tlc Estate Agents Omdömen 21

Cherelle miller is a top notch block manager with extreme detail to attention. Would highly recommend her and her team at TLC

Very poor experience with TLC Chelsea, specifically with agent Vesta.

I viewed a rental property on Friday, made an offer, and was asked by Vesta to wait until Monday for a response. She said the landlord seemed positive about my offer, so I paused my search over the weekend.

By Monday, I had received no update at all. I tried calling Vesta and got no response. When I called the agency, I was told she does not work on Mondays and that someone would check the status and call me back. No one did. After chasing again myself, I was then told that another offer had actually been accepted on Friday.

So I was asked to wait, stopped viewing other properties, and was never even informed that the flat was gone. I only found out because I kept following up.

What made it worse was the attitude when I raised the issue. I said I would not recommend the agency because of how this was handled, and the response from the male colleague I spoke to was basically just “ok, bye” rather than any apology.

Appalling service, awful communication, and a complete waste of my time.

It’s hard to imagine a company performing worse than this. I’m surprised they’re still operating?

Having rented in London for over 20 years, through several management companies, I can say this has been by far the worst experience I’ve had. TLC failed to assist when clear and obvious errors with reference checks appeared. Sales citing ‘not my issue’. They refused to assist on multiple occasions when I reached out to resolve, even when clear and obvious issues arose, clearly hoping to retain deposits rather than work for their revenue.

Not good. More room for improvement. Have not worked in the best interest of the building, freeholders and leasholders. Lack of communication and motivation and very risk adverse.

If you’re considering using tlc Estate Agents or
TLC REAL ESTATE SERVICES LIMITED, think again! Our experience with them was nothing short of a nightmare. They were completely unresponsive, providing little to no clarity on our account while continuously issuing excessive charges—especially for emergency call-outs. Their approach was aggressive and highly unprofessional, making it impossible to work with them.

The most shocking part? A substantial amount of money mysteriously vanished from our sinking fund under their management. Thankfully, we were able to remove them from our building before any further damage was done. If you value transparency, professionalism, and ethical management, steer clear of this company!

I’ve had an incredibly frustrating experience with this block management company, and unfortunately, I cannot recommend them. Persistent delays, a lack of transparency, and a continuous cycle of excuses with no concrete actions define my interactions with them.
Major Issues Encountered
• Communication Failure: They consistently fail to attend meetings, ignore emails and phone calls, and leave critical questions unanswered.
• Pointless Emails: For the past 4 months, they’ve sent meaningless emails, dragging out time instead of addressing real issues.
• Avoidance of Emergencies: They actively avoid addressing emergencies, often coming up with excuses to delay and avoid action.
• Transparency: Zero transparency. They hide behind freeholders and avoid providing any clear, honest communication about processes or decisions.
Attempts to Resolve Issues

Despite trying every avenue to resolve these problems—even reaching out to their Block Operations Manager, Elias Odunlami—the company has deliberately refused to address these concerns.
When I requested a meeting to understand the process for obtaining a license to alter, I learned nothing useful. Instead, I witnessed staff gossiping about freeholders in an unprofessional manner. This behaviour raises serious doubts about their accountability and professionalism.
License to Alter – A Painful Process

For the past 4 months, they have deliberately and unreasonably held up our license to alter, likely because they discovered we were involved in removing them as company secretary and are now exploring alternative management companies to replace them.
Beware: If you need a license to alter, they will instruct the most expensive attorneys in the UK to overcharge for basic approvals. They hide behind freeholders, instructing solicitors to inflate prices and deny transparency when challenged.
The Bigger Picture
While challenges can arise in property management, the lack of responsiveness and transparency makes it nearly impossible to resolve issues effectively.
I’ve connected with several other frustrated clients who feel similarly neglected, and many have agreed to escalate these matters to court.
Call to Action

If you’re considering this company, I strongly advise you to carefully evaluate their track record of delays, unprofessional behaviour, and lack of accountability.
If anyone else is facing similar challenges, feel free to reach out—I’m actively exploring the possibility of legal action to address these ongoing concerns. Together, we can bring attention to these systemic failures.

