Emma and Rob at the Basildon store were extremely helpful in connection with upgrading my phone. I would like to provide a further update - I visited Rob on 13th June and he kindly showed me how t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a r... Se mer
Företaget har svarat
Looking for a pay as you go sim £35 U/L and end up leaving with and upgrade plans and multi-sim deal and best option given ever and was greater by Robb in Basildon store
Företaget har svarat
Made a phone call to the branch yesterday. Emma was incredibly helpful and instantly understood our problem. Called into the Basildon branch today and was made very welcome and got our account probl... Se mer
Företaget har svarat
Företagsinformation
Om Three UK - 3Store Basildon
Skrivet av företaget
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Skrivet av företaget
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Kontaktuppgifter
100 Town Square, SS14 1BX, Basildon, London, Storbritannien
- 01268520719
4,8
Utmärkt
55 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We had Emma was very nice and super…
We had Emma was very nice and super helpful!!
25 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hey Leo! 🌷We’re thrilled to know Emma made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
All the staff in the shop in basildon…
All the staff in the shop in basildon are all amazing and very helpful i wish I could remember their names. They were great
22 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Gary, it is fantastic to hear that the whole team in our Basildon store looked after you so well. Thank you for sharing such wonderful feedback about your visit! -Kishan
Cristina
Very very helpful when i was having issues with my sim. Cristina was amazing!! :))
14 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Beatrice! 😊
Love this. Cristina clearly went above and beyond to help with your SIM issue. Thanks a lot for taking the time to share! -Ayesha
Very professional and very nice…
Very professional and very nice approach to the customer, understanding... thank you very much for the nice service and help Cristina and Adam.
Best regards,
Renata and Artur
7 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Your shout‑out is WOW ✨ Kac. Great to know Cristina and Adam delivered such respectful and considerate care, creating a reassuring experience with a thoughtful approach 💫 -Arvind
Emma and Rob were extremely helpful in…
Emma and Rob at the Basildon store were extremely helpful in connection with upgrading my phone.
I would like to provide a further update - I visited Rob on 13th June and he kindly showed me how to use wireless earphones and how to use my new phone etc. Really kind and helpful and patient. Exceptional customer services. Many thanks.
7 juni 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
That’s impressive 🎯 Mrs Eayres. Great to know Emma and Rob in Basildon delivered such clear and assured support while guiding your upgrade smoothly ✨ -Arvind
Robb was superp
Robb was superp! Really helpful and efficient. Thank you so much!
27 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Cat, we really appreciate your feedback. Wonderful to know Robb made the whole experience smooth for you. -Shivam
Carina was amazing in store at Three…
Thank you!!
Carina was amazing in store at Three Basildon today.. what was a nightmare on line was resolved with Carina and her manager.. thank you so much 🤗
25 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Julie, it’s great to hear Carina and the Basildon team were able to step in and get things sorted for you after your online experience, and we really appreciate you taking the time to share this. 🤗 -Kishan
Looking for a pay as you go sim £35 U/L…
Looking for a pay as you go sim £35 U/L and end up leaving with and upgrade plans and multi-sim deal and best option given ever and was greater by Robb in Basildon store
25 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Harry, we’re glad Robb offered excellent support, ensured everything was resolved, and helped you find a great deal at our Basildon branch. Thanks for sharing this fantastic 5⭐ review! -Maryalex
Robb was so super helpful
Robb was so super helpful. He updated my details on the account, gave me tips about how to switch from iphone to android and coildnt be happier. Great service.
25 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Amazing! We’re so glad Robb could help update your account and share some handy tips for switching over to your new device. It’s a big change, so we’re happy he made it easier for you. 😇 -Prabhjeet
The customer agents in store
The customer agents in store were all very professional and helpful. They were keen to ask our issues, giving solutions in a fast and professional way. Thank you Emma and the team for all your help today.
21 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Tracey, thank you for your lovely feedback. We’re glad Emma and the team made your visit smooth, taking time to understand and resolve everything quickly. -Suhaas
Great service
Very helpful and professional service was received, I would highly recommend three shop in Basildon to everyone
15 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Sharon, we’re delighted to hear you felt well supported and had a positive experience at our Basildon team, thank you for recommending us! -Kishan
Robb fantastic service
Robb fantastic service, I have 10 lines and he is always so helpful and Adam also.
14 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Thank you so much for sharing this, Denise. Robb’s consistency and care really shine through, and it’s wonderful to hear how smoothly he supports you across all your lines. Adam’s dedication clearly adds to that experience too. Feedback like yours truly brightens our day. -Ashifa
Robb was amazing so helpful
Robb was amazing so helpful. I bought the phone from another three staff but he still helped me set it up. So friendly and patient, i highly recommend them and robb
13 maj 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Stephe, great to know Robb stepped in and went the extra mile to get everything set up, creating such a welcoming experience and leaving a strong impression. -Kishan
Great service by robb
Great service by robb; went above and beyond giving all relevant details and advice. Sorted everthing out for me fast and efficient!
25 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Loren, really appreciate your feedback. Great to know Robb provided such dedicated help and ensured everything was handled smoothly and efficiently. -Manavata
Great experience
Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a really professional and easy to understand manner. I initially went in thinking I was not going to get the latest phone as I didn’t think it would be worth the money but Robb explained how the latest phone is actually the best value at the mo. I particularly liked how Robb didn’t pressure me into getting the latest phone or try selling gimmicky features I would never use. He genuinely took the time to know my preferences and suggested things based on this.
22 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
💖 Reading your words brought us so much happiness, Nathan. Thank you for sharing your experience with Robb. 🌼✨ Wishing you a joyful day ahead, and we look forward to seeing you again soon! 🤗 -Kashish
Adam was very helpful in setting up my…
Adam was very helpful in setting up my new phone and switching my number from o2. Great service
22 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Thank you, Koki. We’re glad to hear you had such a positive experience and that your number transfer was handled with ease. Thanks for this amazing 5 ⭐ review. -Prabhjeet
I went into the tree store basildon…
I went into the three store basildon town centre where I was greeted nicely by a lady member of staff and once I gave a brief explanation of my reason for going into the store the lady was extremely helpful very clear and precise and I went away a very happy customer.
The lady who served me is a credit to your company
Many thanks from a very happy customer
22 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hi Anthony, it is great to hear your visit to our Basildon store left you feeling so well supported. Knowing our colleague provided such clear guidance and made your experience so smooth truly means a lot to us. -Manavata
Brilliant
Brilliant, very helpful and understanding. Thank you adam ans robb
15 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Double the care, double the wow! We’re thrilled Adam and Robb looked after everything so wonderfully. Notes like yours, Jackie, always make us smile. -Ashifa
The member of staff Adam was very…
The member of staff Adam was very helpful and friendly experience.
2 april 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
That’s impressive, Caron 💫 We’re pleased that Adam offered such kind, steady support and made the whole experience feel pleasant. Wishing you bright moments ahead ❤️ -Arvind
Adam and robb did amazing very good…
Adam and robb did amazing very good team and good customer service
26 mars 2026
Omdöme utan inbjudan
Svar från Three UK - 3Store Basildon
Hey Ms Wakefield, thank you for sharing this amazing 5⭐ review! We’re thrilled to hear that Adam and Robb gave you such a fantastic experience. -Veronica
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.