The roller board quality is solid. However, when the handle broke, customer service sent me a new handle part to install myself. This required removing and then installing over 30 screws which in my o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Timbuk2 makes exceptional bags—the materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran in... Se mer
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I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Se mer
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I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Se mer
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Företagsinformation
Skrivet av företaget
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktuppgifter
San Francisco, USA
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Bra
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Terrible Customer Service
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ears. Absolutely no response what so ever. Not even an acknowledgment shocking customer service and you only get 14 days to return items.
15 juni 2026
Omdöme utan inbjudan
Svar från Timbuk2
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
It appears that your purchase was made through our European partner's website. We understand how frustrating it must be to request a return immediately after delivery and then receive no response, especially when the return window is limited.
We have reached out to our European partner on your behalf and asked them to review your case and contact you directly regarding your return request. We apologize for the lack of communication you've experienced, as this is not the level of service we expect our customers to receive.
Thank you for your patience, and we hope to have this resolved for you as quickly as possible.
Svar från Timbuk2
Thank you for sharing! We’re glad everything was easy to navigate and arrived quickly.
I have a 30 yr old messenger bag
I have a 30 yr old messenger bag. The stitching started to come apart.
I emailed these guys, filled out the information requested to the best of my abilities (30 yrs ago, I can't remember where I bought this bag). The warrantied it. I sent it in, they fixed it and shipped it back. No cost for the repair.
Best investment ever
9 juni 2026
Svar från Timbuk2
Thank you for your kind words! We’re thrilled we could repair your bag and keep something so well-loved going after all these years. Thank you for trusting us with it and for taking the time to share your story!
Website very informative and easy to…
Website very informative and easy to place an order
12 juni 2026
Svar från Timbuk2
Thank you for your kind review! We're glad to hear that you found our website informative and that the ordering process was easy and convenient. We appreciate your feedback and look forward to serving you again in the future.
Svar från Timbuk2
Thank you! We're glad we could provide fast service and an experience worth recommending. We appreciate your business and hope to see you again soon.
Great service.
10 juni 2026
Svar från Timbuk2
Thank you! We're glad you had a great experience with our service. We appreciate your support and look forward to helping you again in the future.
Purchased with next business day…
Purchased with next business day shipping. You waited two days to ship it! It will arrive too late for upcoming trip. If you can't deliver as advertised, change it.
10 juni 2026
Svar från Timbuk2
Thank you for your feedback. We sincerely apologize for the frustration and disappointment this has caused.
We understand how important it is to receive an order in time for an upcoming trip. While next business day shipping was selected, most orders require a 2–5 business day processing period before shipment. Once an order has been processed and handed off to the carrier, the selected shipping method determines the transit time.
We recognize that this timeline did not meet your expectations, and we regret any inconvenience this may have caused. We appreciate you taking the time to share your experience, and your feedback will be shared with our team.
Thank you for your patience and understanding.
Design Flaw Ruins Straps and Timbuk2 Refuses to Repair
I purchased a Medium Classic Messenger Bag in Blue from the Timbuk2 website in 12/2024. I've used the bag for about 18 months. While Timbuk2 markets their durability and lifetime warranty, the design of this bag has caused its own destruction.
The issue is a material conflict between the front Velcro panels and the closure straps. Over time, the straps constantly catch on the exposed Velcro when opening or closing the bag. This ongoing friction has completely shredded the straps, pulling the strap fibers apart, leaving them a frayed mess. I've photos showing just how bad the damage is from normal use.
When I contacted Timbuk2, their response was telling. They offered to send me "Velcro covers" to mask the problem. To me, this is an admission that they are aware of this design defect. They refused to repair or replace the straps as a warranty issue, instead asking me to ship the bag at my own expense and pay for the repairs myself.
Sending a patch-up accessory does not fix the damage on a "premium" bag. I expected a company that has a lifetime warranty to stand behind their product and fix the damage. Instead, I am left with a damaged messenger bag. Buyer beware: the Velcro will eat your straps, and Timbuk2 will not fix it.
10 juni 2026
Omdöme utan inbjudan
Svar från Timbuk2
Thank you for your feedback. We're sorry to hear about your experience.
To minimize contact between the closure straps and the hook-and-loop (Velcro) panels, we recommend fully folding the envelope closure when opening and closing the bag. Also, securing the straps and clips. This helps reduce abrasion and extend the life of the materials.
Our Lifetime Warranty covers defects in materials and workmanship, while wear caused by regular use is not considered a warranty issue. We appreciate you sharing your experience and will pass your feedback along to our product team.
