Third Space London Omdömen 

Paying £265 per month for a “premium” gym only to discover that when a major facility closes for weeks, members are simply told to accept it and move on.

Third Space Battersea has closed its swimming pool for an extended period due to maintenance works. I completely understand maintenance has to happen. That was never the issue.

The issue is the complete refusal to offer any goodwill adjustment, partial refund or account credit whatsoever, despite the pool being a key part of the membership many people specifically joined for.

I raised the matter politely and reasonably through their complaints process and was repeatedly referred to their terms and conditions. Interestingly though, management later admitted compensation is discretionary, meaning they can compensate members if they choose to, they are simply choosing not to here.

The alternative offered was to travel to Wimbledon or Tower Bridge instead. That may sound reasonable on paper, but for members who joined Battersea specifically, this means extra travel time, inconvenience and additional cost, while still paying full premium membership fees.

What disappointed me most was the attitude throughout the process. There seems to be an assumption that members paying extremely high monthly fees will simply absorb reduced services without question.

For a luxury gym brand that markets itself heavily on member experience and premium service, the handling of this situation has been incredibly poor.

Facilities are good, but when problems arise, members appear to be taken for granted.

Joining Third Space Richmond has been an exceptional experience from the very first visit. The club is beautifully maintained, thoughtfully designed, and has an atmosphere that strikes the perfect balance between energising and welcoming.

The facilities are outstanding, the staff are consistently warm and professional, and the overall environment makes it incredibly easy to stay motivated. Third Space Richmond has set a new standard for what a gym experience should feel like.

I want to highlight Alanna, who made the entire joining process seamless and genuinely welcoming; her approach set the tone for everything that followed. And a huge thank you to Kavan, whose PT sessions have completely reshaped how I train. His structure, guidance and attention to detail have already made a noticeable difference, and I find myself looking forward to every session.

In the heart of Richmond is this fabulous space.
Well equipped gym with up to date machinery, great classes, clean spa & changing rooms. All the facilities are top notch!
Big shout out to the hard working Team who keep the Club immaculate all the time every day.

Third Space Canary Wharf is the best gym in Canary Wharf and honestly one of the best gyms in the world. 🌎❤️🤲🏻🙏🏻♾️ I truly love this gym so much. The facilities are amazing always clean, modern, luxurious, and high quality. The atmosphere is fantastic and always motivates me every time I visit.

The customer service is outstanding, and all the staff are friendly, welcoming, professional, and incredibly helpful. The classes, equipment, and overall experience are exceptional. Thank you to the whole team at Third Space Canary Wharf for consistently providing such an amazing experience. I genuinely appreciate everything you do.”

Third Space’s latest offering at the Whiteley is the jewel in their crown.

As an upscale gym it ticks all the boxes for what I’d expect…and at £290 a month, it is exceptionally good value for money.

Over the past decade or so, I have been a member of many of the fitness clubs in London that fall within the “luxury” bracket - and with some costing significantly more. And by comparison, Third Space at the Whiteley is way ahead in every aspect.

The personal trainers are amongst the most knowledgeable that I’ve come across. Maddie has been exceptionally helpful and supportive in my fitness journey.

There is an array of classes to satisfy the demands of members at every level, and with diverse fitness interests.

The front desk/concierge staff are literally at five star hotel standard. A special thank you to Michael, Atlanta and Harry who have all been swift to respond to questions and requests, and are always attentive to detail.

Wanted to start a membership there so booked a tour. They called me and started intrusively asking investigative questions, where I work, what I do, where I live and such.

Upon some research, found out they do this so they can better upsell stuff. Disgusting that they see customers as money cows they can milk.

I was already interested in your gym, all you did through this is raise red flags and make me walk away.

I have recently joined Third Space Richmond and now I think I spend more time there then I do at home. The club is always beautifully clean, you are always welcomed with a friendly smile from the concierge team and the instructors are always positive and happy to see you.

Special shout out to Sally O’Sullivan! Her expertise and knowledge combined with her encouraging and supportive words made the (really hard) class really enjoyable. Fitness spaces can feel really overwhelming and intimating at times but the team at TS remove that feeling and create a really inclusive and supportive atmosphere. Thank you to you all!

