I use this broker before and everything was running smooth, today I place a trade and was in profits and each time I try to close out it didn’t work, it even flew pass my stop loss. I tried to do a tr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
أتوجه إليكم بخالص الشكر والتقدير على تجربة التداول الممتازة كانت المنصة سهلة الاستخدام ومريحة بشكل كبير وفاعلية. أود أن أتوجه بشكل خاص بالشكر إلى الأستاذ أنور، الذي كان له دور كبير في مسا... Se mer
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Worst scam app, even if you show videos of proofs of their glitches still they don’t compensate, I really don’t know why is this not banned
I started trading with ThinkMarkets a few months ago, and I’m genuinely impressed with how smooth everything has been. The account setup was quick, and their verification process was hassle-free, whi... Se mer
Företaget har svarat
Företagsinformation
- Finansmäklare
- Alternativa finansiella tjänster
- Finansiellt institut
- Investeringstjänst
- Finansiella tjänster
Om ThinkMarkets
Skrivet av företaget
Established in 2010, ThinkMarkets is a multi-awarded premium provider of online trading services. With over 15 years of experience, we're composed of a global team of 200+ professionals across 11 international offices, committed to ThinkMarkets' mission to become the leading trading platform of choice across the world.
Licensed by leading financial authorities, including the FCA, CySEC, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.
ThinkMarkets traders are empowered by the company's cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, including full TradingView integration so traders can trade directly on TradingView, Traders' Gym, and TrendRisk Scanner, all designed to help traders make well informed decisions.
Powered by ChelseaAI. At the centre of this innovation is ChelseaAI, our AI-powered trading assistant, built directly into ThinkTrader to deliver real-time market insights, contextual analysis, and personalised support so traders can act with more confidence and clarity.
ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, dynamic leverage that adapts to market conditions, and zero-commission* trading on thousands of instruments.
New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.
Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.
Derivative products are leveraged products and can result in losses that exceed initial deposits. Please ensure you fully understand the risks and take care to manage your exposure and seek independent advice if necessary.
*available depending on certain jurisdictions
ThinkMarkets - A leading mobile-first provider of CFD trading across FX, equities, indices, and more
Skrivet av företaget
- ThinkTrader
- An intelligent platform to power your trading, every step of the way.
- World Class Support
- Our multi-lingual client service team is here to assist you 24 hours a day, 7 days a week
ThinkTrader Platform
Check our our award-winning trading platform, ThinkTrader
Trade with confidence
Kontaktuppgifter
35 New Broad St, EC2M 1NH, London, Storbritannien
- +44 203 514 2374
- support@thinkmarkets.com
- www.thinkmarkets.com
3,3
Medel
523 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They just play with your money
They just play with your money, open and close position on their own convenience, without crediting the amount to your account
Customer assistance , is just a joke managed by a chatbot, same as the automatic answer to this review.
Nothing else to do, just report them to authorities
Account 2024842
19 december 2024
Omdöme utan inbjudan
Svar från ThinkMarkets
Hi Moreno,
Thank you for sharing your feedback. We take complaints like this seriously and have looked into the matter with our team. It appears our team reached out to you last Friday requesting more information to assist you further.
Please check your inbox for an email from ThinkMarkets and provide any additional details to help us investigate.
We wish you all the best!
Warm regards,
The ThinkMarkets Team
Easy to deal with
19 december 2024
Svar från ThinkMarkets
Hello Donald,
Thank you for the positive review, we are happy to hear that you enjoy trading with us. We wish you good luck with your trading!
Best regards,
The ThinkMarkets Team
Customer support has been very helpful…
Customer support has been very helpful with my concern. They solve my problem very easily and and specially on my mother language and that makes me feel very confident about the company. Special thanks to Lora Ilieva
16 december 2024
Svar från ThinkMarkets
Hello Ferhan,
Thank you for your review! We're glad to hear you're satisfied with our agent's assistance and we are very pleased to know that she was able to resolve the issue so efficiently. We will make sure to pass on your kind words to her!
We strive to provide the best experience for our traders and truly appreciate your positive feedback. We wish you good luck on your trading journey!
Warm regards,
The ThinkMarkets Team
Samuel was optimistic to be successful…
Samuel was optimistic to be successful with the concern, was fast, responsive, fixed the problem with explanation along the way and also courteous. Thank you so much for the help.
15 december 2024
Omdöme utan inbjudan
Svar från ThinkMarkets
Hello Susan,
We are thrilled to hear about your experience with our agent! We want to ensure that you always have the support you need to be successful on your trading journey. We are glad to know that our agent was able to assist you with all questions and concerns you had, and we will make sure to pass on your kind words to him!
Your feedback is very important to us and it motivates us to aim for more. We wish you all the best.
