Timpson Omdömen 

Absolutely terrible. My son’s Xbox had a damaged HDMI port. Sent off to Timpsons for a simple repair. They had it 5 weeks, and sent it back in a worse state than it went in. Wouldn’t even turn on when we got it back. Absolute joke.

The gentleman Liam / Timpson Dartford delivering excellent customer service and quality work.
Thank You.

Great experience using MusicMagpie at Timpsons. The staff were polite and patient while my phone took longer than expected to reset. Payment was quick, the whole process was so easy, and it was nice not having to worry about my phone getting damaged in the post. No quibble for full value grade A.

In July 2026 I took a 35 year old Seiko digital watch to Timpson in Woking (opposite the O2 store) as one of the control buttons was missing. Your colleague, Jacob, arranged for the watch to be inspected by your workshop staff. It transpired that they couldn't repair it and returned it to the store. Regrettably, I couldn't collect it promptly but was prepared to learn that the watch had been disposed of. No real problem there. On 19th September I visited the store and discovered that the watch had been stored safely and the matter was resolved at a very modest cost.
I was extremely grateful for this and Jacob's helpfulness and politeness. That said I've always found staff at the above-mentioned store helpful, courteous and professional.
Very many thanks, and I look forward to further business with Timpson in due course. Sincerely Allan Woolston.

I have twice emailed a complaint with Lord James Timpson, Timpsons Supermarkets CEO with regard to recent unsatisfactory customer service I have received from Timpsons in Hull Kingswood, Asda, Kingswood Retail Park, Althorp Road, Hull, HU7 3DA.

On Wednesday 2nd September 2026 I visited Timpsons branch in Asda, Kingswood and spent a total of £140.00 on watch repairs, which for Timpsons is a significant sum of money.

I returned to collect my repaired watches from the said Timpsons 3 days later on 5th September 2026. My Seiko watch, which I submitted for repair on 2nd September, which I was informed could not be repaired, was presented to me in a small plastic pouch in such a way that I was led to believe that the watch remained in one piece. When I got home, to my shock and dismay, I discovered that the watch strap had not been reattached to the watch, and, to make matters worse. As I had presented this watch in one piece on 2nd September, I was very disappointed to find my watch in this unsatisfactory state.

I have a collection of watches left to me by my late father which require repair. My plan initially was to take these also to Timpsons for repair. I was also planning to get a spare fob for my 2nd car. Given my adverse experience at this said Timpsons branch, I will not now do so. Thanks to Timpsons I have to now pay for my watch strap to be reattached, as they failed to do so.

When you walk into a Timpsons store the wall is adorned with a message 'on high' from Lord Timpson himself, stating that he has authoeirsed his employees to do whatever they need to do to provide the best posssible customer service. I've out this to the test, by contacting Lord Timpson himself. Disappointingly, to date he has not had the common courtesy to arrange for one of minions to acknowledge my email. It would seem the displayed pledge is no more than window dressing.

I will not be providing Timpsons with anymore of my custom. i would advise others to think twice before taking watches to Timpsons.

I recently sold my phone to Music Magpie and was expecting the process to be straightforward. They send you a QR code which allows you to take the phone into Timpson, where it can be checked and the payment can then be sent to your bank.

Unfortunately, I am housebound and unable to go into a shop myself. I therefore arranged for a friend to take my phone and the QR code to Timpson on my behalf.

However, I was told this could not be done unless I personally attended with my ID.

I completely understand the need for security and identification when selling a phone, but the process seems to make no allowance whatsoever for customers who are housebound or have disabilities that make attending a shop extremely difficult or impossible.

What is particularly disappointing is that there doesn’t appear to be any alternative process for someone in my situation. Being unable to physically attend a shop shouldn’t automatically mean being unable to use the service.

Companies need to recognise that not every customer is able to simply “pop into a shop”. Mental health and physical disabilities can make leaving home extremely difficult, and accessibility needs to extend beyond simply having an online service.

Sadly, Music Magpie and Timpson has left me feeling that customers with circumstances like mine haven’t really been considered when this process was designed.

Excellent service by Danny at the Tesco Carmathen store. Very friendly and professional.

