Tony's Chocolonely UK Omdömen 

284
TrustScore 3 av 5

2,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I absolutely love Tony's and cannot understand how anyone can give it anything except a straight 5* for taste, texture, quality of ingredients, company ethos and yes, even value (considering what... Se mer

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Betygsatt 1 av 5 stjärnor

Wie andere hier auch geschrieben haben, ist die gratis testen Aktion irreführend, da es mehr einem Glücksspiel ähnelt, als einer tatsächlichen Option sein Geld zurück zu bekommen. Die Schuld dann auf... Se mer

Betygsatt 1 av 5 stjärnor

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Se mer

Betygsatt 5 av 5 stjärnor

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Se mer

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Företagsinformation

  1. Konfektyr
  2. Tillverkning av snabbrörliga konsumentvaror

Skrivet av företaget

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Kontaktuppgifter

2,8

Medel

TrustScore 3 av 5

284 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 59 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,8

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(284)

90 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Love TONYS

Love TONYS ! Best chocolate bar for a long time - and great ethics. Everyone should have a Tonys Treat now and again - enjoy life with chocolate like this !

10 april 2025
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Svar från Tony's Chocolonely UK

Thanks, Stuart! Excellent to know you're a fan of what we're doing here at Tony's - and even better to know we have you along for the ride too!

Betygsatt 1 av 5 stjärnor

Won 4 bars on the postcode lottery

Won 4 bars on the postcode lottery. Very average chocolate, waxy almost like the outer chocolate of a Kit Kat or a cheap nasty Easter egg.

What is even more annoying is the shapes of the bar, very messy to break apart. Left with crumps of chocolate everywhere.

Surprised when I saw the cost, I am glad mine were free. Nice to see the ethical side of business but no use if product garbage

10 april 2025
Omdöme utan inbjudan
Logotyp för Tony's Chocolonely UK

Svar från Tony's Chocolonely UK

Sorry to hear you weren't a fan of your free bar of Tony's, James! While it's to be expected that not everyone will love the way we make our choco, we can't help but always hope it'll become a new favourite when someone does give it a try for the first time. The unequally divided nature of our bars is very much intentional though, and serves as a visual reminder that profits made in the cocoa industry are still very much unequally divided. Until that changes, our choco will have to stay the way it is. Thanks so much for the feedback, and for giving Tony's a try.

Betygsatt 3 av 5 stjärnor

Like the principle behind it and the…

Like the principle behind it and the taste, but am constantly annoyed about why you can’t break the bar properly.
Slivers land on jeans, laps, couches and worst of all in dogs.
I don’t see any logic behind this choice.
Please please please change that!!!!

8 april 2025
Omdöme utan inbjudan
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Svar från Tony's Chocolonely UK

We're sorry for the very late reply to your feedback, Rosmarijn! We're glad you're a fan of our choco, and to know that you're behind us with our mission too. The unequally-divided nature of a Tony's bar is often a topic of debate, but we just don't think it makes sense for chocolate bars to be divided into equal-sized chunks when there is so much inequality in the industry. We've made them this way to remind our fans that the profits in the cocoa industry are still very much unequally divided - and until that changes, our bars will need to remain as they are. We hope that explains things!

Betygsatt 5 av 5 stjärnor

I love this chocolate bar

I love this chocolate bar. I haven't tried all the bars but I tried the 'everything' one and it tastes amazing. the milk chocolate flavour is really good and especially with all the other extra stuff inside of it, it's banging. Id say personally it is better than Dubai choc as well which went so viral. Never thought i'd write a review for chocolate but here I am.

4 april 2025
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Svar från Tony's Chocolonely UK

That's a compliment and a half, Parisa! We know how mad everyone went for *THAT* Dubai chocolate, so we're feeling pretty good about ourselves after reading this. Thanks for joining us on our mission to make the cocoa industry exploitation-free.

Betygsatt 1 av 5 stjärnor

Bad chocolate, very bad customer service

We had a bad Tony Chocolate bag of tiny Tony’s. They had a nasty and bad taste.
Therefore we contacted customer support and they said the chocolate was white due to Fat Bloom. Nothing about the taste and no replacement.
Then that was the last time we ate Tony Chocolate. Be ware and better look for other brands!

