Timbuk2 makes exceptional bags—the materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran in... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The roller board quality is solid. However, when the handle broke, customer service sent me a new handle part to install myself. This required removing and then installing over 30 screws which in my o... Se mer
Företaget har svarat
I have an almost 20 year old computer bag that I adore that was discontinued years ago and it's now been repaired twice free of charge under the lifetime warranty policy. It's been used almost daily... Se mer
I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktuppgifter
San Francisco, USA
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Bra
313 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Timbuk2
Thank you for your feedback! We're glad to hear our customer service team was able to respond quickly and assist you with your replacement part. We appreciate your support and are always here if you need anything else.
Great quality.
15 november 2025
Svar från Timbuk2
Thank you for your kind words! We’re glad you’re happy with the quality and truly appreciate your support.
Custom strap ordered for an additional…
Timbuk2 reached out and went above and beyond to make things right. Many thanks to Joseph for his assistance.
20 mars 2026
Svar från Timbuk2
Thank you for bringing this to our attention—we’re really sorry to hear that your custom strap wasn’t included with your order.
This definitely isn’t the experience we want for you, especially after selecting a custom add-on. We’re already looking into what happened and will be reaching out to you as soon as possible to make this right.
We appreciate your patience and the opportunity to fix this for you.
Repair
I inquired about a repair for my backpack and while I couldn’t get a definitive answer about whether the repair would be fixable or covered under the lifetime warranty, I received a prompt response from customer service under 24hrs with details about how to ship my backpack to the repair center to check. I live in the San Jose area and saw that I could actually drop off to the Timbuk2 store at SF Premium Outlets in Livermore, so I did that instead of packaging it up and mailing it. Within a few days, I received an email notifying me that my backpack was accepted for repair and that it would be covered under the lifetime warranty. Several days later, I got an email notification that it was shipped to my house with an estimated date of arrival. I received my backpack all fixed up, about 8 days after I dropped it off. It was a fantastic experience, especially considering that I was notified that the process might take 6-10 weeks. Hopefully I won’t need another repair for a while but I wouldn’t hesitate to reach out to their customer service again, Timbuk2 made the process so easy and I know so many other brands make the process more challenging so that they don’t have to fulfill their warranty. This backpack was a gift back in 2018 and the only item I have from Timbuk2 but I might have to change that after this experience!
20 mars 2026
Svar från Timbuk2
Thank you so much for sharing your experience—we’re really glad we could help get your backpack back in action!
It’s great to hear that our team was able to guide you quickly and that the drop-off option in Livermore made things even easier. We know repairs can sometimes feel uncertain at the start, so we’re especially happy everything came together smoothly and much faster than expected.
We truly stand behind our lifetime warranty, and it means a lot to hear that the process felt straightforward and hassle-free compared to other brands. That backpack clearly has some history behind it, and we’re honored to keep it going strong.
If you ever need us again (hopefully not too soon!), we’ll be here—and we’d love to welcome you back for your next Timbuk2 piece whenever you’re ready.
Great product
I got the bag really fast and I just love your product.
My previous bag was also Timbuk2 and I used it for 10 years!!
1 september 2025
Svar från Timbuk2
Thank you so much for your kind words! We’re thrilled to hear your bag arrived quickly and that you’re loving it. It means a lot to know your previous Timbuk2 bag lasted you 10 years—that’s exactly the kind of durability we strive for. We truly appreciate your continued support!
This backpack was too heavy and I had…
This backpack was too heavy and I had to buy a different one. It hurt my back even when it was empty. I'm sorry it didn't work out.
11 februari 2026
Svar från Timbuk2
Thank you for sharing your feedback—we’re really sorry to hear that the backpack didn’t work out for you and caused discomfort. That’s definitely not the experience we want for our customers.
Fit and comfort can vary quite a bit depending on body type and how a bag sits, and we understand how frustrating it is when something just doesn’t feel right—even before adding any gear.
We’d really appreciate the chance to make this right and hear your feedback on the one you returned. If you’re open to it, please reach out to us at customerservice@timbuk2.com, and our team will be happy to assist with recommendations or next steps.
Thanks again for your honest feedback—it helps us continue to improve.
Great backpack love it
5 januari 2026
Svar från Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love the backpack—it means a lot to us. Enjoy it, and we appreciate your support!
Marlene helped me through the process…
Marlene helped me through the process of replacing two clips that I had broken over time. The messenger bag is approximately 14 years old or so, of which I have two. She was very helpful and quick to find the correct clips that would fit my bag and were out for delivery the following day.
I couldn’t ask more from a company that has Marlene as the representative for customer support. Timbuk2 has my loyalty and admiration for a company that stands behind their products.
In totality, my family and I own six various products from Timbuk2. I incorrectly stated five in a prior post.
A great company that makes a quality product!
28 mars 2026
Svar från Timbuk2
Thank you so much for sharing this incredible feedback! We’re thrilled to hear that Marlene was able to help you get your messenger bag back in action—especially after 14 years of use. That kind of longevity is exactly what we aim for, and it means a lot to know your bags have stood the test of time.
Marlene will be delighted to hear your kind words. Our support team takes great pride in making sure every customer gets the right solution quickly, and it’s wonderful to see that reflected in your experience.
We’re also honored to have earned your family’s loyalty across six Timbuk2 products—no correction needed, we’ll gladly take the upgrade! Thank you for trusting us over the years and for recognizing our commitment to quality and standing behind what we make.
Here’s to many more years of adventures with your gear!
