he wanted the same car as us but we were confident because we knew exactly where our car was and were ahead of him in the queue. My husband had been into the showroom at 7:30 am to use the toilet and 'our' car was still in place, so when the doors were opened at 9am, he ran straight to where the car should have been, it wasn't there!
By the time we found it, the other guy was standing smugly beside it. We approached the desk to ask what on earth had happened to be told 'oh, we had to move some around this morning " I said "what, in the last hour!". It seemed that only our car had been moved and given that our 'competitor' seemed to have gone straight to it, I can't help but think that there was some underhand dealing taking place.
Having spoken to everyone else, we were the only ones not to have got the car they wanted and we were left feeling stunned, bitterly disappointed and somehow cheated.
I now have absolutely no faith in this company and certainly would not consider buying a car from them.

The cars and the prices that they advertise are never there and then they Always try to palm you off with a car thats older done more miles and alot more expensive

Received an ad car today by Lauren thank you so much trade centre

I drove two hours on Sunday to the Rotherham branch expecting cars 4995 hot there and was none a waste of time and when I asked they said couldn't help me the team are rude and not interested

Do NOT buy from this place.

Sold a faulty car that had a faulty airbag, faulty clutch and faulty cooling system that left me broken down on a dual carriage way within 48 hours of driving away. No call back on the day and left me driving around with it before deciding it wasn’t safe to drive 48 hours later. Took them 3 attempts to fix the clutch.

Be careful of the sales team - they lie on documentation and to your face. Offer no courtesy cars after 5pm and instead told me a random salesman would take me home!! With a courtesy car they couldn’t tell me if it was petrol or diesel. Very, very unprofessional place who care more about sales than people’s safety!! Met SO many people in Aftersales who wanted to reject cars because of so many faults!! AVOID.

If I could give 0 starts I would absolute abomination of a company and honestly wouldn’t recommended this to my worse enemy never mind anyone else sold me a car which has engine replaced within just a few months of owning the vehicle and now I want to reject the car constant refusal of fixing the car or providing courtesy car as the fault make this a danger to drive and when mentioned that my son needs to be in the car they didn’t care less don’t buy a car from this company unless you want headaches, bad customer service and pure lies from them

My name is Leon I bought a Peugeot 208 yl67 klz

Do not use this company!

They sold us a car that was of unsatisfactory quality. The car ran out of petrol on the way to the petrol station and then went into limp mode. They recovered the car in their own time and left a 73 year old lady without a car for 8 weeks, no courtesy car was offered as they advised they didn’t do courtesy cars. Emails to the complaints centre go unanswered, they refuse your right to reject the vehicle, picking and choosing which bits of the consumer rights act 2015 they adhere to. Despite repeated asks for timescales, full breakdown of works nothing was forthcoming, and kept refusing the right to reject. Even after knowing they were leaving a 73 year old lady who struggles to walk and breath and a carer for a disabled adult without without any form of transport, effectively making her housebound, they still didn’t repair the car for over 94 days.
Shocking treatment!
They also refuse to negotiate or enter into negotiation as they are not part of any ADR schemes and refuse to provide a name of a mediation company (as per the law) stating that they handle complaints in house, but then refuse to escalate internally to someone more senior

When we looked around the car we noticed a couple of small faults which they were only too happy to correct before we collected the car. This was done to a very high standard, the staff were helpful especially Jake who couldn’t do enough for us.

Everyone was so helpful and friendly in finding the perfect car for our family, everything was so easy and straight forward I would definitely recommend the trade centre to any of my family and friends.

No pressure, simple explanations of what is quite a complicated process, polite and friendly from start to finit

Great advice attention to detail treated with professional people
Staff very helpful