17 mars 2025
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Svar från Tony's Chocolonely UK

Hey John. We're sorry to hear you weren't offered some much tastier chocolate to replaced the bloomed Tiny Tony's you had. We usually do our best to make up for experiences like these, and we're not sure why that didn't happen this time around. If you let us know your case number (found in the email you'll have had from someone in our team), we'd be really happy to look into it for you.

Betygsatt 1 av 5 stjärnor

Chocolade zonder cacao?

Op de ingrediënten lijst, vooral suiker glucosestroop, enz, maar geen cacao!
Is het dan wel chocolade?

24 mars 2025
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Svar från Tony's Chocolonely UK

Fijn dat je de ingrediënten goed bekijkt! Cacao is altijd het belangrijkste ingrediënt in onze repen, dus er zit zeker cacao in. Suiker en glucosestroop gebruiken we om de smaak en textuur te verbeteren, maar cacao blijft de basis van onze chocolade. In een melkreep zitten bijvoorbeeld 134 traceerbare cacaobonen. We vermelden dit bij elke reep achterop onze wikkels. Als je nog meer vragen hebt, laat het ons gerust weten!

Betygsatt 1 av 5 stjärnor

Absolutely terrible company to deal…

Absolutely terrible company to deal with. I only wish I could give zero stars. Horrible tasting chocolate as well. Avoid!!!

17 mars 2025
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Svar från Tony's Chocolonely UK

Hey, we're really concerned to hear that you had such a bad experience when you got in touch. We're going to pop you a request for some more info via Trustpilot, so we can hopefully get to the bottom of what went wrong and figure out what we need to do better next time. You should receive an email from them shortly.. Thanks so much.

Betygsatt 5 av 5 stjärnor

I bought a chocolate bar that had an…

I bought a chocolate bar that had an issue, and after I contacted support, I was given a replacement.

11 november 2024
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Svar från Tony's Chocolonely UK

Sorry to hear your bar of choco wasn't quite right - but really pleased we managed to get things sorted for you in the end!

Betygsatt 1 av 5 stjärnor

Tony Chocolonely Netherlands,

Tony Chocolonely Netherlands,

Ik heb een bestelling gedaan, wat binnen 2 dagen verstuurd zou worden. Een week later een bericht ontvangen dat de producten niet op voorraad waren en dat het geld wordt teruggestort binnen 5 dagen. Inmiddels een maand verder en nog niets ontvangen! Ook wordt er niet op mailtjes gereageerd.

OPLICHTING! Haal hier niet.

28 februari 2025
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Svar från Tony's Chocolonely UK

Wat ontzettend vervelend om te lezen dat je zo'n nare ervaring hebt gehad met 't plaatsen van een bestelling bij ons! Dat is natuurlijk absoluut niet de bedoeling. Dit is voor ons waardevolle feedback, en we willen dit graag goedmaken. Neem alsjeblieft contact op met ons Chocofancare team, dan doen we er alles aan om deze vervelende ervaring om te zetten in een positieve!

Betygsatt 1 av 5 stjärnor

Bland chocolate

Bland chocolate, it may be child slave free but its also taste free.

4 mars 2025
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Svar från Tony's Chocolonely UK

We're sad to know our choco didn't hit the spot on this occasion, but thanks for giving it a go! If you're ever after something a bit more interesting, we make a bunch of bars that include a whole lotta good stuff to make your taste buds sing.. The Everything bar is a firm favourite with Choco Fans right now - milk chocolate with pretzel pieces, sea salt, almonds and nougat.. Mmm!

Betygsatt 1 av 5 stjärnor

Kunden werden komplett ignoriert bei Reklamationen

Die Schokolade ist in Ordnung. Ich habe 5 Tafeln im eigenen Design über die Homepage des Unternehmens erstellt. Die Lieferung war schnell. Leider war der Aufdruck beschädigt, hatte Schleifspuren und abgenutzte Ecken. Nicht verwendbar für ein Geschenk. Der Kundenservice hat mir einmal geantwortet, dass man sich kümmern wollte. Danach nie wieder etwas gehört. Bei der Hotline geht nie jemand ans Telefon. Auf E-Mails und Anfragen über das Websiteformular antwortet niemand. Mehrfach versucht. Lustige Ansagetexte und automatische E-Mails, das wars. Kann ich nur davon abraten. Nie wieder Tonys...

