Callum was fantastic. He went the extra mile to deliver what mattered to the tenants whilst also going above and beyond for myself the landlord. Excellent comms, high sense of ownership.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We went with the Personal Agent to sell our house this year. From start to finish we had a great experience. The first visit/survey was informative, friendly and professional, not too “sales-heavy... Se mer
We have several properties which The Personal Agent manage for us. I deal with Becky mainly who always deals with matters quickly and efficiently and i find their service very good.
The lettings dept have always been a delight to deal with but after my boiler decided to die because it was the first chilly day of Autumn, I had a problem. The Personal Agent only dealt with the... Se mer
Företagsinformation
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Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.
Kontaktuppgifter
2 West Street, KT187RG, Epsom, Storbritannien
- 01372 745 850
- epsom@thepersonalagent.co.uk
- www.thepersonalagent.co.uk
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Becky was great so friendly and always…
Becky was great so friendly and always asked about any issues in each room of inspection!
13 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thats great to hear Paul and thank you for sharing
Great service from Stephanie and Liam
Great service from Stephanie and Liam, helping me manage the end of a tenancy and starting the process of selling the house. Very speedy and great communication from them both
15 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Howard,
Thank you so much for your kind words! It’s been a pleasure helping you through the tenancy process and getting started with the house sale. We really appreciate your feedback and wish you all the best moving forward.
kind regards
Stephanie. Personal Agent. Epsom
Stephanie has been very helpful. She is knowledgeable and easy to talk to, and didn't make me feel I was asking silly questions. She also got back to me straight away when I emailed her with more questions, and got things sorted out quickly.
Thank you Stephanie 😊
1 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Terry,
Thank you so much for your kind feedback. We’re delighted to hear Stephanie was so helpful, supportive, and quick to assist throughout the process. We’ll be sure to pass on your lovely comments to her!
Kind regards
The continued outstanding support from the Personal Agent
Becky Moore, who recently joined The Personal Agent lettings team in Epsom as the Property Manager, visited us at our rental on May 6th. Becky was very attentive, was keen to look into any issues with the flat and promptly organised a visit from The Personal Agent designated maintenance company.
6 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Keith,
Thank you for your kind feedback. We’re delighted to hear that Becky provided attentive and professional support during her visit, and that the maintenance arrangements were handled promptly. We’ll be sure to pass your comments on to Becky and the team.
Kind regards
Mark helped us buy our dream home
Mark helped us buy our dream home. Throughout a stressful process, Mark was always on hand to answer questions and reassure us throughout the process. He was open and honest with us which we appreciated. Great service from Mark
6 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Leanne,
Thank you for your wonderful feedback. We’re so pleased to hear that Mark was able to support you throughout the buying process and help you secure your dream home. We’ll be sure to pass on your kind words to him — congratulations on your new home!
Kind regards
Very helpful staff
Stephanie in the Epsom branch has been very kind and helpful to me.
I am navigating a tricky situation with a problematic tenant and Stephanie has been so helpful at every single step.
11 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for your review Seb; Stephanie is on the case.
Kind regards
5 star review!
Becky has been amazing! From communication, to sorting issues extremely quickly!
Becky was respectful inspecting my home and the report back was quick!
6 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Charlotte,
Thank you for your lovely feedback. We’re delighted to hear that Becky has provided such excellent service and handled everything so efficiently. It’s great to know you felt respected during the inspection and that communication and follow-up were prompt throughout. We’ll be sure to share your kind comments with Becky.
Kind regards
what a friendly person Becky Moore was…
what a friendly person Becky Moore was and asked for permission before doing anything, she is an asset to your company,
6 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for sharing Douglas, we really appreciate your feedback
They have been supportive and…
They have been supportive and responsive. Stephanie specifically has been really helpful and efficient. The only aspect I would raise is for the company to whet repair expenses more thoroughly for us to manage that cost better. Best
8 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank your for your review Vatsala, and we take on board your comment.
Kind regards
Fantastic Staff
Becky Moore at the Epsom branch has been nothing but helpful and responsive at all times. We had a couple of small issues left for us by a previous tenant which she swiftly resolved as well as helping us out with some amendments that needed to be made. As mentioned, Becky is responsive, polite and has made our experience very positive. I would also like to Mention Ethan Haddon who helped us out throughout the viewing and agreement phases. He was very helpful, friendly and also very responsive (even to our countless questions!). Both members of staff are a joy to deal with and we're very grateful this has been our first experience of dealing with a letting agent.
