Izzie helped me get a new phone she asked me lots of questions and showed me some options, she was fabulous and very thorough. She set my new phone up for me and helped me transfer my data , she was w... Se mer
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Plats
Byt platsUnit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My phone was playing up and could barely do anything so I went to the store for support and walked out with another which they set up for me, the only downside was I forgot the password to my old emai... Se mer
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my experience was great in store they worked really hard and found soo many deals!! but i am giving up my samsung and going for shiny new google pixel. i am trading in my old phone and saying goodbye... Se mer
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I was served by Colly, who helped me make the most of the deals available. The whole experience of upgrading was made completely painless. Thank you Colly
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Företagsinformation
Om Three UK - 3Store Lancaster SC
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, Storbritannien
- 01524848234
4,8
Utmärkt
60 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New phone at last
My phone wasn't working and had to visit the shop multiple times, trying multiple different things to work out the cause. In the end advisor helped me sort out a new device and explained it all to me in a way that me and my partner could understand. Can't wait to try this new one out and finally have a working phone.
18 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Must have been made by AI not by me
NoWent to Lancaster store to look at new phones, was served my a lovely lady called Jodie the manager ,she talked me through my options and we found a new phone she helped me get set up. Great to deal with.
1 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Alastair, this absolutely made our day! We’re so happy Jodie could walk you through everything and help you find the perfect new phone. She’s brilliant at making the whole process easy and enjoyable. Thanks for sharing your experience! 😊 -Ayesha
I had an email about my upgrade and…
I had an email about my upgrade and chose to visit the store to speak to someone face to face, They kindly helped me sort a new phone out and helped an old man get his stuff across,great work
18 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Wow, Terry! 🎉 That’s wonderful to hear. We’re so glad you felt comfortable with our service from our colleague. Thank you for sharing, helping our customers is always our pleasure! 🥰 -Kashish
Brilliant!
Popped in to enquire anas was brilliant told me about a trade in deal which meant I could upgrade early and pay off my old phone I got more data and a new phone and I can claim a free watch! He sorted it all out and transferred all my data!
17 januari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
What a magical moment 💕 Anas created the best possible deal for you, Ben, ensuring 5 ⭐ service. Your happiness means the world to us 🌈 Here’s to building many more special memories together. -Ashifa
Great as always!
Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We visited again to transfer our data abd jodie was on hand again to help us! Really pleased and akways receive amazing service from the staff at your lancaster branch.
12 januari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Svar från Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Helped me switch
Came to 3 store as my o2 contract was ending and the signal is poor , they did a coverage check for me and said I’d get signal , they were friendly and helpful, helped me moved my number across. So far so good!
6 januari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Well done !!
Liam the guy who sorted our phones and internet out was very clued up with setup and great information he told , great !
2 januari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Thanks for your 5 ⭐ review, John, and it's lovely to hear that you enjoyed great customer service from Liam with your mobile and Broadband services. We appreciate you taking the time to share this with us. Happy New Year 🎊. -Michael
Had an impromptu visit to the store but…
Had an impromptu visit to the store but ended up upgrading my phone and getting a prepaid Mastercard gift from Samsung to boot. Great stuff!
22 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
That’s what we like to hear, Sandra! 🥳 We’re absolutely buzzing that your spontaneous visit turned into a winning trip with a shiny new upgrade and a Samsung treat to top it off. Thank you for the stellar 5 ⭐ review, you’ve truly made our day! -Kishan
My best phone experience to date
Dean and Jodie provided perspective altering service during my visit. I was skeptical about three, but their professionalism and candor ensured I felt at ease, especially as a vulnerable person.
19 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hi James, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Fantastic
Fantastic, brilliant staff that supported me with my phone journey and broadband 😊
16 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hi Anthony! We absolutely love hearing this. We're glad to hear that you were given excellent support throughout. Hope you have a wonderful day 😊 -Kashish
Honest and caring team at Three
Both people in store were incredibly welcoming and very patient and knowledgeable. After having a pressured sales team at Vodafone in lancaster misleading and lying to me the team at Three took their time outline just what I needed.
Fab team and thank you for the time and care you took.
13 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
We're heartened that you had a great experience in store, Louis. That you found the service transparent and comfortable, so you could make the right decision for yourself. Thank you for a brilliant review -Scott
Really helpful
Went into lancaster store to enquire about using my phone in spain, the manager jodie was really helpful she explaons the costs and added a bundle to my account for me she also sorted my wife with a new phone contract and transfered eveeything over from her old one. Amazing service i will be back when my phone is due.
6 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
My store visit
Hello, we called the Lancaster store the day before today to book in for a new phone and a data transfer done to it for today. They said that was fine and I was made to feel welcome. Today i went and got my new phone and it has all my stuff on it which is wonderful. Staff were polite and friendly and so helpful.
19 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
That's terrific, Mandy, we're overjoyed that you had such an efficient journey to getting your new phone, and that the Lancaster store were so efficient. Thank you for a great review :) -Scott
Lancaster helpful as usual
I had a virus on my phone and went to see the lovely handsome man in store called dean who fixed it for me. My phone is now fixed and working again. I will go in to see him again in a couple of months when my contract is due.
10 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Dean help me again
I visited store to see Dean as he always helps me for years , he helped me out with new phone and set it up 4 me so that even an idiot could use it , it is now basic phone
Dean is wonderful as always and know more about technology than any one , and I am thankful I have a three store close to home I can go to If I need 2
8 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Lancaster Three
Liam made me and my husband feel welcome in store we came from Kendal to visit. Store was nice and clean and both him and dean were very helpful and even managed to save us money!
5 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
That's wonderful, Steve. We're pleased that Liam was professional and made you feel comfortable in store. Thank you for your great review ;) -Scott
Helpful & amazing staff
Jodie at the 3 store in Lancaster was amazing. She explained everything and was extremely helpful
5 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Thanks for this fantastic 5⭐ review, Claire. We really do appreciate you taking the time to send this over! Great work Jodie 🎉 -Jade
Heyy helped me review my contract and…
They helped me review my contract and make changes as I so desired. I am not native English so they helped me speak to customer services too
1 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Lancaster SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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