Second time ordering from Timber Composite Doors, and once again, excellent service and product. Fast efficient survey, fitting was excellent and we're really pleased with the new front door.
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Det här tycker kunderna
Really good experience with this company. Liked the website which allows you to play around with designs and gives complete transparency on prices. Good customer service from the company who answered... Se mer
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Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Se mer
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Go0d response to all our enquiries. Quick and efficient service. Good price too. The only let down was on some of the final finishing, caulking etc but considering the fit was to an old building the... Se mer
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Företagsinformation
Om Timber Composite Doors
Skrivet av företaget
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Kontaktuppgifter
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Storbritannien
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All staff members were cheerful and…
All staff members were cheerful and very competent.
The delivery driver also good at his job.
Full marks all round!
V.B.
17 april 2025
Svar från Timber Composite Doors
Hi Vince,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Simple process
Simple process, swiftly installed, solid product . can’t find anything wrong
15 april 2025
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Ben,
Thank you for taking the time to share your experience and for ordering from Timber Composite Doors.
Kind Regards
Katie
Love my door
Love my door, great quality, solid, have had so many compliments on it. Fitters were brilliant. Would recommend
10 april 2025
Svar från Timber Composite Doors
Good morning,
Thank you so much for leaving us a review and for choosing Timber Composite Doors.
We are delighted to hear you love your new door!
We truly appreciate your recommendation, and if there is anything else we can help you with in the future, please do not hesitate to get in touch.
Best Wishes
Katie
Svar från Timber Composite Doors
Hi Val.
Thank you frot taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted to hear you are happy with your new door!
Best Wishes
Katie
Svar från Timber Composite Doors
Hi Peter,
Thank you for taking the time to leave us a 5-star review and for choosing Timber Composite Doors!
Best Wishes
Katie
THE DOOR MECHANISM WENT BAD I HAD TO…
THE DOOR MECHANISM WENT BAD I HAD TO CALL OUT A LOCKSMITH TO TEMPORARILY FIX THE DOOR AND I HAVE NOT BEEN REFUNDED THE COST.
24 mars 2025
Svar från Timber Composite Doors
Hi Isaac,
I'm sorry to hear of the issues you have recently experienced, Please be assured that our priority is resolving your issue and ensuring you are satisfied.
Sadly, issues can occur from time to time. In your scenario, your locking mechanism has failed over the weekend when we are unfortunately closed.
Since you reported the issue to us on the 25th March, we have worked tirelessly to ensure a new locking mechanism is delivered today so it can be installed by our installers Martindales, tomorrow, so overall the turnaround to rectify the issue is 72 hours.
In regard to your locksmith invoice, we advise all customers that we are more than happy to cover locksmiths up to the value of £100, You can find this in our terms and conditions, which were agreed at the point of sale.
In your case, you have submitted 2 x invoices for over £500, which is significantly higher than what we agree to cover.
However, the invoices have been sent to the manufacturer's management team to ultimately make a decision on the further costs, we hope to have more information for you soon.
Once again, I am sorry for the issue you have encountered. If we can assist with anything else, please do get in touch.
Kind regards
Katie
Door was excellent
Door was excellent, your fitters were first class couldn’t do enough kept me well informed all the way through fitting
20 mars 2025
Svar från Timber Composite Doors
Hi Thomad,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled to hear you are happy with your new door and the service received from start to finish.
Kind Regards
Katie
Good quality product
Good quality product, efficient service, more competitive pricing than local firms and timings pretty good
4 mars 2025
Svar från Timber Composite Doors
Hi Matthew,
Thank you for taking the time to leave us a review and for choosing Timber Composite Doors.
We are delighted we could provide you with a great experience from start to finish, and we do hope you love your new door.
Best Wishes
Katie & The Timber Composite Door Team
From our initial enquiry with Nick…
From our initial enquiry with Nick Curwen and the team through to the survey and installation even answering some difficult and technical questions the experience has been fantastic and the French composite doors are superb. Very happy
24 februari 2025
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Craig,
Thank you for taking the time to leave us a review and for ordering with Timber Composite Doors.
We are delighted we could support you with your new door with the help of the brilliant Nick. I will be sure to pass your feedback on.
Should we be able to help you with anything else in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Extra Cost due bad quality
The door cracked, the company sent door slabs to me.
I asked the company to install it as long as still under guarantee, but the company refused under excuse that the guarantee for supplying only.
I would ask the company, why i should pay, while the fault from your door quality?
4 mars 2025
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Ali,
I'm sorry to hear you are not happy with the service we have provided recently.
Unfortunately, as your order was placed in 2019, the 5-year fitting guarantee has expired. As you still have a 10-year door guarantee active, we are more than happy to provide replacement parts should anything go wrong, but you are no longer covered for fitting.
I can see in your case a replacement slab will be required due to cracking, which has appeared as the door has got older.
