Will was very helpful in explaining how to drop the price of the plan and making sure I was getting the most bang for my buck.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... Se mer
Företaget har svarat
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
Företaget har svarat
Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone. Excellent customer service and would highly recommend visiting the store.
Företaget har svarat
Företagsinformation
Om Three UK - 3Store Dundee
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, Storbritannien
- 01382206634
4,7
Utmärkt
45 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service covered everything
Excellent service covered everything
Staff first class
15 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hi Stuart, it's good to know the team explained everything well and kept things clear throughout - Three Social Media Team -Suhaas
Will was very helpful in explaining how…
Will was very helpful in explaining how to drop the price of the plan and making sure I was getting the most bang for my buck.
13 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Big shoutout to Will for turning customer service into a full-on positive experience, Mikey! Your feedback means a lot! 😊 -Neha
Adam was fantastic customer…
Adam was fantastic customer representative, answered all questions clearly and explained everything in detail
12 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hi Adam. Thank you for taking the time to share your experience. We are glad to hear that our team member answered everything clearly and provided you with such thorough support. -Shivam
Very helpful staff
Very helpful staff, considering our age,we need all the help we can get.
10 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hey John, it’s wonderful to hear your visit went smoothly and that the team provided the level of help you were looking for. We appreciate your kind words. -Ayesha
Svar från Three UK - 3Store Dundee
Thanks a ton for this review, Mrs Guest! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Neha
Staff were extremely helpful and…
Staff were extremely helpful and polite, made my shopping experience exceptional! I will be back!
5 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Thank you! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Spoke with Will who was very helpful…
Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone.
Excellent customer service and would highly recommend visiting the store.
3 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hello, happy to know Will gave useful guidance and helped you proceed with your upgrade smoothly. We appreciate you sharing your feedback. -Suhaas
Great customer service from Will
Great customer service from Will, informative, tried to get us the best deals on our phones.
28 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hi Scott, we appreciate this so much. It’s wonderful to hear how clearly and honestly Will guided you through your options 🥰⭐ -Ayesha
Svar från Three UK - 3Store Dundee
Hi Derek, thank you for sharing this. We are glad to hear that setting up your new SIM was a simple process and that you received such helpful support from us.— VodafoneThree Social Media Team
I had a great experience at three
I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.
21 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Thank you for sharing your experience, Aleksandra 🙌✨. We’re pleased that Will was able to guide you through your upgrade 🎉. -Neha
Very helpful with my problem
13 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hey John, it’s fantastic to hear how we made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Very good upgrade
Will explained things very well at every stage. The offers were very good for upgrading.
6 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Really appreciate your feedback, Ffyona ✨. Wonderful to know Will provided clear explanations at every step and made your upgrade experience feel worthwhile. -Manavata
Really helpful and pleasant staff.
Really helpful and pleasant staff.
Good deal
21 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hi Yolanda, thanks for letting us know! We’re really pleased to hear you’re happy with both the service and the deal you received. Welcome to the family! -Shivam
Adam was extremely helpful with selling…
Adam was extremely helpful with selling and setting up my mother’s new phone. So helpful! Great service!
4 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Tanya, we’re delighted Adam’s guidance and care made setting up your mother’s phone easy. Thank you so much for the 5 ⭐ review! -Suhaas
Terrible Network Speed and Poor Customer Service
I am currently on a 2-year unlimited data contract with Three, living in Dundee, Scotland, and my experience has been extremely disappointing.
The main issue is the very poor network service and slow internet speeds. At times, the speed drops to around 1 Mbps or even lower. Simple tasks like sending a WhatsApp message can take 4–5 minutes, which is completely unacceptable for a modern mobile network.
I have raised this issue multiple times at the Overgate Dundee service centre, but my concerns have not been taken seriously. The staff only point out that my iPhone shows a 4G connection, without properly investigating the actual performance. I even showed them live speed test results demonstrating the slow speeds, but they dismissed it, saying that being inside a shopping centre could affect the signal.
However, the problem is not limited to indoor areas. Even in the city centre, I struggle to send basic messages, which clearly shows that the issue is with the network itself.
Despite making several complaints, no real action has been taken to resolve the problem. When I asked to cancel my contract due to the poor service, I was told that I would still have to pay the full cost of the 2-year contract, even though I am not receiving the service I am paying for.
Overall, this has been a very frustrating experience, and I would not recommend this network based on the poor service quality and lack of customer support.
19 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hi Muhammad, we're sorry to hear this, and we understand how frustrating it can be when your connection isn't working as it should. You can check the coverage and network status in your area by entering your postcode here: https://bit.ly/2ThkuKd. This will show whether any local issues are affecting your service. If everything appears normal or the issue has been ongoing, our team can run full diagnostics and guide you through the best options for your account: https://bit.ly/3C43TKN. They're available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm. If you wish to log your complaint, please reach out to our team here: https://bit.ly/3uJlOrF and we'll be happy to support you. -Prabhjeet
Svar från Three UK - 3Store Dundee
What an amazing 5⭐ rating, Gary. Lovely to hear our team provided such helpful and friendly service. Have a fantastic one ahead! 🌸 -Ayesha
Ricky was very helpful at cleaning my…
Ricky was very helpful at cleaning my phone of viruses
30 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very helpful assistance from Will
Very helpful assistance from Will
Sorted our problem very quickly
24 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Val, we’re delighted Will’s attentive support resolved things swiftly. Your feedback means a lot to us. 😊 -Suhaas
Really helpful and friendly customer…
Really helpful and friendly customer service. Especially Will done a great job.
14 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Oh wow, Dasun! Thank you for sharing your thoughts about Will. We’re so glad we could guide you along the way, and here’s to many more smiling moments together! 💗 -Ayesha
Adam was very helpful and efficient and…
Adam was very helpful and efficient and helped me pick the right phone very quickly. He answered all my questions without hesitation and he was also very friendly and polite. 10/10 service, thank you Adam!
14 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Dundee
Love hearing this, Tabita 💫 We’re thrilled to know Adam offered such clear, confident guidance while helping you choose the phone that suited you best. That amazing 10/10 shout‑out isn’t just uplifting 😍 it motivates us to keep raising the bar every single day. -Arvind
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