Figure arrived very quickly and in pristine condition due to secure packaging, with a cheery handwritten note on the order print out. The receiver was absolutely thrilled with the figure. Great servic... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Honestly enjoyed my visits and even online experience with the store and staff members. Glad they added a gift card system to the stores as well. The only issue I can tell is the lack of merchandise f... Se mer
Företaget har svarat
Amazing came really fast and the products are brilliant and the selection they have is amazing and quite affordable as well and the staff at both the shops and comic con are brilliant and friendly
I highly recommend this store for all your Anime/Manga/Kawaii needs. I am buying early for my eldest daughters birthday and decided to check out Tokyo Toys, I wasn't disappointed. They have some... Se mer
Företagsinformation
Skrivet av företaget
TokyoToys is a UK based Anime, Manga and TCG store. We have a long history of providing amazing customer service and being huge fans of all things Anime and Japanese!
Kontaktuppgifter
31 Corporation Street, B2 4LS, Birmingham, Storbritannien
- 01212937292
- birmingham@tokyotoys.com
- www.tokyotoys.com
4,7
Utmärkt
51 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Store!
I used the online store. Good prices, especially as you can choose which gacha you want! Fast dispatch. No problems, very happy. Will shop here again :)
15 december 2025
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thank you so much for your great review ! We're so glad you managed to find what you were looking for !! Did you know all the gachapon we sell is directly from Japan and would be the same products you would find in the gachapon machines there! We like to keep the guess work out of your shopping experience by having all our gacha on display so you know you will always get the character you want! :D
1st visit :)
Met in the busy store today by a kind man asking if we needed any help so nice to be greeted clean store very well managed clear prices stocked well felt very inviting and happy was a warm n cosy store
Met by a younger colleague at the till very pleasant and helpful will be back for a second visit soon
Keep up the great work everyone :)
17 februari 2026
Omdöme utan inbjudan
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thank you for your great review! We're so glad you had a great time in our Birmingham store and hope to see you again soon! :D
Fantastic!
Have ordered online multiple times from the website. Delivery is always fast and all items turn up in great condition. I also love the little thank you post cards they add in too! Would always recommend.
15 december 2025
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thank you for ordering with us! We're so glad to hear that you've had an amazing experience :)
Quality item
Quality item, lightening delivery and well packaged.
Great communication throughout.
15 december 2025
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thank you so much ! We really appreciate you leaving such a kind review ! :D
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thank you! We're glad your order arrived quickly :D
Friendly staff & great customer service
I was helped by a lovely girl called athena, I believe. She was so helpful throughout the time I spent in the shop and so friendly. The interaction I had with her honestly left me with such a positive experience, would go back again for the helpful customer service
16 januari 2026
Omdöme utan inbjudan
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thats fantastic to hear! I will be sure to pass on your kind words to Athena ^_^ We are so glad you had such a positive experience in our Birmingham store!
Ordered something
Ordered something, then informed its posted using Royal Mail Tracked 48 (and to expect 3 to 5 business days for delivery). Royal mail tracked should not take 5 business days to be delivered within the UK.
Update: Recieved 'shipped' email 6.2.26 and no RM tracking number, but a 'shop app' tracking number. Finally delivered 13.2.26, and tracking info shows it was actually dispatched 9.2.26 at 17:24, so in this instance it's not RM taking too long, just a very slow dispatch by seller.
Reply to seller: key point is indicating it was shipped 3 days before it was actually shipped, is dodgy and sets false expectations.
6 februari 2026
Svar från Tokyotoys UK Anime, Manga & TCG Store
Hi, All our customers can choose their shipping method and the time frames are clearly stated when you choose your delivery method so I am finding this review a bit unfair as you chose your shipping method.
Unfortunately we no control over Royal Mail so to make sure that our customers have the most information possible we make it clear it can take up to 5 business days to deliver. Of course this varies depending on where in the country you are situated and that can effect the tranist time.
If you wish to discuss this further please contact us directly and we can help clear up this confusion ^_^
*UPDATE* - Hi, your order was placed after the 12pm cut off for same day dispatch on Friday 6th. We are unable to ship any items over the weekend as our shipping policy says so your order was shipped at the next availble shipping day which was Monday 9th. Here is a link to our shipping policy for future reference: https://tokyotoys.com/policies/shipping-policy. Many thanks ^_^
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thank you! We're glad your order arrived safe and sound ^_^
Beautiful service
Fast delivery.
Great deals.
Sent the wrong item out but the customer service was fantastic, answered all my questions and sent out the correct item as fast as they could.
Will be buying from them again.
6 februari 2026
Svar från Tokyotoys UK Anime, Manga & TCG Store
Thank you for your great review! We are glad we managed to fix the issue and get you your amazing product choices!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.