It works perfectly, never got a fault or a lag... the options and possiibilities to configure it are great, so every user will find his/her settings.for me absolute best head tracker👍
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A reasonably priced product that works very well. I recommend this to all flight/space sims that don't use VR. Using my new track sensor v2 every time I play Elite Dangerous in all different light... Se mer
No fuss delivery, quick and uneventful :). The product itself is fantastic (trackhat sensor v2), no matter what the lightning conditions are it works out of the box. I almost scratched the IR trackers... Se mer
No 1 is always functionality, however service is a very close No 2 and this product/solution/company offers both and more. I have used Tobii and TrackIR, the latter also a sound product for slow... Se mer
Företagsinformation
Skrivet av företaget
Head and face tracking for PC games and sims. Works with FS2020, Farming Simulator, Truck simulator, Elite Dangerous, War Thunder, Star Citizen, and hundreds more! Check out the Trackhat sensor V2 today! The world's first infrared face tracking camera.
Kontaktuppgifter
TrackHat Ltd., Unit 12, Keyford Court, BA11 4BD, Frome, Storbritannien
- james@trackhat.org
- www.trackhat.org
4,5
Utmärkt
162 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect delivery and product quality but...
Perfect delivery and product quality. However, it would be a good idea to warn buyers about customs fees (it's easy for a customer to forget and I had to pay for it). In the end, the face track cost me almost €50 more because of this.
2 november 2023
Omdöme utan inbjudan
Svar från Trackhat
Hi there Pierre, thank you for your review! We do show a warning at the very top of our webshop that reads 'Prices below include VAT for purchases inside the united kingdom, but do not include taxes to other countries'.
Sadly this is the only way we can really display a warning, we used to display a pop-up that only appears when the user is connecting from a country where they will have import taxes to pay, but due to the way that cookies are now regulated, that type of pop-up is no longer allowed. You're very welcome to contact us directly if you have a suggestion for somewhere else we could place the warning.
Thanks! - James
Perfect!
Fast delivery, easy Install. Keep up the good Work. The tracking is especially awesome, because it doesnt require you to have anything on your head and it works wonderfully. 10/10 would reccomend.
24 december 2023
Omdöme utan inbjudan
TrackHat Sensor V2 Fault & Non-Existent Customer Support
I purchased the Trackhat v2 sensor in November. After have some initial success, after less than 2-months the tracking simply locks up and fails to respond.
I had some initial trouble getting hold of TrackHat support but issues have now been ironed out and we're troubleshooting the issue.
Update August 2024:
I've given up with the new Trackhat v2 sensor, even after following support's troubleshooting guidance, it still locks up after a short period of use. I've fallen back to the old TrackHat sensor for now, but will look at upgrading to another product in the future.
10 januari 2024
Omdöme utan inbjudan
Svar från Trackhat
Hi there Matt, I just double checked our support messaging system and can confirm that no attempt has been made to contact us under your name, or email address. Our support system is fully functional, as you can see from other recent trustpilot reviews confirming prompt replies for helping to get issues like yours resolved. You're welcome to submit a support request at any time to get this fixed.
Update: hello again Matt, as per the previous reply, we remain available and willing to solve this problem if you reach out to us. We cannot help you if you don't let us try!
Regards
James.
Excellency in both service and functionality
DHL messed up but the tracker was shipped out again ASAP and works absolutely amazing.
Side note: don't use a USB 3.0 port or you'll have trouble with the camera.
13 januari 2024
Omdöme utan inbjudan
Trackhat v2
I had the original trackhat and loved it but the new V2 is a real game changer no more having to wear anything on your head plug in camera set up and go.
Also I wear glasses and have had zero issues.
Many thanks to the trackhat team 5 stars ⭐⭐⭐⭐⭐
15 december 2023
Omdöme utan inbjudan
Customer Support experience
Bought the head tracker. Had some issues setting it up due to having no experience in the area. Got in contact with customer support and it was sorted rather quickly. Even got an extension on my return window due to my circumstances.
12 november 2023
Omdöme utan inbjudan
Problem-solving device!
TackHat has solved a lot of my problems. Without needing anything "attached" to your head to manage the view on board the plane, everything is more fluid and natural. Tested with various simulators, it works perfectly. Thanks, TrackHat!
24 november 2023
Omdöme utan inbjudan
Sensor v2
Picked up a Sensor v2. Tends to be a bit fussy regarding which USB port it's plugged into, likely due to power/voltage/current requirements. Works great, though, and I appreciate not having to finagle with a cap.
27 november 2023
Omdöme utan inbjudan
Enhances your experience for not a lot of money!
Using one monitor on my flightsim I was really surprised that it worked so well. It has made flying much more enjoyable and more lifelike. It takes some time tweaking it to your needs but after that it leaves you with jus one question, Why did I not use it before?
10 november 2023
Omdöme utan inbjudan
A quick delivery of my order
A quick delivery of my order. Good support and when I decided that the item was not suitable for me the refund was promptly paid.
26 oktober 2023
Omdöme utan inbjudan
Underrated and Example of how its done.
Great Cusomer Service! Great Product. Funtion over Design but thats all i ask for.
16 november 2023
Omdöme utan inbjudan
X-Plane 12 | First Look | TrackHat Sensor v2
YouTube
X-Plane 12 | First Look | TrackHat Sensor v2
I recorded my opinions.
13 oktober 2023
Omdöme utan inbjudan
Great Product
Works really well and set up can be reasonably simple if you find right videos online.
1 november 2023
Omdöme utan inbjudan
Excellent product
Excellent product! Works so much better than the other head tracking product. Customer support is outstanding also. Quick response to my questions.
Trackhat makes my flight sim experience much better. I would definitely try Trackhat.
Greg
5 oktober 2023
Omdöme utan inbjudan
Excellent after sales service
Excellent after sales service. My 2 queries regarding setup were responded too very quickly. Problems were solved thanks to the concise advice given. Would recommend this company and this product.
16 oktober 2023
Omdöme utan inbjudan
Brilliant product for such a small price
This is a brilliant product with many advantages over VR. Takes a little time to set it up to your own preferences but then does a great job. I use if with MSFS and it's perfect for that.
13 september 2023
Omdöme utan inbjudan
Very good product and service10/10
Very good product and service
28 september 2023
Omdöme utan inbjudan
Great Product!
Initially had issues with the first sensor v2 I received but James immediately sent me a new one without hesitation. Fantastic product as well as easy to use software to go with it. Great for DCS and Flight Sim! Really happy with the product!
28 september 2023
Omdöme utan inbjudan
Sensor v2 Review
Ordered a Sensor v2 earlier in the year, and had issues which gradually got worse over time (after my initial post) - with it failing to track intermittently. Got in touch with James (trackhat) - who after some basic fault finding agreed to accept it back and arranged a replacement.
Now I have a working version - very good product - tracking very precise with the added benefit a battery or USB powered attachment is no longer required to be headset mounted. Never had any issues with tracking being affected by glasses either - and works in all light levels.
As per my previous post had issues with the tracking software maintaining any changes I made. However - exported my settings to my own 'ini' file which maintains the changes with no issues.
Use with both DCS World and Frontier Elite with no issues.
Recommended.
30 augusti 2023
Omdöme utan inbjudan
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