Sam was super helpful! New phone, contract and transfer over from Tesco Mobile done in less than ten minutes, explained everything brilliantly, thank you so much!
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Popped in store today to check on the 3 accounts I have for my children. Sam was absolutely amazing. Nothing was too much trouble, she made me lots of savings and was friendly and polite. Best experie... Se mer
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Just called into your Solihull branch and had amazing service from Jake who changed our family SIM cards with great knowledge and professionalism.
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I needed to upgrade my contract and visited the Three Mobile store at Touchwood, Solihull. I met Sam there, and she was extremely nice and helpful. She explained everything clearly and patiently, whic... Se mer
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Företagsinformation
Om Three UK - 3Store Solihull
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
23 (Unit 63) Touchwood Court, B91 3GZ, Solihull, South, Storbritannien
- 01217039352
4,8
Utmärkt
100 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Just called into your Solihull branch…
Just called into your Solihull branch and had amazing service from Jake who changed our family SIM cards with great knowledge and professionalism.
18 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi Jason, thanks so much for the fantastic 5 star review! We’re delighted to hear that Jake made your visit at our Solihull store such a smooth and professional experience.
Three Social Media Team
Thank you Sam!
Sam was super helpful! New phone, contract and transfer over from Tesco Mobile done in less than ten minutes, explained everything brilliantly, thank you so much!
18 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hey Jordana, we’re really glad to hear Sam made everything smooth and ensured you got exactly what you needed. Thanks for sharing your experience 🙌
-Three Social Media Team.
Ibrar is wonderful and helped us…
Ibrar is wonderful and helped us enormously with a new Doro phone. Thank you
14 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hello Mrs Smith, we’re glad Ibrar made getting your new phone easy and enjoyable. - Three Social Media Team
Svar från Three UK - 3Store Solihull
Hey Ahmed, thank you for the wonderful 5 star review! We’re thrilled to hear our team provided the support you were looking for.-Three Social Media Team
Brilliant help named Sam
10 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Thank you for your kind words, Ruth! We’re so glad Sam provided such fantastic support. 🌟 – Three Social Media Team
3 x phone upgrades
Popped in store today to check on the 3 accounts I have for my children. Sam was absolutely amazing. Nothing was too much trouble, she made me lots of savings and was friendly and polite. Best experience in a phone shop yet!
8 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Thanks, Georgina. Delighted Sam took great care of you and made everything straightforward while helping you save.
– Three Social Media Team
Sam made our experience amazing and we…
Sam made our experience amazing and we left the shop very happy and got exactly what we wanted
8 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi Darcey, We are absolutely delighted to hear about your fantastic visit to our store. It is wonderful to know that Sam provided such excellent support and ensured you left with everything you needed.— Three Social Media Team
Avoid 3 store Touchwood Solihull at all costs
Avoid 3 at all costs , if I could leave a zero review I would. I have an account in my name in Telford with a mobile that my dad uses at his address in Solihull. My dad is a vulnerable 80 year old. He has been recently experiencing coverage issues in just his home and street so went into the Three store in Touchwood Solihull 07/07/26 to see if they could help him solve the issues. His signal is fine everywhere else. My dad spoke to an Asian lad ( can’t remember his name ) who couldn’t solve the issues but told my dad he could upgrade his sim for £1 cheaper which my dad agreed to and signed the new 24m contract on the advisors IPad. The sales advisor sent the contract to my dad via email. This still hasn’t solved the signal issues but what I’m more concerned with is the fact that the store has committed a an unauthorised upgrade, data breach and fraudulent transaction.
This account is in my name. I was not present when any of this was taking place. I was not contacted to inform me this was taking place.
My dad was not asked for any ID to confirm his identify. The contract was sent to my dad via email which needs a password to open the contract which is my date of birth. The sales advisor also got my dad to sign the contract on his iPad. The contract details are still in my name! So not only was the account not validated the sales advisor has committed a serious data breach and taken advantage of an 80yr old vulnerable man. My dad didn’t understand what was happening he just wanted to sort out his signal issues and was happy to be paying a £1 cheaper.
My dad contacted me this afternoon to explain that he was having issues and told me about going into the store and having a new contract which surprised me as I know his phone is in my name.