I'm sorry you are not happy with this service. The team will be more than happy to arrange a quote for our installers to return and fit the new slab, or you are welcome to find your own installers.
Thanks again.
Katie
Simple effective website and value for money door.
Simple effective website and value for money door.
Delivered within two weeks and had a message the day before with an hour slot.
Would definitely use the company again if I was to order a door.
12 februari 2025
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Nigel,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are pleased to hear we could provide you with great service, great value and a user-friendly experience, which we truly do aim forwith all our customers.
Kind Regards
Katie
Very good service
Very good service, good price and very well fitted and on a excellent timely manner. Polite and friendly and also cleaned up after the work very efficient.
17 februari 2025
Omdöme utan inbjudan
Svar från Timber Composite Doors
Hi Mr Carruthers,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted our installers and their service shone through you!
Kind regards
Katie
Great experience
Great price, really easy ordering process, prompt updates and survey and the install was fab, definitely recommend.
25 februari 2025
Svar från Timber Composite Doors
Hi Kathy,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We appreciate your recommendation and are delighted to have provided you with a great experience from start to finish.
Best Wishes
Katie
Good customer service
Good customer service over the phone, speedy delivery service and good quality door
24 februari 2025
Svar från Timber Composite Doors
Good morning,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted we could provide you with great service and a great quality door, which is always our goal for our customers.
If we can assist you with anything else, please do not hesitate to get in touch.
Kind Regards
Katie
Exceptional Door Quality & customer experience 👍
I was sceptical of ordering a door online and doing a d.i.y. Install…. But I can honestly say from my first phone call to designing the door using the easy online door configurator it was and absolute breeze.
The representative “Nick” was brilliant, taking me through all the options of my design and ensuring I fully understood each choice and its implications.
Delivery was on date & time and delivery driver insisted on placing the door inside my property to ensure no damage occurred.
Instructions are supplied on how to install and providing you take as much time as is needed to ensure the door is plumb & square in the opening BEFORE fixing to the substrate it will be easy and no need then to mess about with post install adjustments.
Quality of the door finish and locking mechanism is superb.
I throughly recommend Timber Composite Doors
( Solidor) based on my experience from start to finish.
Absolute 5 Stars 🌟 🌟 🌟 🌟 🌟
13 februari 2025
Svar från Timber Composite Doors
Good Morning,
Thank you for taking the time to leave us such a wonderful review and for choosing Timber Composite Doors.
We are over the moon we could provide you with a fantastic experience from start to finish with the help of the wonderful Nick.
It's great to hear your DIY installation went ahead smoothly with no fuss and we do hope you love your new door.
If we can assist you with anything else in the future please do not hesitate to get in touch.
Kind Regards
Katie
Top quality door
Professional service from start to finish. Great door with excellent fitting. Really pleased with the outcome.
17 februari 2025
Svar från Timber Composite Doors
Hi Zulfqar,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted you are pleased with the service provided from start to finish and to hear you are happy with your new door.
If we can assist you with anything else in the future please do not hesitate to get in touch.
Kind Regards
Katie
Really pleased with the Solidor…
Really pleased with the Solidor supplied by timber composite doors. Really easy process from start to finish, website was great and easy to navigate. Door arrived really promptly and was kept informed through the whole process. Delivery was super easy too. Easy to fit and sizes as expected. Great price - really competitive, will be back in the future when we need to change more doors
14 februari 2025
Svar från Timber Composite Doors
Good afternoon,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are delighted to hear you are pleased with your new Solidor and the overall service from start to finish you have received,
If there is anything else we can help with in the future please do not hesitate to get in touch.
Kind Regards
Katie
Good response to all our enquiries
Go0d response to all our enquiries. Quick and efficient service. Good price too. The only let down was on some of the final finishing, caulking etc but considering the fit was to an old building they probably couldn't have done much better.
Overall very happy
14 februari 2025
Svar från Timber Composite Doors
Hi,
Thank you for taking the time to share your experience and choosing Timber Composite Doors.
I'm sorry to hear you are not happy with the finishing of the door, if you would like to send some images over to our support team we will be able to advise if this is within tolerance or not.
We are delighted overall you are happy with your new door and the service you received.
Again, if you'd like to follow up with the finishing we would be more than happy to assist you.
Kind Regards
Katie
Svar från Timber Composite Doors
Hi Philip,
Thank you for taking the time to leave us a review and for choosing Timber Composite Doors.
We are thrilled the door was installed as expected and you are happy with your new door.
Kind Regards
Katie
Great communication gave great advice…
Great communication gave great advice on installation, would highly recommend
10 februari 2025
Svar från Timber Composite Doors
Hi Gary,
Thank you for taking the time to share your experience and for your recommendation of Timber Composite Doors.
Best Wishes
Katie
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