Warm regards,
The ThinkMarkets Team
Slow withdraw
15 december 2024
Svar från ThinkMarkets
Hello Nguyen,
Thank you for sharing your experience with us. We’re sorry to hear about the delay in your withdrawal and we understand how frustrating this can be. Our goal is to process all withdrawals within 24 hours, returning the funds to the original payment method.
Please note that processing times can vary depending on factors such as the payment method, or whether the request was made over the weekend, as we operate 24/5. For example, withdrawals requested on Fridays are typically processed on Mondays. More details about this process and the processing times can be found here: thinkmarkets.com/en/deposit-withdrawals
If your payment delay doesn’t fall under these circumstances, please don’t hesitate to contact our team at support@thinkmarkets.com. We’ll be happy to investigate and resolve the issue promptly.
Wishing you continued success in your trading!
Warm regards,
The ThinkMarkets Team
Svar från ThinkMarkets
Dear Bret,
Thank you for your rating! We would like to understand more about any issues you have experienced and assist you accordingly.
Kindly get in touch with our Support team at support@thinkmarkets.com, detailing the problems you encountered. Our dedicated agents will address all your queries and concerns promptly. Ensuring your satisfaction is our top priority!
Warm regards,
The ThinkMarkets Team
Scammers and crooks
Scammers and crooks, simple as that! From leverage manipulation to intentional lagging, they do it all!
11 december 2024
Omdöme utan inbjudan
Svar från ThinkMarkets
Dear John,
Thank you for sharing your concerns. We’re sorry to hear about your experience and would like the opportunity to make things right. Our goal is always to provide fair and transparent service, and we take feedback like this very seriously.
We requested some more information from you five days ago. As we cannot locate your account without your details, we'd like to kindly ask you to reach out to us directly at support@thinkmarkets.com. This way we can better understand the situation and address your concerns. We value your trust and are committed to assisting you with all questions or concerns you may have.
Best regards,
The ThinkMarkets Team
Helpline member outstanding - thank you Samuel
Samuel from the Think Markets Help support line was a great assistance. I was glad I found the phone number and it was answered by Samuel, who I had been chatting to earlier in the day. He has a calm and caring voice and was very helpful in quickly resolving the compounding issues that I had been experiencing today. Samuel stayed connected with me until I had integrated my account with Think Markets Smart Charts. Thank you, Samuel, for your excellence, compassion and dedication to the company.
10 december 2024
Omdöme utan inbjudan
Svar från ThinkMarkets
Thank you for your kind words! We’re thrilled to hear that our agent assisted you with your query and was able to resolve the issues in question. We truly value his dedication, and we’ll be sure to pass along your feedback to him.
We’re always here to help you, so feel free to reach out anytime you need assistance. Thank you again for choosing us as your broker!
Best regards,
The ThinkMarkets Team
Svar från ThinkMarkets
Thank you for sharing your review! We are sorry to hear that you are experiencing difficulties with your account. We would like to advise that we do allow hedging, and we would be happy to assist you if you have encountered an issue.
Please reach out to our team at support@thinkmarkets.com, our team is ready to assist you and ensure that everything is running seamlessly.
Warm regards,
The ThinkMarkets Team
Excellent service
9 december 2024
Svar från ThinkMarkets
Hello Tony,
Thank you for sharing your positive review with us. It is great to hear that you are happy with our service. Your feedback is invaluable to us!
Warm regarding,
The ThinkMarkets Team
Great Company with Great Support
Needed more information about their account with TradingView. Was helped by Samuel, who explained the different accounts well. I've been using ThinkMarkets for years and have also been happy. Looking forward to trading with ThinkTrader and TradingView because I love doing my analysis on TradingView.
9 december 2024
Omdöme utan inbjudan
Svar från ThinkMarkets
Dear Morni,
We truly appreciate your feedback! It's wonderful to hear that our agent was able to assist you with your TradingView inquiry. Thank you for your positive remarks about the TradingView platform— we're happy that you enjoy using it for your analysis.
We're also glad to hear that you've been satisfied with us as your broker over the years. It's a pleasure to have you as a valued client.
Best regards,
The ThinkMarkets Team
Hi team and good morning from Perth
Hi team and good morning from Perth.
As you know we've (LTT) and I have just started trading with you.
It was nice to be able to direct with a person from support and not Robot. Hope this continues. Daily and weekly statements is this necessary ??. Can't remember the date ok
3 december 2024
Svar från ThinkMarkets
Dear Neville,
Thank you for sharing your review! We are happy to hear that you have chosen us as your broker and we will do everything we can to make your experience as smooth as possible.
We ensured to assemble a Support team of well-trained professionals whose focus is to assist you with all questions or concerns. If you need help regarding the daily/weekly statements, please don't hesitate to reach out to our agents at support@thinkmarkets.com - they are always ready to help!