I contacted the store via phone and spoke with Jake the manager who initially seemed shocked but then tried backtracking saying that the account had been validated by asking questions and probably sending a text to the phone in question and couldn’t tell me the name of the sales advisor as they had cover in the store but would look into it.
You cannot get someone to sign an agreement when the account isn’t in their name, black and white it’s as simple as that. A massive unlawful and illegal data breach. This store needs investigating , how many times has this happened before ??
An official complaint will be submitted to the complaints department.
7 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi there, We want to ensure this situation is fully and properly investigated. Since the account is in your name, and you mentioned reaching out to Jake at our Touchwood Solihull store, we want to make sure your concerns are handled immediately by the right department. To progress this further, please reach out to our Complaints team directly via this link: https://bit.ly/3uJlOrF. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm, and will be able to review your case in full.— Three Social Media Team
Sam was extremely helpful and…
Sam was extremely helpful and knowledgable and managed to sort a new phone, and broadband for us at a very good price. Thank you Sam
6 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi Nicola, thanks for sharing your lovely feedback. We’re happy to hear that Sam provided expert support, helped you choose a new device and broadband that suited your needs, and secured a great value deal for you.
— Three Social Media Team
Sam helped me getting a new phone
Sam helped me getting a new phone, and contract she was amazing to get it sorted. Very easy and great process.
4 juli 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi Harry, thank you for the fantastic 5 star review. We’re really pleased to hear Sam guided you through everything with ease and made the whole process straightforward from start to finish.-Three Social Media Team.
Sam at the Solihull branch is very…
Sam at the Solihull branch is very knowledgeable, polite and helpful. We dealt with Sam a couple of years ago and had a great experience then.
23 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi there! This absolutely made our day! 💗✨ Sam truly is a star, and we’re delighted he could support you again with such kindness and expertise. Thank you for sharing your experience 😊
—Three Social Media Team
Jake was very helpful and got me good…
Jake was very helpful and got me good deals and freebies!
21 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi Louise. It is fantastic to hear that Jake looked after you so well, guided you to some great offers, and sorted out those extra treats for you. We appreciate you taking the time to share your positive experience. -Shivam
Great help and lovely person
Great help and lovely person, helped solve all of the issued and helped to upgrade contract
15 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
That’s brilliant 🌟 Evie. We’re glad our colleague delivered such warm and thoughtful support, resolving everything while guiding your contract upgrade with care ✨ -Arvind
Emmanuel served me today and was…
Emmanuel served me today and was extremely helpful and knowledgeable.
Thank you
11 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi David, it is brilliant to hear that your visit today was so productive and straightforward. We are incredibly glad Emmanuel could step in with his expert advice to guide you through everything and ensure you were fully looked after. -Shivam
My experience was being patient l triex…
My experience was being patient l triex so many times to get phone l was failling but at last unexpectadly l was offered brandy new phone.
The well doing of the company , the three network is good
16 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hello Thubalenkosi, we’re glad to hear you had a wonderful experience with us. Your feedback means a lot 😊 -Neha
Got a new contract
Got a new contract, tia was amazing to talk to. Very helpful.
18 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hey Saleha, that’s brilliant! We’re thrilled to hear that Tia made your experience such a positive one. Thank you so much for the amazing 5⭐ review! -Veronica
Wonderful experience!
Wonderful experience here, especially thank you Sam for helping, providing a more ideal plan for me.
18 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi, thanks for sharing your experience. Great to hear Sam helped you find a plan that suited your needs. -Suhaas
Amazing service from Sam in the…
Amazing service from Sam in the Solihull branch. Renewing 4 contracts all with different requirements! She was so helpful and helped us get the best possible deal and made sure it suited each of us
Thanks for a fab service
18 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hi Michelle, thanks for your kind review! It's great to hear Sam in Solihull was able to make things easy while finding the best fit for everyone. We really appreciate you sharing your experience 😊 -Neha
Sam was very and very professional…
Sam was very and very professional thank you
16 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Hey Josie, thank you for sharing this amazing 5⭐ review! We’re thrilled Sam gave you such a fantastic experience. -Neha
Great customer service from tia
Great customer service from tia, she was very helpful and professional.
15 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Solihull
Superb, Amir! 🌟 A big shout out to Tia for making your experience truly exceptional. Thank you for your kind words! ☺️ -Prabhjeet
Detta är Trustpilot
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