Helpful and responsive, stunning and effective product. We are a contractor using these on a project and Phil has been so helpful from initial enquiry to registering the warranty and looking for blind... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Recent problems with seals on my Neo Rooflight windows. Completely misled by inaccurate description on quote of the work to be carried out. I expected replacement of glass and bubble seals Massi... Se mer
We bought some conservation style rooflights from here some months ago. There was some back and forth with sorting out the specification with our client, the salesperson (Becca) was very prompt in get... Se mer
Purchased additional conservation rooflights to match existing together with winders your open. All arrived quickly and on time with emails to keep me informed at every stage. Discovered winders had b... Se mer
Företaget har svarat
Företagsinformation
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The start of your journey to awaken the beauty of natural light. With 30 years' experience, we pride ourselves on delivering quality rooflight windows designed to maximise natural light within your space. We are committed to designing and manufacturing high-quality rooflights, providing a high quality service to our customers. Our customers are at the heart of everything we do, with innovation at the forefront of every product. Our roof lights can be installed on a wide variety of buildings, from private homes to commercial properties, and public projects. One of our most successful products, The Original Conservation Rooflight, is frequently featured on award-winning landmark buildings and is used on National Trust and English Heritage properties, meeting all current building requirements.
Kontaktuppgifter
Unit T1, Bourton Industrial Park, GL54 2HQ, Bourton-on-the-Water, Storbritannien
- +44 (0) 1993 833155
- hello@therooflightco.com
- www.therooflightco.com
3,5
Medel
178 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I recently move into a house that has 3…
I recently move into a house that has 3 x roof windows from the rooflight company - they look great and operate really well. The windows didn’t have any blinds fitted unfortunately, so we purchased the bespoke blinds from the rooflight company. As they link to the window size / part number, they were super easy to order. They were not cheap - but they are worth every penny. Great quality and couldn’t be more simple to fit. I couldn’t recommend their windows and blinds high enough.
24 maj 2021
Omdöme utan inbjudan
Svar från The Rooflight Co
Hi Jason
Very pleased to hear your comments and recommendation of our rooflights and blinds. Enjoy your new home!
Thank you for the review.
The Rooflight team
Mixed feelings
Two of my windows, which were 8 years old, were easy to find blinds for but the other two were discontinued so could not get blinds, which was a bit disappointing. The order was delivered in a timely manner. The blinds are easy to fit and look good, however for the price I thought the quality would be a bit better. They are a little flimsy and do let quite a lot of light in around the edges for a black out blind. Overall I am happy with the result
20 maj 2021
Replacing inner seals. Excellent service. A pleasure to work with The Rooflight Company
Excellent service
19 maj 2021
Svar från The Rooflight Co
Hi Malcolm - thank you for your review and our customer service team will appreciate hearing your comments.
The Rooflight Co
Excellent service from start to finish!
Excellent service from start to finish with all 3 of my orders. Amy has been more than helpful on every occasion i have needed to either speak with her or e-mail her. Pippa in customer service is also a credit to the company along with everyone else that i have had to deal with throughout the ordering process.
18 maj 2021
Svar från The Rooflight Co
Thank you Eric for your review - we have passed your comments on to both Amy and Pippa, who are always more than happy to help!
The Rooflight Co
Great service along with my replacement rooflight gas struts
I needed replacement struts for my loft windows and I had superb help and coaching from Paula in Customer Services who made sure I got the item I needed and that the pressure charge was right for my installation. She gave me coaching and instructions for how to install the new struts and then followed up to make sure everything worked. The struts were robust and quality items too. All round great service - with special thanks to Paula.
18 maj 2021
Svar från The Rooflight Co
Hi Mr Young,
Our team are always happy to assist and really glad it made a difference, thank you for your feedback.
regards
The Rooflight team
C07 conservation skylights
After placing the order which was recommended by the clients architect we received the windows .
Both my client and I were very disappointed on the design .
The windows were c07 skylights the amour of visible glass was terrible as there was a wide bar down middle to create this conservation look.
I’m sorry but for the cost involved we would not be buying these again.
Clement windows are far more better design to replicate the old Victorian ones.
14 maj 2021
Svar från The Rooflight Co
Dear Rob,
Thank you for taking the time to post a review, we are really disappointed to hear that the CR07-2 roof windows didn’t meet you and your client’s expectations. Your observations will be fed back to our Product Innovation team for consideration as part of any future design review.
As the original innovators of the Conservation rooflight, designed to faithfully replicate the Victorian era cast iron rooflights, we combine the historic appearance of a glazed in bar with modern performance and legislative standards. The CR07-2 is the smallest model in our wide range of standard sizes with a glazing bar however, if planning permits, it is possible to order a customised model with the design amended and glazing bar removed.
