Third Space London - Third Space City Omdömen 57

TrustScore 4.5 av 5

4,5

40 Mark Lane, EC3R 7AT London, England, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Essential to join if you want to make a positive impact on your health and lifestyle. I used various third space gyms around London but found that the city branch on marks lane was my second... Se mer

Betygsatt 3 av 5 stjärnor

The gym facilities and the staff are wonderful. The reason I'm not renewing my membership is etiquette related. So many sweaty blokes in the sauna jumping into the cold plunge without showering and pe... Se mer

Betygsatt 5 av 5 stjärnor

Kamilla at third space city is awesome! Super helpful at concierge. Clubs are beautiful and huge range of classes

Betygsatt 5 av 5 stjärnor

I'd heard great things about Third Space from friends and I wasn't disappointed when I went to visit. As soon as I walked into the (amazing smelling) reception, I was pretty sure I was going to be han... Se mer

Företaget har svarat


Företagsinformation

  1. Fitness och näringslära

Skrivet av företaget

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Kontaktuppgifter

  • 40 Mark Lane, EC3R 7AT, London, England, Storbritannien

  • 0207 534 2888

4,5

Utmärkt

TrustScore 4.5 av 5

57 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 29 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Essential to join if you want to make a…

Essential to join if you want to make a positive impact on your health and lifestyle.
I used various third space gyms around London but found that the city branch on marks lane was my second home.
What sets it apart from the rest.
All the staff that work there made the place feel welcoming, relaxed and comfortable to train there.
Soho and canary wharf is only 3 to 4 stars but the city branch was 5+
Lucy Shiplee was a Rolls Royce PT… she was relentless in seeing that my health and wellbeing improved vastly over the 3 months I trained there, also she helped my swimming technique too as I’m a PADI diving instructor
Other instructors were helpful too (Dan and Charlie)
The gym itself is first class, it’s expensive but if you use it regularly it’s worth it. Food is pricey thou..
The place was never really full up when I trained there and has far better etiquette than the other gyms I used.
Great swimming pool and sauna and also has a cold pool…
For me the greatest asset in a place I visit is is the environment and the city branch certainly had a very pleasant one. 👍

1 april 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The gym facilities and the staff are…

The gym facilities and the staff are wonderful. The reason I'm not renewing my membership is etiquette related. So many sweaty blokes in the sauna jumping into the cold plunge without showering and people watching movies in the sauna constantly. The club haven't done a good at managing this and I still see people in the changing rooms on video calls and it's getting silly now. I hope to re join once they get better at this!! It also took them a month to give me the referral credit! Shame really as its a lovely place.

20 mars 2026
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Betygsatt 5 av 5 stjärnor

Natural Fitness Food

A shout out to the NFF service and staff at city, great quality drinks and food choices, all really tasty plus the staff are really lovely! - Jas S

10 oktober 2025
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Jas,

Thank you for such lovely feedback.

We're really glad to hear that NFF is supporting your nutrition while still offering tasty options and it’s wonderful to know that our team here at the City location helps brighten your day. We hope you continue to enjoy your experience with us!

If there's ever anything we can do to improve your experience further, please don’t hesitate to let us know.

Courtney Sexton
General Manager Third Space City

Betygsatt 5 av 5 stjärnor

Excellent Gym

Been training here for 3 months now, really enjoying the facilities and the classes. Helps me get in the cardio. The staff are super friendly too.

20 augusti 2025
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Charlie,

Thank you so much for your wonderful feedback. We’re thrilled to hear you’re enjoying the facilities, classes, and that our team is making you feel welcome.

If there is ever anything we can do to enhance your experience with us, please do let me or a member of my team know.

Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

A Great Gym

Great facilities, extremely friendly staff and trainers, lots of classes—overall a fantastic gym. I’ve been a member of a lot of gyms over the years and this is by far my favorite with all that it offers.

23 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The classes

The classes, instructors & facilities at City are great. Would recommend 👏🏼

1 juni 2025
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Alex,
Thank you for your kind feedback. I'm so pleased to hear that you are enjoying your training with us. If there is ever anything we can do to enhance your in club experience, please do let me or a member of my team know.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

One of my top 3 Thirdspace Clubs

One of my top 3 Thirdspace Clubs. Great staff, clean and has all the classes/facilities of the larger clubs without the busyness.

24 maj 2025
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Stacey,
Thank you for your kind feedback. It's wonderful to hear that you are enjoying your training with us here at Third Space City. If there is ever anything we can do to further enhance your experience, please do let me or a member of my team know.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

Amazing gym, highly recommend

It's a great gym to do all sorts of physical exercise, has spa facilities, staff are amazing, it's always clean and the location is super convenient if you work in the City or in Shoreditch! Have been a member since 2022 and haven't regretted it a single time!

24 maj 2025
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Olena,
Thank you so much for your lovely feedback and long standing support! I'm so pleased to hear that you are enjoying your membership and I look forward to welcoming you back soon.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

1 year at Third Space City

Great gym, excellent classes and facilities. The instructors for classes are really fantastic. I look forward to coming to Third Space City and leave feeling more refreshed.

Particular shout outs to Kerry Spark, Marie J and Patrick Grenier who are all fantastic instructors!

23 maj 2025
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Ben,
Thank you so much for your wonderful feedback! I'm thrilled to hear that you are enjoying our classes and facilities at Third Space City. Kerry, Marie, and Patrick will be delighted to receive your praise. I look forward to welcoming you back soon.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 4 av 5 stjärnor

Love Third Space City!