Ease of ordering
10 juni 2026
Svar från Timbuk2
Thank you for your feedback! We're glad to hear that you found the ordering process easy and convenient. We strive to make every step as simple and seamless as possible, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again!
Ease of ordering on website.
10 juni 2026
Svar från Timbuk2
Thank you for your feedback! We're glad to hear that you found our website easy to use and that the ordering process was smooth and convenient. We appreciate your business and look forward to serving you again.
good product & cust support
9 juni 2026
Svar från Timbuk2
Thank you for your kind feedback! We're thrilled to hear you're happy with the product and that our customer support team provided a great experience. We truly appreciate your support and look forward to serving you again in the future.
Cancelled an order due to their poor…
Cancelled an order due to their poor fraud detection mechanism. The verification service was completely unreasonable in terms of privacy security, with no alternative provided after contacting customer service. After these delays, even when selecting “next day” shipping, products were only shipped 8 days later, with no estimated delivery date as of yet. Shame given the high quality of their products, but I will not be buying online again if I need reliable service quality.
9 juni 2026
Svar från Timbuk2
Thank you for taking the time to share your experience. We're sorry to hear that the verification process and shipping timeline did not meet your expectations.
To help protect our customers and prevent unauthorized purchases, some orders may require additional verification before they can be processed. We understand that this can be inconvenient and appreciate your patience when these security measures are necessary.
Please note that all orders require 2–5 business days for processing prior to shipment, and expedited shipping options apply once an order has been processed and dispatched. We appreciate your feedback and will share your comments with the appropriate teams as we continue working to improve the customer experience.
Excellent customer service
The customer service team retroactively applied a coupon code that I had forgotten to enter during my purchase. It was so awesome of them to do this and I really appreciated the excellent service. Great communication too!
4 juni 2026
Svar från Timbuk2
Thank you for your kind words! We're so glad our customer service team was able to help by applying the coupon code after your purchase. Providing excellent service and clear communication is always our goal, and it's wonderful to hear that your experience reflected that. We truly appreciate your support and look forward to serving you again in the future!
Svar från Timbuk2
Thank you for the awesome feedback! We're thrilled to hear you're happy with our products. We take pride in creating high-quality, durable items that stand the test of time. We truly appreciate your support and look forward to serving you again!
Dont pay for expedited delivery
Ordered bag for next business day 3 days ago. Charged for that special shipping but still waiting for delivery.
4 juni 2026
Svar från Timbuk2
We're sorry to hear about your experience. Please note that expedited shipping only affects the transit time once an order has shipped. Timbuk2 orders require a 2–5 business-day processing period before they leave our warehouse, and this processing time is not expedited. We understand how frustrating this can be when you're expecting a delivery quickly, and we apologize for any confusion or inconvenience this may have caused.
Amazing and fast warranty repair
Amazing and fast warranty repair! Thank you again for standing behind your awesome bags!
26 maj 2026
Svar från Timbuk2
Thank you for your kind words! We're glad our warranty program was able to get your bag back in action quickly.
Svar från Timbuk2
We truly appreciate your feedback and your support. Thank you for taking the time to share your experience!
Easy online ordering platform
Easy online ordering platform. Great descriptions of product choices
31 maj 2026
Svar från Timbuk2
Thank you for your kind words! We truly appreciate your feedback and look forward to serving you again.
Exemplary Products & Service
In 2010 or thereabouts I designed a Timbuk2 Backpack - Raspberry with a Giraffe back panel. A total thing of beauty. The backpack went to Switzerland among many other trips. Fast forward to 2026 and I want to pack for our next big adventure but though my backpack looks used but in perfect condition on the outside, the inside lining has crumpled. Not too shabby when you consider my backpack is 16 years old ! I contacted Timbuk2 and they reviewed pictures of my backpack and though it wasn't covered under warranty, my backpack was repaired for a nominal fee in record time! It travelled to the US from Canada and was back in less than 2 weeks and looks as good as new.
26 maj 2026
Svar från Timbuk2
Thank you for your wonderful review! We're thrilled to hear your custom backpack has been by your side for so many adventures over the past 16 years. It's great to know our repair team was able to get it back in action quickly and make the process easy, even across borders. We appreciate your support and wish you many more amazing trips with your refreshed Timbuk2 backpack!
Excellent customer service and quality…
Excellent customer service and quality of repair work. Timbuk2 stands behind their product. Would buy their product again in the future.
26 maj 2026
Svar från Timbuk2
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with both our customer service team and repair program. Standing behind our products and helping customers get the most out of their gear is something we take great pride in. We truly appreciate your support and look forward to serving you again in the future. Thanks for choosing Timbuk2!
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