The Playtime Company Omdömen 

106
TrustScore 2.5 av 5

2,5

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ordered in July and still yet to receive my order. I have followed up multiple times and still get told "the shipping container has arrived and we're working to send out your order this week"... ter... Se mer

Betygsatt 5 av 5 stjärnor

Hello Just a massive thank you to you and your lovely business for the speedy delivery off long dreamed of items for our eldest soN (4) and His now baby bro (71/2mth) we finalLy had the money tonpa... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Appalling service. Placed an order, money was taken from my bank, order was acknowledged. Item not delivered and numerous emails to company unable to be delivered. Impossible to get any response from... Se mer

Betygsatt 1 av 5 stjärnor

Hi, I have noticed a withdrawal from my bank. My name is Brian Santon. A withdrawal done by yourself on the 12/11/23 of £38.70 ( Eu 43.00). I am 65yrs old, I am not working due to I’ll health,... Se mer

Företagsinformation

  1. Leksaksaffär
  2. Barnbutik
  3. Leksaksbutik

Skrivet av företaget

In 2015, The Playtime Company was established while Lilli assumed the role of a stay-at-home mother for her eldest son Alfie, while her partner Tanel worked full-time. Following several years of marketing small-scale nursery and playtime items, we initiated a home-based soft play service, commencing with ball pits, which we further expanded with our best-selling soft play products. In 2017, following the birth of our second son Harley, Tanel resigned from his employment to join our business, which subsequently became our primary household income source. Though a daunting decision, we invested our unwavering commitment and diligent efforts into the enterprise, resulting in its prosperous growth since then. In 2018, we welcomed our third son Ozzie, and were fortunate to have the flexibility of working from home, enabling us to balance our business responsibilities with caring for our three children. In 2021, we successfully relocated to our very own UK warehouse, where we now store, package, and dispatch all our products, ensuring a fast and dependable service. This accomplishment is a source of immense pride for us, motivating us to strive for further growth and success. When you choose to shop with The Playtime Company, you are not merely supporting a small business; you are supporting a family enterprise. We are personally involved in every aspect of our operations, from providing customer service to packing and dispatching orders. Every order we receive is highly valued, and we aim to demonstrate our gratitude through our attentive customer service and meticulous care. Please note, we still celebrate every order received with a happy dance! We hope this glimpse into our family enterprise provides you with a better understanding of who we are and why we are passionate about serving you. To stay updated on our journey, please visit our official Instagram account, @theplaytimecompany. There you can learn more about us and our small business. We appreciate your time in reading our story and considering our products. Sincerely, Lilli, Tanel, Alfie, Harley, and Ozzie.


Kontaktuppgifter

2,5

Dålig

TrustScore 2.5 av 5

106 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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2,5

Alla omdömen

(106)

1 omdöme under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Couldn’t ask for more !

Couldn’t ask for more !! Love the items and so does my daughter. Perfect communication and next day delivery. Will be a repeat customer for sure!

28 juli 2022
Omdöme utan inbjudan
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Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

Multiple orders from this company and…

Multiple orders from this company and never a problem with any of them. From service, to delivery and quality, everything was perfect.
Recommend highly!

11 juli 2022
Omdöme utan inbjudan
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Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

Best around!

I buy from The Playtime Company all the time for my mobile soft play business in Cumbria.

Service is amazing, staff are so friendly and they cannot help you enough!

Would recommend to anyone not just owners of Soft Play businesses. The best soft play company I am yet to come across.

Thanks Lilli & the team!

7 juli 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

Amazing!

Amazing!! I messaged about delivery got a answer straight away with such a helpful reply, our order came super fast, all the best quality! This lady & company is beyond amazing! Service, communication & products are all above 5 star!!

Thankyou! Can’t wait to order more!

27 juni 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

I brought some lovely items off of this…

I brought some lovely items off of this company and their stuff is really lovely quality! It was fast delivery too!
Super happy 😊

25 juni 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

Amazing service and delivery

Amazing service and delivery, Messaged them to see if I could get it within 3 days for a party and they got it to me within 2 days! Such a great quality product too, would 100% recommend!

24 juni 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

Fantastic!

Great customer service and great products. I purchased a ball pit for my little boys first birthday and he absolutely loves it.

12 april 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

Excellent

10/10 customer service, products and delivery.

After initially missing out on a fantastic offer on a discontinued colour of the castle set I sent a mesg asking if one did for any reason become available again could they please let me know.

My luck was in - everything was so easy and we are delighted with the castle block set.

12 april 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

Lovely quality soft play and equipment…..

I have used this company for my own childrens gifts and for my company’s soft play hire.
The products are of good quality, the services is great, if I have any had any questions or queries they have been answered promptly!
We have ordered a white bouncy castle and can’t wait to receive it!
It’s great to see a company like this doing so well!

29 mars 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company

Betygsatt 5 av 5 stjärnor

10/10 customer service

Highly recommend the beautiful products by The Playtime Company & the fast reliable delivery service. Any queries are responded to quickly & always kept up to date with status of order.
All items are in stock which is a huge bonus rather than having to wait 2-3 weeks for delivery like similar business's.
I will definitely be buying again!

26 mars 2022
Omdöme utan inbjudan
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Svar från The Playtime Company

Thank you so much for your review! We are so pleased you are happy with our service and delivery.

Betygsatt 5 av 5 stjärnor

10/10 would recommend

Super impressed with the speedy delivery and quality of the product!

23 mars 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for your review! We are pleased your happy with our delivery service and product! Thank you for shopping with us and we look forward to welcoming you back for future orders!