TLC sold my brothers flat in Chelsea. Everyone we had contact with were hard working and professional. We were kept informed regularly, and the team were passionate about their jobs. We could not have chosen a better estate agents, and we are extremely grateful for their service as well as support which went beyond that which we expected. Toby & the team were enthusiastic throughout and we thank you all so much. Candice & Ann Wrightson

High staff turnover, inflation busting fee increases, unsatisfactory project management, late payment of contractors blamed on their own inadequate IT/payments systems, unresponsive managment/owners. Do not recommend

Really poor, unprofessional, careless service.
Was very poor service while I was tenant at property TCL managed and even after years late they still disturb me with there emails as they not able to manage clients mail list. Despite I asked them do not contact me regarding the property I have moved out long time ago.

They do not even deserve 1 star. -5 if it was possible.
Sad to have them operating in London.

Embezzlement, charges about 30% higher than anyone in the business whether for letting fees or block management ! Avoid if you don't want to get robbed

Leah Lewis is our building manager, and we find that she is always attentive and responsible, trying all her best to address the issues which arise from time to time. For the landlord residing overseas, it is important for us to have someone we can rely on.

Block management: Steven Du absolutely excellent. Will get everything done quickly and super efficient. Unfortunately he’s now moved to another part of the company and the same can’t be said for all of his colleagues. A company which is very much excellent in parts and in others not so much. I won’t name names but our recent experience has been truly awful.

As tlc have just seen fit to reply today to a review I posted three and a half years ago an update is probably in order.

In my opinion, standards have gone from bad to worse which is extremely disappointing in a company which used to pride itself on personal service and going the extra mile.

It seems to be impossible to persuade them to perform even the most basic tasks, such as keeping the common areas clean. And they can be relied on to think of an extra charge - currently £145 an hour for even providing a non exceptional level of service.

The good news is that staff turnover is so high that you’ll almost certainly be getting the chance to put your complaints to somebody else in less than a year.

Currently we’re on our fourth block manager since the original review was written. Very very poor.

Steven Due, my managing agent, 10/10 for being efficient, caring and helpful. He’d have anything fixed if wrong within 24 hrs. When I sold my flat he produced The Management Package in 24 hrs too. Record time
Luna

I can honestly vouch for Toby and his team at tlc Estate Agents. They are highly professional, knowledgeable and motivated. Even during this recent downturn, Toby showed remarkable determination and creativity to find buyers that were interested in bidding to acquire my property at a price that was still well within the range of my third party valuations. I've been so impressed with my past experience that I would happily recommend them. Thank you!

Having dealt with a variety of agents over the years I can honestly say Tlc and especially Toby have been the most helpful, honest and genuinely nice people to deal with. I wouldn’t go to any other agents now!

I wanted to let my property and done all my homework calling the letting agents large and small.

When you talk to the TLC team at 8 Hogarth Road Earls Court 020 7370 4000 and I wanted to share their contact details as I feel the fantastic experience that I had should not go without praise. 🌟🌟🌟🌟🌟

This is a family feel environment from when you walk in the door the whole process was unbelievable they managed to receive very early interest on the property at a fantastic price and I have a new tenant for my property 🌟🌟🌟🌟🌟

I must thank you to the fantastic Sara my letting consultant at TLC unbelievable to find such a talented individual that has a passion for what they do 🌟🌟🌟🌟🌟

Kind regards
D

Ive dealt with Malcolm and he was so professional and helpful from start to finish. Highly recommended.

I engaged them to sell my flat, they were miles out on the valuation , TLClondon valued the property, we accepted their valuation. TLClondon proceeded to advertise the property for a week they came back suggesting that we should drop the price substantially, having reduced the price as suggested by them, shortly after they came back saying that the price should be dropped even more. A very stressful, unprofessional and disappointing experience.