6 februari 2025
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Svar från Tony's Chocolonely UK

Vielen Dank für dein Feedback. Es tut uns leid, dass du mit deiner Bestellung und dem Kundenservice so eine negative Erfahrung gemacht hast. Das entspricht nicht unserem Standard, und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten.
Wir legen großen Wert darauf, dass der Versand schnell und sicher erfolgt und die Tafeln in einwandfreiem Zustand ankommen. Dass dies bei deiner Lieferung nicht so war, bedauern wir sehr. Wir werden den Fall intern noch einmal prüfen, um den Fehler zu beheben und solche Fälle in Zukunft zu vermeiden.
Wir können verstehen, wie enttäuschend das sein muss, und nehmen dein Feedback sehr ernst. Es tut uns leid, dass du keine Antwort von unserem Kundenservice erhalten hast. Wir werden versuchen, dies zu verbessern, damit du in Zukunft schneller Unterstützung bekommst.
Nochmals vielen Dank für deine ehrliche Rückmeldung, und wir hoffen, dass du uns trotzdem eine zweite Chance gibst.

Betygsatt 1 av 5 stjärnor

Overpriced & tastes like cheap cooking chocolate

Bought a bar of the caramel chocolate in Sainsburys.

Not impressed! It's overpriced & tastes like cheap cooking chocolate.🤮

They are trying to end child slavery in the cocoa industry which is the only plus side!

28 februari 2025
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Logotyp för Tony's Chocolonely UK

Svar från Tony's Chocolonely UK

Thanks for the feedback, Anne. We don't shy away from the fact that we charge more for the stuff we make - it's all in the name of paying a fair price to the cocoa farmers we work with (which in turn helps us to end exploitation in the industry). We're sorry you really weren't a fan of our choco though, appreciate it won't be to everyone's taste. Thanks for giving it a try!

Betygsatt 1 av 5 stjärnor

Lost order, impossible to contact them

I ordered directly from their website, parcel was stollen by Evri driver.

Tried reaching them over email, but guess what, they don't have a specific mailbox for customer service. They probably get everything routed to the same mailbox and they never answered.

I also tried to call them, they have pretty much same issue as with the mailbox. They most probably don't have enough agents do deal with the calls.

So my package was lost/stolen and Tony won't reply to email and there's no chance in contacting them over phone.

Also, their phone line is the most annoying thing ever. First listen of their automated recording was fun, by the 3rd one it was making me go insane. They sing and keep yelling "YEEHAW" which gets very very annoying at some point.

25 februari 2025
Omdöme utan inbjudan
Logotyp för Tony's Chocolonely UK

Svar från Tony's Chocolonely UK

Hey there, we're really sorry to hear that you struggled to get in touch about your lost (or stolen) choco. When you fill out the form on the 'contact us' page of our website, that goes straight through to the customer service team, who can then look into what happened for you. If you haven't already, please do pop us a message here: https://uk.tonyschocolonely.com/pages/contact and we'll get this sorted for you straight away. Choco cheers!

Betygsatt 3 av 5 stjärnor

sodium hydroxide is not going to kill you

Just bought some online and let’s see what’s happening. I just read a review and saw someone complaining about the use of sodium hydroxide… what I can say is sodium hydroxide sounds horrible, however, it has another well known name, lye. Lye solution is widely used in baking industry, and it is even a kind of key ingredient to produce some Asian pastry. Yes, lye is strong alkaline and it’s corrosive, however, have you eaten lemon before? It’s also very strong acid and can be corrosive as well. Also, most of the citrus flavored snacks you bought contain citrus acid, guess what? Another strong corrosive acid. However, they all get neutralized, or at least to the level that is not harmful to human. Trust me, if the sodium hydroxide is not yet neutralized in that chocolate, you will know it when you put it on your hand. Every soap maker knows how that feels like.

16 februari 2025
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Svar från Tony's Chocolonely UK

Thanks so much for giving everyone a bit of context on this one. Appreciate your support!