Betygsatt 3 av 5 stjärnor

I ordered a round ball pit & 300 balls…

I ordered a round ball pit & 300 balls on Thursday 10th March,early hours of the morning after I finished feeding my daughter.
The company states if you order before 1pm it's next day delivery.

My daughter's 1st birthday is on the 13th March so I thought it's perfect for the next day delivery.

I never got a dispatch notification and it got to Saturday and I knew it wasn't going to get here whatsoever.
I understand it was the weekend and I didn't expect a company to reply back to my Email regarding what had happened to my order and why hadn't it arrived the next day or even Saturday.

The ball pits aren't the cheapest item at £85.00 but I knew my daughter would love it and how good all the reviews had been and it looked perfect ready for her 1st birthday!

I received an Email back Monday, i appreciate how quick the company replied to me as I was getting a little annoyed that my daughter had missed one of her birthday presents.
They told me that they hadn't got any more round ball pits in-stock until the Wednesday (16th) so I could wait until then for one to be delivered for the next working day.
Or I could have a square ball pit instead that can be delivered the next working day (Tuesday)
They did apologise about the error.
I appreciate the apology,but what I didn't appreciate it that they didn't apologise for the fact that they shouldn't let you go through with a purchase if they haven't got the item in stock,that it was for my daughter's special birthday and not a apology for that.

I've received the square ball pit and it looks just as good as the round one so I'm happy with the item.
I was wanting to order a soft play bundle for Christmas for both of my child this year but with this happening it has put me off a little bit which is a shame.

16 mars 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Hi Emily, thanks for your review we are pleased to know you received your order okay and again apologise for the delay and inconvenience caused with your order. We unfortunately over sold on our ball pits when you purchased there for was waiting on a delivery to arrive a few days later. As mentioned in the email we gave the option to either wait for your order or offered an exchange for a different style ball pit which we then sent out. We appreciate your feedback and again apologise for the inconvenience caused. I hope you can understand being a small business we try our hardest with getting orders out as promised and unfortunately delays can occur like any business. Thanks for shopping with us and we hope to see you back in the near future. Kind Regards

Betygsatt 5 av 5 stjärnor

Step and slide

Ordered the grey step and slide set for my little boy whilst soft play centres were all closed over lock down. Ordered and it arrived the next morning. Amazing service and amazing quality. Hours of fun for my little boy. Couldn’t recommend this company and their products enough!! Amazing.

1 februari 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Hi Catherine, thanks so much for leaving us a review. We are so pleased your happy with our customer service and products!

Betygsatt 5 av 5 stjärnor

Pastel mix bundle

I ordered the pastel mix midi slide and ball pit as part of a bundle for my daughters first birthday and she absolutely loves it, even our 5yo son enjoys playing with it. It's such a god send to keep the little one entertained when I'm working from home! The colours are stunning and the quality is amazing. The delivery and customer service are outstanding, I'd definitely recommend to anyone looking to buy soft play items & I will be purchasing more when I can find space to keep it all!

1 februari 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for your review! We are so pleased your happy with our products and service!

Betygsatt 5 av 5 stjärnor

100% Recommend!

we bought the softplay and ballpit for my 6 month old … my older son who is 6 years old is autistic and he has found so much freedom in playing with it all, he even sits in the ballpit to watch the tele, it’s just a lovely set up thank you ❤️ Amazing customer service and the quality is so nice ! Would 100% recommend!

31 januari 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for your review we are so pleased your happy with our products and service!

Betygsatt 5 av 5 stjärnor

The best customer service I haVe…

The best customer service I haVe experienced in A long time. So helpful with my enquiry And super Fast packing and posting!.

Thank you!

29 januari 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for your review, we are so pleased your happy with our service and products!

Betygsatt 5 av 5 stjärnor

Excellent products and really fast…

Excellent products and really fast delivery! Would not hesitate to recommend this company to anyone! Our kids love the soft play, it’s one of the best things we have ever bought them and we can add extra bits to it as the years go on. Thank you the playtime company :-)

19 januari 2022
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for your order! We are so pleased your happy with our service and products! And look forward to welcoming you back on your future orders!

Betygsatt 5 av 5 stjärnor

Fantastic products and cannot fault the…

Fantastic products and cannot fault the delivery it arrives every time next day!

Products are easily wiped down and the quality is amazing!

5 december 2021
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for your review we are so pleased your happy with our service and products!

Betygsatt 5 av 5 stjärnor

The Step and Slide is the best thing we…

The Step and Slide is the best thing we have ever bought as parents! Our little one has Cerebral Palsy and Epilepsy, this has helped to build his confidence, helped him learn to confidently climb steps and helped build his strength and muscle, I cannot recommend it enough!

Also fantastic company to purchase from, so very professional❤️

3 december 2021
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you so much for taking the time to leave us a review! We are so pleased to hear that our products have helped your little one!

Betygsatt 5 av 5 stjärnor

Mega bundle

I ordered the mega bundle of the step and slide, ball pit and building blocks on Saturday, and it was delivered today (I'm sure being quite local helped the speed of it) but extremely quick delivery for a weekend order. Now if you want to order for Christmas especially the mega bundle keep it mind it does come it a few massive boxes so make sure you have the storage (totally my fault for not thinking about it) thankfully with his birthday being this weekend I can give him some of it for his birthday and some for Christmas and not worry about storage. Opened all the boxes to check quality/everything was there which is was and the quality of it all is incredible. Overall I am overjoyed with my order, would totally recommend and can't wait for my son to start playing with it all. A massive thank you!

1 november 2021
Omdöme utan inbjudan
Logotyp för The Playtime Company

Svar från The Playtime Company

Thank you for your review Louise! Thank you for your feedback we are so pleased you are happy with your experience with us and hope your little one enjoys their soft play!

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