Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From using the easy to navigate website to outstanding customer service. After my order was received Rabia Idrees made contact by email. I had mentioned difficulty in parking and not sure if someone w... Se mer
I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay... Se mer
We cannot fault the service and quality provided by Tile Mountain and Bathroom Mountain. Both the porcelain tiles and Trepanels were excellent quality. Yet to fit the bath but also looks quality.... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb service & stunning tiles
Superb service. Tiles arrived the next day, and in perfect condition. I have delayed writing a review purely because the tiles hadn’t been laid until now. Maddox light grey tiles 60x60 are absolutely stunning on an outside terrace. We are absolutely thrilled with the clean, bright look they have achieved. Highly recommend Tile Mountain for a stunning choice of tiles, great value and excellent customer service!
29 maj 2026
Omdöme utan inbjudan
Excellent customer service
We were having some issues with the online ordering so I called the customer service line and spoke to a lovely person called Kaz.
Thanks to her great customer service everything was sorted within a few minutes. I was particularly pleased with the booking in system, I was able to pick a day that suited me and you can even choose next day delivery free of charge if you need it.
I cannot review the materials as they aren't due for a couple of days but so far I am very happy with my experience with Tile Mountain.
7 juli 2026
Omdöme utan inbjudan
Fast response
I requested information and Kaz replied very quickly with everything I needed.
7 juli 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Poor experience
I visited the stoke store and was really disappointed. I had a look round the store for the precious white onyx tile that i’d seen online. Couldn’t find it. Asked at the desk for help and was abruptly responded to by a woman who said it was on the back wall. I said I’d looked there but couldn’t see it. The tiles are not displayed well. There’s layers of them on wheels that you have to pull, with tiny labels telling you what the tile is so you could spend hours in there trying to find something. A man next to her said he’d come and have a look. It was not on the back wall. The woman had magically disappeared so he couldn’t ask her again. He said he can get one from the warehouse but it will take 5 minutes. 10 minutes later he came back with a dripping wet tile (it had been raining) and it was completely different to the tile online. I wasn’t convinced it was the right tile. I left and a few weeks later ordered a half sample online for around £10. It came with tiny black holes in. I phoned customer service wondering if it was an imperfection and he thought it was, he was actually quite helpful and sent me another one next day delivery free of charge. The second tile that came, came with black marks under the glaze. I don’t know if the samples they use are ones with defects but as I have had 2 samples and a bad experience in store I’ve completely lost trust and will not be buying from tile mountain.
6 juli 2026
Omdöme utan inbjudan
Svar från Tile Mountain
Hi Lucy,
We're very sorry to hear about your experience, both during your visit to our Stoke store and with the samples you received. This is certainly not the level of service or product quality we strive to provide, and we understand why this has affected your confidence in us.
We're sorry that you found it difficult to locate the tile you were looking for and that the service you received in store did not meet your expectations. We're also disappointed to hear that both samples you received appeared to have defects, despite our Customer Service team arranging a replacement.
We have requested some additional information so that we can investigate your experience thoroughly.
Best wishes,
The Tile Mountain Team.
Amazing tiles
20 maj 2026
Excellent customer support.
Placed an order for my tiling project and it arrived as per delivery date, however I had ordered the wrong type of backer boards, not unusual because nothing goes to plan in the house I live in.
I called customer services and despite some difficulties on my part a return was arranged, I want to mention Kaz from customer services who went beyond what would be expected to sort this for me, shes a real gem !
2 juli 2026
Omdöme utan inbjudan
Breakages were frustrating, but customer service was excellent
Review updated - after lodging a 1 star review about Broken Tiles, Tile Mountain reached out and actually did something positive and refunded the broken tiles without fuss and within 24 hours.
1 star knocked off due to the hassle of having broken tiles but I must admit I was impressed with their customer service - they did what customer service should - they fixed the problem.
Thank you Tile Mountain .
6 juli 2026
Omdöme utan inbjudan
Svar från Tile Mountain
Hi Toby,
We are very sorry to hear that your order arrived damaged. We have attempted to contact you as we would like to look into the points you have raised. If you could please respond at your earliest convenience, it would be greatly appreciated.
Best wishes,
The Tile Mountain Team
The tiles arrived as expected
The tiles arrived as expected! However the driver was completely incompetent and unable to operate the independent pallet/ fort lift! The tiles had to be unloaded manually!
I tried to ring customer service and no one bothered to answer the phone and similarly no one has responded to my email!
22 juni 2026
Svar från Tile Mountain
Hi Nick,
We are very sorry to hear that the delivery driver was unable to unload the tiles using the pump truck, resulting in the tiles having to be unloaded manually.
We are pleased that we have been able to offer a gesture of goodwill as an apology for the inconvenience caused. We will also investigate this matter with our courier to help prevent a similar issue from occurring in the future.
The Tile Mountain Team
Had damages
Had damages. Sent so many photos of the damages/ breakages
Was told to go it through email then a transfer website
Still won’t refund
22 juni 2026
Svar från Tile Mountain
Hi Rebecca,
We are very sorry to hear that you have sent images of your damaged goods to us, but have yet to receive a refund.
We are pleased that your refund has now been processed, along with a gesture of goodwill as our apology.
Best Wishes
The Tile Mountain Team
The tiles are great the delivery was…
The tiles are great the delivery was very expensive and they don’t refund on unused tiles that are in a sealed box.
22 juni 2026
Very quick and smooth service
21 maj 2026
Great customer service.
22 juni 2026
Requested a sample and it arrived…
Requested a sample and it arrived within couple of days, true likeness of photo in advert and fantastic price for tiles on offer. Only disappointment I had was that the tile didn’t come in a smaller size
15 juni 2026
Delivered when promised
Delivered when promised, polite courier.
On face of it, tiles look and feel good quality.
22 juni 2026
Good Quality
Bit of confusion regarding the colour when they arrived, but it was a misunderstanding
They all arrived in one piece and well packed
21 juni 2026
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