Betygsatt 1 av 5 stjärnor

Chocolate needs to be good

Chocolate needs to be good.
Otherwise, it doesn't matter how ethical the company tries to be. I tried the milk chocolate bar with my husband and I felt sick after eating it, so we definitely won't be buying from this company again. Hotel Chocolat's Ecuadorian dark it is. Sorry Chocolonely, but you'll be going it alonley on the ethical front.

14 februari 2025
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Logotyp för Tony's Chocolonely UK

Svar från Tony's Chocolonely UK

That's ok, we know it's impossible to make something absolutely everyone'll love - but we appreciate you giving it a try! Sounds like you're more of a dark choco fan, so if you do ever fancy giving our stuff a try again, we'd recommend this little beauty.. https://uk.tonyschocolonely.com/products/extra-dark-chocolate-70-180g

Betygsatt 2 av 5 stjärnor

Ideologisch und Diskriminierend

Die Schokolade schmeckt gut, leider habe ich übersehen, dass sie Soja enthält, auf das ich allergisch reagiere (es steht auf der Rückseite der Verpackung). Ich kannte bisher keine Schokolade, die Soja enthält.

Der Grund, warum ich nur 2 Sterne vergebe, ist jedoch der Aufdruck im Inneren der Papierverpackung. Dort wird gegendert – und damit wird erneut ein Lebensmittel für eine Ideologie missbraucht. Als Autist hatte ich große Schwierigkeiten, den Text zu verstehen, da er nicht in der bekannten deutschen Sprache verfasst ist. Auch für Menschen, die Deutsch lernen, ist er kaum lesbar, da diese Form nicht unterrichtet wird und eher einer Fantasiesprache gleicht. Bitte lasst Politik und schwer verständliche Sprache aus Lebensmitteln heraus.

11 februari 2025
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Logotyp för Tony's Chocolonely UK

Svar från Tony's Chocolonely UK

Vielen Dank für dein Feedback! Es tut uns leid zu hören, dass du Schwierigkeiten mit der Soja-Zutat hattest und auch der Text im Inneren der Verpackung für dich schwer verständlich war. Wir gendern, weil Diversität, Gerechtigkeit und Inklusion (DE&I) für uns bei Tony's Chocolonely sehr wichtig sind. Wir möchten, dass sich niemand ausgeschlossen fühlt. Wir verstehen, dass dies nicht immer für alle leicht zu lesen ist, und es tut uns leid, wenn wir dich damit nicht überzeugen konnten.

Wir wissen, dass die Schokoladenindustrie sehr komplex ist, und wir setzen uns dafür ein, sie gerechter und transparenter zu machen – das kann manchmal auch politisch wirken. Wir schätzen dein Feedback und werden weiterhin daran arbeiten, unseren Ansatz so gut wie möglich zu gestalten.

Betygsatt 5 av 5 stjärnor

personally I like their chocolates…

personally I like their chocolates taste, while the price by one bar is not a lot higher than for some other brand; while their slavery & child work fight seems real...

8 februari 2025
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Logotyp för Tony's Chocolonely UK

Svar från Tony's Chocolonely UK

Great to hear you're a fan of our choco, Kaapo! Thanks for helping us end exploitation in cocoa too - we couldn't do it without people like you..

Betygsatt 1 av 5 stjärnor

Terrible non-personalisation

I tried to cancel an online order within 24h of placing it to be told that it was not possible to cancel as the personalisation was done immediately. Not only did the bars take over 3 weeks to arrive they were hopeless as personalised gifts as the names were simply written together on the shared delivery box. I had assumed that the wrappers would have been personalised or at least they would have been separately labelled. Hopeless gifts

30 november 2024
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Betygsatt 3 av 5 stjärnor

Ridiculous

Ridiculous, for £13 I should be getting all of my days filled with chocolate and have the numbers printed the right way round. I love Tony's Chocoloney and I understand that there are a limited amount of flavours, 16 to be exact yet I've only got 9 of those 16 flavours?! I am really disappointed.

20 december 2024
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Betygsatt 5 av 5 stjärnor

Lovely chocolate

Lovely chocolate, especially the milk chocolate and caramel sea salt, if you like something then don't complain about the price, for me it's a nice treat.

3 december 2024
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