Too Faced Cosmetics Omdömen 

Wished I had read the reviews before ordering directly from too faced. I placed an order on 24th December. Got an email on 27th to say my order was being prepared, and now nothing. No dispatched notification. No tracking. Ive been charged. Really unhappy and will never order from them directly again

Terrible customer service. I ordered two products by mistake & wanted to return one. I am not able to generate return label & they are not sending me the return label. Trying since 5 months, TERRIBLE CUSTOMER SERVICE.

I wanted to cancel an order I JUST PLACED. Having gone through to customer service they told me it was too late to cancel the order and that I should refuse delivery when the tracking was updated. I asked who the delivery company were and was told they didn't know and to just for the tracking. 2 days later I received tracking information.

I refused the goods as requested and two weeks later I got a refund excluding delivery. I find it outrageous that in 2020 we can't cancel orders that were placed the only minutes before?! I'll never be buying anything from too faced again. Ridiculous

Terrible experience ordering with too faced, I have now waited 16 days for my delivery to be told over email they have no trace of my order. I had to call them up to then be told that some of my items were out of stock!! Do not order from here!!

Terrible experience with Too faced,
Ordered Christmas gifts for my daughter only one item arrived multiple items paid for but missing! Attempts to contact have repeatedly failed with emails not responded too and live chat closed.
Just sent another email .... so disappointing & frustrating wish I’d just gone to boots!

Ordered item which arrived promptly. Item was clearly damaged and not in new condition. Contacted customer service who directed me, after 2 days to the US customer service helpline, which by then I'd already called the correct UK helpline. The first call someone hung up on me after I'd been waiting 15 minutes and the 2nd call I waited over 20 minutes and spoke to a really friendly man - who asked if I would prefer a refund or another item despatched - in which I asked for another item - great news i thought all resolved. I was advised within 15 minutes I'd receive an email confirmation. Almost a week later no email confirmation. Contacted the customer service team who replied and asked for me to confirm my email address.48 hours later still no response. Almost a week later no email and most importantly no replacement item. All in all very frustrating.

Terrible service. You write regarding an order that is placed and you get no reply, you then are sent to the US live chat where they can’t help at all and just give you a link to the UK site and close their chat sharpish. The code you are provided with “welcome20” does not work.

I personally love Too Faced Cosmetics. They always have adorable packaging with the best smells, yeah sometimes you have to build up, but I don't mind.... I just did a YouTube video on my mini haul from the sale ❤🍉

Worst eyeshadows in my entire life!
Strange that on the internet everybody tells that these products are great....

Easy to order and ships pretty fast also they reply to your emails and I love how they have a lot of sales.

I visited the shop to buy the born this way foundation and chocolate bar palette and all of the girls were lovely helped my find the perfect shade and both of such a high quality I haven’t found a foundation since that look so natural whilst being full coverage since this one it’s my all time fave and as for the palette it’s amazing my go to palette

Horrible exchange and return policy at Too Faced Cosmetics. To exchange an item you have to chat online with a rep when they’re available. Then wait 2 days for a return shipping label. Then you have to place a new order of the product shade you want and pay for it AGAIN. Then you have to wait until they receive the item you’re returning. Then you have to wait many days for a refund & to receive the correct shade. All of this hassle due to their poor shade swatches on their website. Never again!

I am based in the UK and recently tried to order a number of items on the Too Faced US website for sending internationally to the U.K. However when I go to check out it says they only ship to addresses within the United States. This is regardless of the type of products in my basket. So I cannot place my order. There are many products and offers available on their US website which simply aren’t available on their U.K. website nor in Boots, their official supplier. Customer service did respond promptly but ultimately said I cannot order from their US Website, only their U.K. website - with far fewer products. Unhappy. It is strange as I ordered previously from their US website over the summer and received the order in the U.K., but now I cannot order from Too Faced in the same way.

Le palette di too faced meravigliose, profumate, costano ma valgono il prezzo,anche le tinte labbra è le ciprie stupende, consiglio solo di migliorare, le penne occhi , nero poco intenso e scadente dopo una settimana già scarico è costa 21 euro, ci sono marchi low costo molto meglio per le penne occhi.

2 week delivery to the UK, so very fast and certainly in a time frame I had expected.

Regularly updated via email on delivery status.

Good quality products, my sister was very happy. No issues, thanks.

2 1/2 weeks and I still haven’t received my order they say I will have to wait another 4 dayside

I ordered multiple items from this company and have yet to receive them. Their customer service reps are liars and just says what in needed to get you off the phone. I will be calling my bank for a reversal .

People giving one star reviews over shipping delays is rediculous. Completely out of any online companies control. Do y'all forget that there's a global pandemic going on? That means fulfillment centers need to periodically sanitize, and are working with MORE orders and a reduced crew. Too faced has great customer service, and my order arrived in two days and was accurate. I've ordered from here many many times and have never once had an issue. Don't believe the entitled Karen's reviews because they aren't accurate.

My wife ordered a few items from this website. After weeks of waiting for the items, my wife called them and they told her the shipping company had lost her package. They offered a refund but she really wanted the items and asked them to send them again. At that point they changed their story and told her that her order "contains items that do not comply with federal, state, local, and international laws and regulations governing product transport to your country". I could have accepted that had they not changed their story and made her wait for weeks. And anyway, their site says they ship to Canada. Why does it say that and why did they accept the order and took her credit card number in the first place. Completely unacceptable!

I feel so bad reading all of these 1 star reviews from people who didn't receive their beauty products, or just had a plain negative experience. For me, everything arrived perfectly with extremely fast shipping!! I will surely be ordering again and I hope things start to straighten up for other people so everyone can have a good experience, not just the few!

Thank you!