We wish you all the best with your trading!
Warm regards,
The ThinkMarkets Team
Svar från ThinkMarkets
Dear Mathias,
Thank you so much for sharing your feedback! It is great to hear that you are satisfied with our service. We are happy to have you as our client for 4 years, and we look forward to supporting your trading journey for many more!
Warm regards,
The ThinkMarkets Team
Been with trading with Think Markets…
Been with trading with Think Markets for over a decade now. They have been reliable, only downside is that withdrawals can take a long time to process compare to other brokers. There is no consistent processing times for withdrawals.
7 december 2024
Svar från ThinkMarkets
Hello Max,
Thank you so much for your positive review and for being with ThinkMarkets for over a decade! We truly appreciate your loyalty and are glad to hear you find us reliable.
We understand your remark regarding withdrawal times and are actively working to improve the consistency and speed of our processing. While withdrawal times can vary due to factors like payment method and external processing times, we are constantly reviewing and optimizing our systems to provide a smoother experience. Your feedback is invaluable in helping us improve!
Best regards,
The ThinkMarkets Team
Thankyou T Markets for the excellent…
Thankyou T Markets for the excellent service you supply- Gold standard in my book!!
5 december 2024
Svar från ThinkMarkets
Dear Keith,
Thank you so much for your kind words and the positive review! We’re thrilled to hear that you think of us as the gold standard—it's truly an honor. Providing excellent client experience is our top priority, and it means a lot to us that you enjoy our service. We wish you all the best!
Warm regards,
The ThinkMarkets Team
Great product enjoying the service
6 december 2024
Svar från ThinkMarkets
Hello Nathan,
Thank you for taking the tame to share your review of our product. It is great to hear that you are happy with our service!
We wish you all the best with your trading!
The ThinkMarkets Team
So Far ,So Good
In my limited time with ThinkMarkets I've been happy with their response time and help when needed. Severely lacking with brokers I've used in the past.
3 december 2024
Svar från ThinkMarkets
Dear Gary,
Thank you for sharing your experience with us! We’ll continue striving to provide exceptional services and efficient customer care to keep your experience with us remarkable.
If you have any improvement suggestions or need assistance, you are always welcome to contact our team, we are here to help! We wish you all the best with your trading.
Warm regards,
The ThinkMarkets Team
Overall a good platform
I like the large number of possibilities and different ways to use the platform.
I dislike:
- platform not running on Apple Mac
- not a real manual how to use the platform
- quotes differ from other sites like Bloomberg
- slippage wich was a real problem about half a year ago.
2 december 2024
Svar från ThinkMarkets
Thank you for sharing your feedback with us! We’re glad to hear that you appreciate the wide range of possibilities and flexibility of our platform.
We would like to note that at the moment the Webtrader version is available for Mac users. We also understand the need for a more comprehensive guide for our platform. While there may not be a traditional manual, we do offer a variety of tutorials and resources to help you navigate the platform. Please let us know if you need specific guidance, our team is always ready to assist.
We’re aware that market data can sometimes vary between different platforms. The quotes on our platform may differ slightly due to different data sources and aggregation methods. We are continuously working to improve accuracy and consistency. We’ve made significant improvements to minimize slippage, and we appreciate your patience as we addressed this issue.
Once again, we'd like to thank you for sharing your experience, your feedback is very important to us and it helps us improve as we grow. If you have any questions or need assistance, don’t hesitate to contact us. We wish you good luck with your trading!
Warm regards,
The ThinkMarkets Team
Seamless withdrawal and funding
Seamless withdrawal and funding.
I am limited in my trading because of the spread on for example the SPX500. The spread is too big for people like myself who like to scalp.
30 november 2024
Svar från ThinkMarkets
Hello Marien,
Thank you so much for the review! We understand the importance of providing a fast and simple withdrawal & deposit process, and we are happy to hear that you are satisfied with our service.
We appreciate your remark on the spreads. We acknowledge that offering competitive pricing is essential for all traders, and we continuously work to optimize our offerings to meet the needs of our clients. Please feel free to contact us if you have any further improvement suggestions or need help with anything regarding your account. We wish you all the best with your trading!
Warm regards,
The ThinkMarkets Team
Excellent service
Excellent service. SImplicity of funding your account. Various instruments for trading.
30 november 2024
Svar från ThinkMarkets
Hello Nicola,
We’re thrilled to hear that you’re pleased with our service! It’s great to know that you enjoy the range of trading instruments we provide and found the process of funding your account straightforward and hassle-free.
Thank you for selecting ThinkMarkets as your broker—we truly value your feedback and appreciate your trust in us!
Warm regards,
The ThinkMarkets Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.