I have been a member since the Wimbledon club opened as I love coming to the gym. Staff on reception are always s friendly particularly Constantine , staff on the coffee bar and all the the various teachers who run the classes particularly Tyler, Caroline, Giselle, Jenny and Calista- the teachers are supportive, encouraging and welcoming of all abilities

This is an amazing gym with great classes. However. When you join and pay full fees which are high, you get told you can only use the facilities between 9-5 and no weekends because you have to wait until space which for me is 3 months plus. Then yesterday I was informed the pool will close for 3 weeks as it has a crack. Fair enough but when I asked what they would do to compensate this as I joined theirs space Battersea because I love swimming and I’m a member of White City and their pool has been closed for months too, they said nothing. I was told I can suspend my membership but no access changes to compensate, no credit for PT etc or even for the cafe. No reduction in fees. Just take it or leave it. I find this attitude rather arrogant and certainly not customer focused. The manager I spoke to was smiling and polite but no solution means that my initial excitement at joining this gym has dissipated somewhat. Customer service is non existent. I was only offered to use Tower Bridge or Wimbledon. miles away! Honestly, not impressed.

Third Space Richmond has an amazing community, a strong team of instructors in varied fields and facilities that beat every other gym in the Richmond borough. I’ve been a member since the beginning - it’s worth every penny.

I’m so happy i joined Third Space.
The gym has a great atmosphere, all the staff, the reception team are friendly, welcoming, helpful, and professional.
I would especially like to thank my PT trainer Rylan Beech for being extremely professional, skilled, and attentive. He understands my goals, explains exercises very clearly, he has really helped me improve my workouts technique and confidence in the gym. He always motivates me and makes every session enjoyable and effective. I have already seen a big difference in my body and workouts thanks to his guidance and support.
I’d also like to thank the fitness manager Mikey Smith as well as the team member Sav Paschalis who gave me the tour for being so kind and helpful and made me feel comfortable from the start.
The spa area very well maintained create perfect place to relax and recover after workouts.
The shakes are great, and the cleaning team do an excellent job keeping everything hygienic and clean.
Highly recommended!

Amazing club, facilities, and team!

The gym it self is beautifully serviced with extremely friendly helpful staff . The quality of the Pilates and yoga barre teaching is outstanding along with the sweatx and lift programmes . The only way I would improve the club is to make more use of the sled track in the hyrox train programs. I would also love to see more partner and small relay training in these classes . It’s a great way to mix with other members and a great way to push and extend your fitness and endurance with motivation and support of a team .

Probably the best gym in London

Eleanor always smiling and helpful, pretty girl, you probably didn't know her previous job as manageress, before opening one morning, was robbed and she was left Bound and Gagged. Glad she still smiling

Great vibe and great trainers! Cannot recommend Third Space highly enough. I’ve been loving the classes and its social interaction initiatives! 5 stars!

Had such an amazing time in class with Darcey!

The workout was perfect for my skill level and really worked full body. Amazing music as well!

The social was also super fun to get closer to other gym members with a similar passion for fitness!

This club has everything anyone could ever need to feel comfortable and confident in achieving their goals. World class trainers for their classes who make sure that you’re getting the most of it. The facilities and spa areas are divine to unwind and you could end up being there for hours. The staff are super friendly too.

It’s become genuinely my third space and I’m happily part of the cult!

Always a wonderful experience, wonderful clubs, wonderful people. Had the IM8 shake, which I’m definitely getting again.
Thank you to Evan, Shaunley and Frazer for being a dream team!

Appreciate the cleanliness too.

have been a member of Third Space Battersea for some time and unfortunately the experience has declined significantly.

The main issue is overcrowding. For the number of members using the club, there are simply too few machines available for several exercises, which means the gym floor is constantly congested and it is often impossible to complete a proper workout without waiting excessively or giving up entirely. This should not happen at this price point.

The atmosphere around the gym floor has also become increasingly unpleasant. On more than one occasion I witnessed members becoming aggressive over access to machines, including heated arguments that made the environment feel uncomfortable and unsafe.

Another disappointing aspect is the attitude of some instructors, particularly in cycling/spinning classes. Rather than creating a welcoming environment, some come across as dismissive or openly unfriendly, which is surprising for a premium wellness club.

The reception experience is also inconsistent with the luxury image Third Space promotes. Unlike other locations, staff at Battersea often appear disengaged and rarely acknowledge members with even a basic greeting or smile, creating a cold atmosphere from the moment you enter.

In addition, there seems to be an excessive level of monitoring on the gym floor by certain instructors, to the point that it can feel uncomfortable rather than supportive.

Even the recovery spaces no longer feel relaxing due to the constant interruptions and overcrowding.

The club itself is beautifully designed, but the overall experience no longer reflects the premium standard or member experience that Third Space used to offer. For these reasons, I have stopped using this location and now prefer other clubs