Website was ok, delivery was an absolute shambles. I watched the 2 people delivering my tiles drop the entire palate on its head and had to inform them that I wasn't accepting the delivery until I had... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There was phone and email support. When our smallish order of heavy tiles arrived with some corners cracked, the company arranged to send us replacements when we showed photos, and also allowed us to... Se mer
Företaget har svarat
The tiles are amazing. 3 were damaged in transit but I’d allowed for breakage so had enough to complete the job. A refund was arranged for the 3 damaged tiles and customer services responded quickly.... Se mer
Extremely impressed with Tiles direct. Firstly the price was quite frankly the cheapest by far. Simple website to navigate and purchase. We were kept informed of our order status and delivery throu... Se mer
Företagsinformation
Skrivet av företaget
Tiles Direct is one of the UK’s largest independent tile distributors and retailers, with over 31 years experience in supplying tiles to architects, specifiers, designers, contractors, developers, distributors and discerning consumers. Our family ethos remains the same across every part of our business, providing ‘value centred design’ and helping you ‘own your design for less’. Stocking over 1000 pallets in our lean operations and strategic distribution sites throughout the country, with substantial stock holdings co-ordinated from our 120,000 sq ft central-hub in Leeds, our entire operation is geared towards meeting the most demanding of schedules. And from our efficient online ordering process to our order-wide express delivery service, by choosing Tiles Direct, you could get your hands on your first-class tiles sooner than you think. Our extensive range of the latest products from Europe’s leading manufacturers puts you at the forefront of cutting edge designs and technologies. Our longstanding relationships with our manufacturers and huge leverage in buying power means we can ensure that we offer our customers the best deal online for floor tiles and wall tiles. At Tiles Direct, we pride ourselves in our competitively-priced tiles - so if you find the same tiles at a better price elsewhere, we’ll match or beat it. Contact us today to find out more.
Kontaktuppgifter
3,8
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tiles arrives safely and samples well…
Tiles arrives safely and samples well wrapped
26 september 2025
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Ordered mosaic tiles when they arrived…
Ordered mosaic tiles when they arrived were totally the wrong shade, nothing like the pictures shown. Paid £40 postage for a small package. I then had to pay to return the tiles and they charged a further 10% of the order value to re shelve them! In total I Paid £48 postage for £30 worth of tiles. Would not recommend!
26 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Fantastic service so far
Fantastic service so far, ordered numerous samples over the past few weeks. Service has been fantastic easy to communicate with and I am confident with proceeding with an order plus the prices are amazing
1 oktober 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Good selection of tiles for all…
Good selection of tiles for all budgets, fast delivery of sample, quick delivery following online order, kept informed regarding delivery. Tiles look great, very happy with service. Thanks
26 september 2025
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Poor service and business practice
A load of tiles were broken on the order i recieved yesterday. I get this will happen. Upon calling them i was told i need to send photos showing each invividual broken tile, and they won't send out those tiles i can see are broken now, and any others required which are discovered next week when the tiles need to be moved, only in one lot requiring me to open and check every single tile now. They also refused to take away the packs of broken tiles. Whilst they are cheap, so is their service and business practice. I won't be using them again and i would suggest others avoid them too.
30 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Might be the best tile company in the…
Might be the best tile company in the UK but I don't know because every time I pressed a Google shopping link it kept going to a chat bot.
Couldn't get past the bot to look at the site.
27 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Tragic customer service and no communication
Before I placed my order I asked how much they had in stock. I need 40sqm they said they have 70sqm, so I placed my order. On a day of assumed delivery I got email saying that my tiles are out of stock and I can choose something else. I responded to that immediately and said I was told they have 70sqm in stock. Had to wait for response 2 days, and I all got “sorry we have limited stock of the tile”. Since they I sent plenty of emails all ignored. Really shocked by lack of communication and customer service.
26 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Tiles-Direct saviours!!
Tiles-Direct were easy to contact for stock check and Debs was fantastic!! She helped guide us on how to fast track our lastminute order and actioned this with the warehouse… 2 days later we should recieve our mosaics for a disability bathroom :)
24 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
great communication…
I have made several orders for samples - choosing tiles is a minefield!
I realised my first few ordered were going to my old address (no idea how this auto filled)
I emailed and got a response within minutes from Debs, who amended/redispatched my orders with no fuss at all.
Very happy!
24 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great service from tiles direct
Great service from tiles direct, few tiles were damaged in transit but tiles direct replaced them with no issues within a few days.
24 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent customer care
I had a great experience with Tiles Direct. Debs helped me with my order and was so helpful throughout. The delivery charge was originally £39, but because my order was small, I contacted them and Debs quickly arranged to reduce it to just £10. She was quick to reply and made the whole process smooth and easy. Excellent customer care – highly recommend!
23 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Dreadful chat bot on this website
Dreadful chat bot on this website. It really is doing you no favours whatsoever
12 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Really helpful customer service
Really helpful customer service. I needed to amend my order after placing it online and the team helped me really efficiently
11 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great Service
The tiles we ordered were great value and delivery was very quick - ordered on Friday, arrived on Monday.
We discovered a few breakages on delivery but these were easily and quickly replaced without issue. Would definitely use this company again.
8 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Super helpful and speedy service.
11 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great tiles, perfect quantity.
Great tiles, just what I needed, in the perfect quantity. I thought it would be too smaller of an order but no problems there...
The automatic delivery charge of £39 was a little excessive but it was swiftly dealt with by Debs who confirmed they would send me a refund of a reasonable amount for the delivery. Just a shame it doesn't calculate accurate delivery costs at the point of sale.
11 september 2025
Omdöme utan inbjudan
Really happy with tiles direct
Really happy with tiles direct. The quality of the product is great and the customer service is top notch (thanks to Debs). Would recommend them and use them again.
10 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Efficient with great communication
Efficient with great communication
9 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent Support
Called & spoke to Debs about a question I had with a purchase I had just made. She handled this very quickly, professionally & most importantly to me in a very friendly manner
& was even able to save me money
Result
Would highly recommend Tiles-Direct.com
9 september 2025
Omdöme utan inbjudan
Svar från Tiles-direct.com
Thank you so much for this fantastic 5-star review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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