The staff were all equally professional, understanding and helpfull. They all had the knowledge and expertise to fix my phone. My phone had a problem due to a download with endless pop ups. It was ver... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... Se mer
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Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... Se mer
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Fantastic service, went in to get a new plan and ended up leaving with one for my daughter as well. Alex was really helpful and easy to talk to; amazing customer service!
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Företagsinformation
Om Three UK - 3Store Canterbury
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, Storbritannien
- 01227458512
4,7
Utmärkt
70 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Big thanks to Declan at 3 for the…
Big thanks to Declan at 3 for the incredible help! We were juggling a ton of account sorting and upgrades, and he handled it all perfectly. He made a complicated process feel easy and kept everything organized throughout. Highly recommended!
6 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Thank you so much for your fantastic feedback, Sam! 🎉 We’re thrilled to hear that Declan made everything easy while helping you sort through your accounts and upgrades. 🙌 -Veronica
Great service and knowledgeable
Jon has been so helpful with accommodating my needs for a new phone. Not only has he directed me to an amazing deal on a new google phone. He was professional and knowledgeable on the product and process behind swapping over from sim only to contract. Would
24 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hi Oliver. We’re delighted Jon could support you in finding the right phone and guide you through the move from SIM only to contract with ease. It’s wonderful to hear his product knowledge and care made the experience straightforward for you. ☺️ -Prabhjeet
Alexandra was really helpful today she…
Alexandra was really helpful today she helped my mum set up her new phone
22 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Yay, Mona! 🎉 Your lovely words and 5 ⭐ really brighten our day. We’re so glad Alexandra could help your mum get her new phone set up. Wishing you lots of smiles ahead. ❤️ -Arvind
This is wonderful experience to visit…
This is wonderful experience to visit in Canterbury and communicate with Alexandra and Nick
14 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Alexandra and Nick’s dedication makes unforgettable memories possible. Thank you, Waseem, for sharing your experience at our Canterbury store. Here’s to countless remarkable moments together. -Ashifa
Staff are rude and unhelpful
Staff are rude and unhelpful, charged me for an extra service I never agreed to and they said I can only cancel it online, whats the point of a shop with no customer service, might as well get a cheaper online contract
9 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hey Benjamin, we’re really sorry to hear about your experience and this certainly isn’t the experience we want for any of our customers. We’d like the chance to understand what went wrong and see how we can make things right. Please reach out to us here so we can assist you right away: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. -Neha
Alex looked after me very well…
Alex looked after me very well explained everything and was amazing. Many thanks
8 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hi Charles, your kind words and 5 ⭐ review truly made our day. Delighted to know Alex offered the level of care that made a real difference 💛 -Arvind
I am an existing 3 customer and popped…
I am an existing 3 customer and popped into the store today to inquire about5g wifi. The staff were very helpful and I came away with my new 5g box to fit later and hopefully have no more trouble with the poor wired existing internet we have. Thank you
3 februari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Stephen, we’re thrilled to hear this! 💙 Our team made your visit smooth and hassle free, and it’s great that you’re all set with your new 5G Home Broadband box. We hope it brings you a smoother, stronger connection at home. Thanks for sharing your experience! -Neha
Kashif was very knowledgeable and saved…
Kashif was very knowledgeable and saved me money without loss of service. Thank you
21 januari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hey Barrie! 🎉 Awesome to hear! Huge shoutout to Kashif for making your experience excellent. Thank you so much for sharing the feedback! 🥰 -Kashish
Was greeted by Alex from 3mobile listen…
Was greeted by Alex from 3mobile listen to the issue I had with my phone dealt with the issue really quick and alls good with my phone now great service
Thank you Alex
17 januari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hi there, that’s fantastic feedback! Alex handled it like a champ and got your phone back on track. Wishing you an amazing day! ☺️ -Veronica
Jon was Very helpful efficient
Jon was Very helpful efficient. Talked me through options and found the best one for me. Far preferable to trying to determine best option online or answering phone calls which could be from anybody.
Canterbury shop is also very conveniently situated
13 januari 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
That’s awesome to hear! 🎉 Jon really knows how to make things simple. JP, we agree the Canterbury shop is in a great spot, and it’s wonderful that it worked out so well for you. Thanks for sharing such a sweet experience! ☺️ -Kashish
Such helpful store staff
Popped into Canterbury store to sort some stuff out . Alex and Jon were super helpful, patient and awesome. Problem sorted… one very happy customer🤩
18 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hello Jon, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Alex is very kind and I really enjoyed…
Alex is very kind and I really enjoyed being with her❤️
11 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
My partner passed recently and Kashif…
My partner passed recently and Kashif was very patient and helped me get the best solution for me on the account. He was so calming in a very upsetting time. A credit to three
9 december 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Thanks for this amazing 5⭐ review, Tim. We really appreciate you taking the time to send over such a lovely experience with one of our team ❤️ Great work Kashif 🎉 -Jade
Excellent friendly service from…
Excellent friendly service from Alexandra 👌.
16 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Nic has been amazing
Nic has been amazing. Professional, friendly and very helpful. Thank you so much. Carol😀
13 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Thanks for your feedback, Carol, and it's lovely to hear that you enjoyed great customer service from Nic. We appreciate you taking the time to share this with us. -Michael
Great service from Jon today
Great service from Jon today. Very helpful. Thank you so much.
13 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Thanks for this amazing 5⭐ review, Julia. We really do appreciate you taking the time to send this over! Great work Jon 🎉 -Jade
John was absolutely amazing
John was absolutely amazing
Helpful and courteous and we got exactly what we needed.
Couldn’t have asked for more. He needs a pay rise
11 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Thanks for this fantastic 5⭐ review, Phil. We appreciate you taking the time to send this over! Well done John 🎉 -Jade
John was very helpful
John was very helpful! And is like this on every visit 😃
10 november 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
That's brilliant, Serena! We're glad John is consistently helpful :) Thank you for the great review -Scott
Great Customer service
Great Customer service at the Canterbury store. Excellent advice and information. Very friendly and helpful.
Alexandra answered every query.
Lydia found the phone.
Came in for a sim change, ended up getting a phone!
31 oktober 2025
Omdöme utan inbjudan
Svar från Three UK - 3Store Canterbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Svar från Three UK - 3Store Canterbury
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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