At the Rooflight Company we have a dedicated and knowledgeable Sales team who are happy to discuss all aspects of our roof window ranges and answer any queries you might have prior to purchase, we sincerely hope you will reconsider using us in the future. Should you need any support please do contact us at customerservices@therooflightcompany.co.uk
regards
The Rooflight Co
I will review properly once i receive…
I will review properly once i receive the roof lights
9 maj 2021
Svar från The Rooflight Co
Hi Anthony,
Thank you, we look forward to hearing your full review as your comments are important to us.
regards
The Rooflight team
very slow with delivery
very slow with delivery, states 3 weeks on the site but its now over 3 weeks and it hasnt even shipped yet
4 maj 2021
Svar från The Rooflight Co
Dear Mr Hodgekiss
Thank you for your feedback. We are very sorry to hear that the delivery timescale did not meet with your expectations. All our blinds are custom made to order and timescales vary depending upon the specification which is why lead times are advised by the Sales Team when they process the orders.
Looking into your order history we can see that this was placed on our system by a member of the Sales Team on Monday 12th April, the next working day after you placed the order on our online shop, and a confirmation email was sent to you with the Sales Order Acknowledgement outlining the approximate lead time and target delivery date. The blind was delivered on Wednesday 5th May at 11.05am, extended by a day due to the Bank Holiday on the 3rd May.
We hope that you are happy with the blind and installation has been completed successfully however should you need any further support please do contact us at customerservices@therooflightcompany.co.uk
regards
The Rooflight team
Excellent customer service and prompt…
Excellent customer service and prompt delivery. Cannot fault anything.
26 april 2021
Svar från The Rooflight Co
Thanks very much for sharing your experience!
regards
The Rooflight team
Widows are fantastic quality and turned…
Widows are fantastic quality and turned up on time.
13 april 2021
Svar från The Rooflight Co
Hi Andy,
Thank you for your comment, great to hear you are happy with our product and service!
Regards
The Rooflight Team
Svar från The Rooflight Co
Thank you for taking the time to share this.
regards
The Rooflight Co
Dealing with Rooflight Company was…
Dealing with Rooflight Company was straight forward and goods arrived as advised without problem
8 april 2021
Svar från The Rooflight Co
Hi Michael,
Thank you for your comment, lovely to hear.
regards
The Rooflight Co
Svar från The Rooflight Co
Hi Penny,
We appreciate your feedback, thank you!
regards
The Rooflight Co
Great service
7 april 2021
Svar från The Rooflight Co
Hi Mike,
Always great to hear from a satisfied customer, thanks!
regards
The Rooflight Co
I wouldn’t order another one
The business is a good one, but the product they manufacture is poor. Ordered a conservation roof light and it had silicone all over parts that shouldn’t have it and one bit of trim internal to the window broken, not possible to have broken in transit. In my opinion, not in any way worth the nearly £1200 paid for a tiny window.
7 april 2021
In 40 years in the construction…
In 40 years in the construction industry I have never dealt with a company that passes the buck (problem) to the next department so fast, between myself and my customer we were pulling what hair we had left out. Sorry nothing positive. Alan Smith Worcestershire
31 mars 2021
Svar från The Rooflight Co
Hi Alan,
It is disappointing to hear that we have failed to deliver on service on this occasion. We recognise that you had a frustrating experience both with delays to delivery and whilst we tried to ensure you were speaking to the most informed member of the team regarding installation with our between the rafter flashing kit, which led to further delays. We have since collected the products from site and refunded your customer in full and are extremely sorry that we have not provided you with the smooth customer journey we strive for. Feedback is vital to ensure we make improvements to our processes, services and products, and we are already acting on the feedback from your client and yourself.
regards
The Rooflight Co
As a home owner
As a home owner, the literature explaining the different window sizes, as well as the different types of windows was very confusing. However, the staff were very helpful each time I telephoned with questions, and the process of ordering and delivery was faultless. I will certainly be using The Rooflight Company again.
31 mars 2021
Svar från The Rooflight Co
Hi Alex,
We are always happy to answer any questions and glad the team could assist you.
regards
The Rooflight team
Great product
Great product, looks good in my house; collection was straightforward and service was excellent. Thank you
31 mars 2021
Omdöme utan inbjudan
Svar från The Rooflight Co
Hi Owen,
Many thanks for your comments.
regards
The Rooflight Co
Excellent service
31 mars 2021
Svar från The Rooflight Co
Hi Garry,
Thank you for your comment, much appreciated.
regards
The Rooflight Co
Great service
Great service, very quick delivery and excellent products, would highly recommend.
31 mars 2021
Svar från The Rooflight Co
Hi Kevin,
Thank you for your feedback and that you would recommend us, great to hear.
regards
The Rooflight Co
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