Your website is very user-friendly
Your website is very user-friendly. It was just hard trying to decide which backpack to purchase. The customer comments were very helpful in deciding which bag to select, and I like that they included the bag's dimensions. I look forward to receiving my bag. Thank you.
27 mars 2026
Svar från Timbuk2
Thank you so much for your thoughtful review! We're glad to hear you found our website easy to use and that the customer feedback and detailed product information helped you make your decision. We know choosing the perfect backpack can be tough, so it means a lot to hear that those features made a difference. We hope you love your new bag once it arrives—thanks again for choosing us!
After owning for 6 months
After owning for 6 months, I've been very impressed with the build quality, especially since I lug around school books, two laptops, an additional monitor - the bag has taken my abuse with stride and shows no signs of stopping.
26 september 2025
Svar från Timbuk2
Thank you so much for sharing this! We love hearing how well the bag is holding up under real-world use—especially with such a heavy daily load. It’s great to know the build quality is delivering on durability and reliability over time. We designed it to handle exactly this kind of demand, so your experience means a lot. Appreciate you putting it to the test!
I have used my backpack (Spire Laptop…
I have used my backpack (Spire Laptop Backpack 2.0) on 2 trips, one being a 3 week trip through Africa. I used it as my main bag for packing all clothes. I found it great, easy to manage. Held a ton, didn't look like it was holding a ton. And when I take it on small day trips snowboarding, it looks sleek and I don't notice it. Also my stuff inside stays dry. Love it.
26 mars 2026
Svar från Timbuk2
Thanks so much for sharing this—taking your Spire Laptop Backpack 2.0 on a 3-week trip through Africa is the kind of real-world test we love to hear about. It’s awesome that it handled everything from full packing duty to snowboarding day trips while still feeling sleek and comfortable. And we’re especially glad to hear your gear stayed dry along the way—that’s exactly what it’s built for. Appreciate you putting it through its paces and bringing it along for the adventure!
good back pack
24 mars 2026
Svar från Timbuk2
Thank you for your feedback! We’re glad to hear you’re enjoying the backpack. It’s great to know it’s meeting your expectations, and we appreciate you taking the time to share your thoughts. Enjoy using it!
Svar från Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you’re loving the style and durability—it’s exactly what we aim for. Your feedback means a lot to us, and we hope you continue to enjoy it for a long time!
High quality product and great service
Service was strong, although it took longer than I expected. Everything about the experience was positive and I love my bags.
26 mars 2026
Svar från Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love your bags and had a positive overall experience. We truly appreciate your patience and understanding regarding the timing, and we’re always working to improve our turnaround. Your feedback means a lot to us, and we’re grateful for your support!
Well built but poor ergonomics due to…
Well built but poor ergonomics due to difficulty with zippers size and accessibility especially top most used pocket. Size as advertised but deeper top pocket would be improvement
16 augusti 2025
Svar från Timbuk2
Thank you for your thoughtful feedback. We’re glad to hear you found the build quality to be solid, but we’re sorry the zipper size and accessibility—especially on the top pocket—didn’t meet your expectations. Your insight about making that pocket deeper is especially helpful, and we’ll be sure to share it with our design team as we continue to improve. We appreciate you taking the time to share your experience.
Excellent custom bag!
Ordered a custom bag, and it was exactly as ordered and arrived quickly. Very high quality and looks great. Many thanks!
4 december 2025
Svar från Timbuk2
Thank you so much for your kind words! We're thrilled to hear your custom bag arrived quickly and turned out exactly as you envisioned. It means a lot to know you're happy with the quality and design. Enjoy your bag, and we truly appreciate your support!
Excellent Bag
Let's start with the positives:
- Quality, superb
- Color options, virtually unlimited.
- Laptop "comfort," perfect. Love it that the MacBook Pro doesn't bottom out at the bottom of the bag. If you drop this bag, your computer will be fine.
- Size, perfect for me and or any airline overhead or under-seat stowage.
My negatives are:
- Why on earth did Timbuk2 make the interior pocket(s) so darn small? Even the pen storage is so shallow the pens don't stay in. A ±2" depth to put a pen is ridiculous. The little zipper pocket is too small for pretty much anything.
- Lastly, and of course this is subjective, but I wish the bottom portion was a separate compartment accessible from the outside. Why? Because I always carry a small bag of cables, chargers, etcetera. When on an airplane, I have to empty the darn main compartment to get to cables!
Anyway, great bag, no regrets. If you're on the fence, buy this one.
25 mars 2026
Svar från Timbuk2
Thanks for the great review—we’re glad you’re loving the quality, laptop protection, and travel-friendly size.
We hear you on the interior pockets and access. That’s really helpful feedback, and we’ll share it with our product team.
If you have any more thoughts, feel free to reach out—we’d love to hear them.
Thanks again for choosing Timbuk2!
This is a very nice bag
This is a very nice bag. I expect many years of service. The ability to customize what especially fun.
18 februari 2026
Svar från Timbuk2
Thank you for your kind words! We’re so glad to hear you’re enjoying the bag and that the customization options added to the experience. It’s great to know you expect many years of use from it—that’s exactly what we aim for. We truly appreciate your support!
Great Bag
Great Bag! Can fit baggage for my family and friends, use it for work every day to carry it in the office.
25 mars 2026
Svar från Timbuk2
Thank you for your kind feedback! We’re so glad to hear the bag has been so versatile for you. It’s great to know it’s meeting your needs so well. We truly appreciate your support!
Svar från Timbuk2
Thank you for your feedback! We’re glad to hear you found the product well made and sturdy. It’s great to know you’re happy with it—we appreciate your support!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.