Absolutely love this gym! I am a member of the city branch. I cannot shout enough about Luke Nolan who signed me up. He has gone above and beyond for me and nothing is ever too big an ask. Fantastic customer service.

Shout out to Amelia for her spin classes. The only instructor who can make me burn over 400 calories in one class & her playlists are insane!

Shoutout to Sarah for her reformer classes. She is so patient and really gets you going!

Also Katie for her reformer Pilates. There’s a reason her classes are so hard to get a space! (Pls can you do more at city so I can get a space)

Only reason I have given 4 stars is due to it getting busier😭. But absolutely love Luke and the instructors!

28 mars 2025
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Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Bella,
Thank you so much for your fantastic review! We’re thrilled to hear how much you love Third Space City and that our team has made such a positive impact on your experience.

Luke will be delighted to know his support has meant so much to you! We’ll also pass on your kind words to Amelia, Sarah, and Katie. We completely understand that a busier gym can be a challenge, but we’re always looking at ways to enhance your experience. If there's anything we can do to make your visits even better, please let us know.

Looking forward to seeing you in class soon!

Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

Hannah is the best PT at ThirdSpace…

Hannah is the best PT at ThirdSpace City! She makes every session fun so it goes so quickly, she answers every question thoughtfully and has been boosting my confidence in each session! Hannah genuinely cares about her clients and I'm so pleased I found her! The gym itself is lovely, a little oasis in the city!

16 januari 2025
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Bethan,
Thank you for your wonderful feedback. It's so nice to hear that you are enjoying your training with Hannah. I'll be sure to pass your compliments onto her. She'll be thrilled.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

I have recently joined the gym and love…

I have recently joined the gym and love the large and open gym floor. the steam room/sauna overlooks the pool which i like. at peak times, despite it being busy you dont notice due to the space, would recommend this thirdspace location :)

The staff are also very helpful and friendly :)

14 november 2024
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Luke,
thank you so much for your lovely feedback. We're so pleased to hear that you are enjoying pool, sauna and steam. If there is anything we can do to enhance your in club experience, please do let us know.
Kind regards
Third Space

Betygsatt 2 av 5 stjärnor

Good gym but expensive to cancel

The gym is fine (City) although small and crowded most of the time. Most annoyingly, they misled me on signing up that I could cancel with a months notice (whereas in fact it is two months). They also significantly increased the fees each year. So in summary decent gym but unscrupulous behaviour leaves a sour taste.

9 januari 2024
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Betygsatt 5 av 5 stjärnor

A great experience

The reception staff were friendly as i entered and left. The facilities were super clean as always and the class i did really pushed me. A very typical visit to Third Space for me.

16 september 2023
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Hannah,
Thank you for your kind feedback. It's great to hear that you are enjoying your experience with us. If there is ever anything you need, please don't hesitate to ask.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

I’ve been going to Third Space for 2…

I’ve been going to Third Space for 2 years now and have loved it. I’ve used pretty much all of the gyms and can say it’s the best gym in London, the staff are all nice and welcoming.

The gyms and spas are so well put together and there are so many classes to use everyday, my favourite is spin at city with Genevieve, her classes are always fun and good energy.

Would recommend anyone joining.

1 september 2023
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Patrick,
Thank you for your wonderful review and long standing support. I'll be sure to pass your compliments onto Gen, she'll be so pleased. If there is ever anything we can do to enhance your time in club, please do let me know.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 5 av 5 stjärnor

Fantastic gym

Fantastic gym, slightly on the expensive side but you'll struggle to find better in London.

2 juni 2023
Omdöme utan inbjudan
Logotyp för Third Space London - Third Space City

Svar från Third Space London - Third Space City

Hi Charlie,
Thank you for your kind feedback. It's winderulf to hear that you are enjoying your training with us. If there is ever anything we can do to enhance your time in club, please do let me or a member of my team know.
Kind regards
Courtney Sexton
Third Space City General Manager

Betygsatt 1 av 5 stjärnor

Biased accusation, appalling customer service level

I used to go to a luxury gym abroad for many years and that’s one of the reasons for signing up at Third Space when I moved back to London, but I’ve had the worst customer service last Friday, when I used my guest passes and brought my boyfriend and another friend to work out together.

A female personal trainer came up to us while we were doing dead lifts, without any greetings and just accused us for bringing an external personal trainer into the gym. In hindsight I guess it was a compliment that she felt threatened by my boyfriend who is just a fitness enthusiast showing us how it’s done!

When I explained calmly, she insisted to tell us off like kids! Thanks!

Well done Third Space for world class staff training and biased customer service. It was shocking!

I didn’t deserve to be treated like that, nor did my guests. She was biased, unprofessional and has no basic manners. I am moving my membership elsewhere.

24 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid at all costs !

I was at the Moorgate thirdspace for a 12:30pm viewing. I said I would also like to view thirdspace City too, they rang City for me to book a viewing there. When I arrived the guy said unfortunately we cannot show you around as it’s peak time. So me going there was a complete wasted journey. It was raining heavily so it was not good conditions to be commuting in. The first gym booked me for 12:30pm why was this an issue for the second gym, it if was an issue I should not have been booked for the second viewing so that I had a total wasted journey.

8 mars 2023
Omdöme utan inbjudan

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