Firstly the staff member was really pleasant so no issue there. I needed a back and new battery for my car key. He explained I needed a whole new casing. Fair enough. Thought 50 quid was a pure rip off but agreed as needed this spare key. A few weeks in the key went into the ignition and when turned completely disintegrated. We were away from home and had to Uber home to get the spare and an Uber back. Luckily we were not that far from home but was still 30 quid in Uber costs. It's not convenient to go back to Timpsons in South Bridge and I don't have the receipt but that was NOT a good experience. Won't shop at Timpson again, shockingly poor quality.

Great service from Lee at The Timpson outlet at Sainsbury Taplow. Very helpful and cheerful attention. He was very busy!

Decided to get 3 copies of my house key cut using the automated Timpsons machine in B&Q.

After having my existing key scanned and selecting 3 copies the machine promptly went to work.

Whilst the first key came out perfect, the other two were clearly deformed and didn’t look anything like the original.

Although I subsequently raised a complaint via the Timpsons website, and received a reference number, the company never got back to me.

Ended up going to another outlet which cut 2 perfect keys for me.

Pros: The Timpsons machine is easy to use.
Cons: Doesn’t always cut your keys properly and when you complain about it the company ignores you.

Took over a week for my phone battery to be replaced. Had to delay a trip i made as my phone wasn’t back in time. Clearer lead times and status notifications would help the customer have visibility and manage expectations. The store sent it to the workshop and told me to try a week after i sent it. When it was not ready i was quite surprised as a week seems a long time to fix a battery. Also got the phone back with a mark on the volume button that makes it difficult to turn the volume on now.

Visited my local Timpson shop in Oakham and was quoted £9 each for 2 new standard house door keys ie £18.
Walked over to my local Tesco, which has an automated Timpson key machine. 3 keys were cut for £14 ie £4.67 each, almost half the price of the shop quote.
Leads me to believe that Timpson shops are an absolute rip off. And no doubt that applies to all their products and services.
I now have no confidence in the integrity or honesty of Timpson.

£250 watch needed a battery, they put one in cost £20 never done a pressure test then the next day the watch misted up, 1 of the 4 screws had fallen out and water got in, left it with them for a week they never contacted me then said the watch has rusted so it cannot be repaired, well refund you the battery costs !!
WTF .... so i had a £250 perfect watch but now ive fook all .... WHAT A SERVICE TIMPSONS !!!!

I have today received a wonderful service by a gentleman named Lee. During a busy lunchtime rush, he was very jolly and engaging with the crowds waiting and was really knowledgeable about numerous different elements of his job. He really made it feel like an 'old school local cobbler service' and I simply couldn't let my very positive experienced go unrecognised!

When to Simpson today and the fixed my keyfob within half an hour for 20 quid and it works a treat so thanks guys very nice poeple 5stars brilliant service

RIP off Timsons’ £20 for a standard watch battery. Same batteries on Amazon £4.29 for 6. Device for getting the back off £3.99 that’s a saving of over £11 no wonder all Timsons shops are quiet when customers are being ripped off

Dave at the Shrewsbury town centre branch is a credit to Timpsons. Always polite, welcoming and efficient. Went in to get some watch batteries recently and he was as efficient as ever. A top man!

They swapped my car key fob internals to a new fob just under 6 months ago. The spring opening mechanism already sticking. It sets off the car alarm almost every time i use it.
I went to ask about replacing the battery today a standard CR2032 i was quoted £24.50. Its a 30 second job and a duracel or eveready lithium costs about £3 max retail. I never found out what brand they use. I understand employees make up their own prices. Unless you want to be ripped off I'd avoid them like the plague.

I went to Timpsons in the Morrisons car park in Parcydolay , Aberystwyth today to ask for some advice about my watch while my husband did the food shop.
This review goes entirely to the man behind the counter on Saturday 12th September. I’m afraid I didn’t ask for his name but he can be identified by his love of Ben and Jerries mint chocolate chip ice cream!
Whilst being extremely polite and professional , providing excellent customer service ,he was also friendly , knowledgeable and engaged.
I hope this review gets back to him as he certainly deserves to hear my positive review and my thanks.
If in doubt look out for a young man with long hair and a beard!

I visited Timpsons Llanishen recently to have keys cut and the only person who managed to produced perfect keys that worked was a young lady called Dominique. Previous attempts were not successful but I must congratulate all the staff for their many attempts. I must add they were not the usual Yale key but the one that costs £26 each. Well done Dominique.