Extremely poor service given this company advertises themselves as luxury and high quality. Hostile customer service, unforgiving, with no idea how to do business. Purposefully using tactics to cheat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Luxe meets “so many options”. Love the classes - there are loads to choose from. I am at the Richmond gym, and I am in the weight Room three times a week and do yoga twice a week and soundbath once a... Se mer
Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... Se mer
I'd highly recommend Third Space to anyone who is considering joining. It is a great gym with fantastic facilities and classes, the staff and instructors are great and there is always a great atmosphe... Se mer
Företagsinformation
Skrivet av företaget
London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Kontaktuppgifter
More London Riverside 2b, SE1 2AP, London, Storbritannien
- contact@thirdspace.london
- www.thirdspace.london
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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 26 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best gym in the city
Third Space Moorgate is an exceptional gym and easily one of the best fitness spaces in London. The facilities are beautifully designed, always spotless, and the equipment selection is excellent — whether you’re training for strength, conditioning or Hyrox-style workouts.
What really stands out is the atmosphere: it manages to feel both high-performance and welcoming at the same time. The staff are professional and helpful, and the classes are consistently well run with knowledgeable trainers. Concierge evens knows your name!
Destroyed by criminal corporate greed
What should be the pinnacle of gyms is completely undermined by what can only be described as borderline criminal levels of corporate greed.
I was a member of Third Space for years, starting at Marylebone and later moving to Moorgate. During that time I also brought in multiple family members, many of whom had personal trainers just as I did. Between us, we spent the better part of £50,000 with Third Space.
I eventually had to move abroad due to an emergency situation and notified the gym that I would be leaving at the end of the month. This was three days into the month. Their response? Because it wasn’t a full month’s notice, they insisted on charging not only the next month’s gym membership but also a full month of personal training.
That comes to over £750.
The situation with my father was even worse. He was also a member with a personal trainer, but was informed that his PT was leaving the gym. Naturally, he asked to cancel his PT sessions since his trainer could no longer work with him. Third Space gave him the exact same response: he would still be charged for another month despite it being Third Space who was moving his PT elsewhere.
After going back and forth with customer service, my father, my sister, and I all cancelled our memberships entirely after years with the company.
It’s also worth noting that this gym has a waiting list, so there is effectively zero financial loss to them if a member leaves - they simply replace them with someone already waiting to join.
Meanwhile, membership and personal training prices seem to increase every few months.
The facilities are good enough, but the policies and customer treatment reveal a level of greed that completely overshadows the experience.
Avoid at all costs.
P.S. A shout-out to the on-site staff and personal trainers, who are all great
High quality health club with…
High quality health club with everything you need. Great classes and instructors. Top class equipment and never too busy. A daily treat to go to Third Space.
My go to gym in London!
More revenue optimisation and less premier gym experience.
Historically a great gym that loved. It seems to have changed, and now feels more like revenue optimisation. You realise this if you try to cancel, or if you try to extend your membership and find they charge you months before you are even allowed to use the full gym membership due to long wait lists. The spa membership is offered at Canary wharf, but it has been so oversold that it is virtually unusable despite paying for a membership. The gym floor is so busy I stopped going altogether. The facilities are wonderful, but its new(ish) PE owner is clearly taking the gym in a different direction.
Best gym ever!
I love third space soho! I was super nervous about joining a new gym but as soon as i joined I felt so welcomed. All the staff are so friendly and cannot do enough for you! I literally rave about it to everyone !!
What makes third space different from…
What makes third space different from the other upper echelon clubs is its staff . From helpful and kind reception and cleaning staff , to personal trainers and customer help . Notably , Eden , a member of the PT team , has made my time at third space super productive and effective. She has made sure to understand my pace and mindset as well as my body and what it needs- other than being an overall funny and open person . Eden is surely the reason I keep coming back !
Great PT sessions with Nathan Bell
Just completed my first month with Nathan Bell as my PT - really enjoyable sessions, being pushed to get stronger and also working on my mobility. Third Space at Wimbledon is a great gym, vast array of classes and brilliant instructors. Can’t recommend enough.
I absolutely love being a member of…
I absolutely love being a member of Third Space Battersea. Lucy Curtis's Pulse classes are exceptional and have transformed my fitness. And Brendan Crawford's Method class is my weekly non negotiable! The reception team are always so welcoming, it's a pleasure to go to the gym.
Michael at reception very rude and…
Michael at reception very rude and unhelpful.
The price is not worth it the place has…
The price is not worth it the place has barely any decent equipment the staff are happy to help if they think you have money. This place is money motivated nothing about health. Just a new place
Expensive rude staff not enough…
Expensive rude staff not enough machines, paying full price when the spa and stuff are not working. They will put the prices down no one pays it’s all cooperate who get discounts.
LOVE!
I love going to Third Space. I’ve been a member of the Richmond location for over a year and I find the experience to be unmatched. I usually stick to classes and the variety Third Space offers is so great. I get to do pilates, lift weights, practice meditation or cycle whenever I want. I also feel that with workout classes cost these days, I’m saving money. I will say some classes get booked REALLY fast so I need to plan some workouts a couple of days in advance if I want to get in (though most times I’m able to get in from the waitlist). The instructors are also incredible and know what they preach. In general the facilities are gorgeous, the staff is nice and helpful, I love the recovery equipment and so impressed by the yoga and pilates studios and the spa area.
Highly recommend
Highly recommend! Really well equipped gym and amazing to have a swimming pool in the heart of Soho! The staff at Soho have nurtured a really friendly and welcoming community feel, which is so unique in a city as big as London and really differentiates this club from others in the area. Favourite classes are vinyasa yoga with Oceana and Echo - both incredible teachers. ‘Lift’ (great, weights-only HIIT class) with Liv is also a favourite! Really useful to have food and fresh protein shakes on site too, and the staff running the bar are fab!! (Shout out to Tane, Tori, Mercedes, Holly and Kat!)
I can’t praise the Richmond Third Space…
I can’t praise the Richmond Third Space highly enough! The mix of classes means I can get both a great work out with exceptional trainers, but also focus on mindfulness through some gentle yin yoga or a sound bath. Throw in a lovely spa area and you have all you need to feel great.
Love Third Space!
Clean, luxurious, excellent gym with so many classes to choose. Class instructors are excellent, facilities are top-notch. Lots of locations around town!
A gym that’s worth every penny
A gym that’s worth every penny
everyone e goes on about how third space is so pricey etc but it’s not for what you get. Clean immaculate spaces. Amazing classes. Relaxation and recovery. All in one place. State of the art everything. It’s my piece of heaven.
Definitely worth the money you pay
Definitely worth the money you pay, I come 4-5 times a week and the staff are always super friendly, equipment is great, sense of community is incredible. Also like a cheeky snack sometimes from Natural Fitness, a great way to level up your fitness journey.
Best Gym by far
I've been going to the Third Space Canary Wharf and Wood Wharf for over a year now. It's by far the best gym l've ever been too and couldn't be happier about it. I always have a good experience being there and most importantly l've never been so consistent going to classes and gym. I'm always looking forward to be there no matter how early the classes I booked are, and that says a lot.. I genuinely have nothing negative to say, I really love it! My favourite Pilates instructors are Amanda Khouv-Lim, Fallon Stocker, and Anna Britton! I look better than ever before and I’m looking forward for this new year at the Third Space!
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