7 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Ben,
Thank you for your lovely feedback. We’re delighted to hear that both Becky and Ethan provided such helpful and responsive service throughout your experience with us. We truly appreciate your kind words and will be sure to share them with the team.
Kind regards
Great service from day 1 to Completion
Great service from day 1 to Completion! A special thank you to Sarah Goddard at Epsom. Couldn't do enough for us.
8 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Daren,
Thank you for your review, Sarah is over the moon, and thank you for trusting us with the sale and purchase of your new home. We wish you all the best.
Kind regards
Recently dealt with the personal agent…
Recently dealt with the personal agent and Callum helped me massively - he was super great with his responses and made the whole process so smooth - couldn’t recommend them enough - thank you!
30 april 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for your 5 star review and kind words Luke
They are always helpful and supportive, and I would highly recommend them to anyone looking for a reliable and responsive property manager.
I recently worked with the property manager at this estate agency and had a very positive experience. Communication was clear and timely throughout, and any queries or concerns I had were addressed quickly and professionally. They were proactive in keeping me updated and handled issues efficiently, which made the whole process much smoother and less stressful.
I also appreciated their attention to detail and willingness to go the extra mile to ensure everything was handled properly. It’s clear they take pride in their work and genuinely care about providing a good service.
Overall, I would recommend them to anyone looking for a reliable and responsive property manager.
30 april 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Dear Thurka,
Thank you so much for your kind words and positive feedback. It was a pleasure working with you, and I’m really glad to hear that you had a smooth and positive experience with us.
We always aim to provide clear communication, efficient support, and the best possible service, so it’s wonderful to know that this came across throughout your experience. Your recommendation truly means a lot and is greatly appreciated.
Wishing you all the best, and please don’t hesitate to get in touch if we can help you again in the future.
Kind regards
Much needed support from Stephanie at…
Much needed support from Stephanie at The Personal Agent on the first day of the New Rental Laws. Good advice that I needed. I would have made a costly mistake without the advice I was given. Thank you,
1 maj 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for sharing Sharon, and we are happy we could help.
Letting enquiry
From first visiting the Agency to make enquiries, I felt Calum to be very friendly and charming. He was articulate and efficient in relaying information. He has since been very helpful with questions or queries I have had and has dealt with them in a professional manner.
5 december 2025
Omdöme utan inbjudan
Svar från The Personal Agent
Dear Nimet,
Thank you so much for your lovely feedback. It’s great to hear that your experience with Calum has been such a positive one from the very beginning.
We’re delighted that you found him friendly, professional, and helpful throughout the process. Providing clear communication and support is something we really value, so your comments are truly appreciated and will mean a lot to Calum as well.
Thank you again for taking the time to share your experience, and please don’t hesitate to get in touch if we can help with anything in the future.
Absolutely fabulous
Absolutely fabulous from the start and was kept updated with viewings and feedback. Like any house sale there were ups and downs but personal agent did an amazing job. Highly recommend.
31 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Dear Dominic,
Thank you so much for your kind words! It really means a lot to hear that you felt supported and well-informed throughout the process. We know how stressful moving can be, so we’re delighted we could guide you through the ups and downs.
Wishing you all the best in your new home, and thank you again for choosing us
Had the pleasure of speaking with…
Had the pleasure of speaking with Becky, she was so friendly and professional, and she made the whole process so much easier!
17 april 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Samira,
Thank you for your lovely review. We're so pleased to hear that Becky provided such friendly and professional service and made the process easier for you. We truly appreciate your feedback
Callum has been helpful
Callum has been helpful, easy to reach , and on the ball. Pretty much represents how the personal agent works , I’ve used them for the last 15 or so years . And hope to continue
15 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Andy,
Thank you for your continued trust and support over the years. We're delighted to hear that Callum has provided such helpful and attentive service, reflecting the standard we aim to deliver. We look forward to supporting you for many more years to come.
Kind regards
Always courteous and outmost professional.
It took us a while to find the right property to rent.
We were lucky to have had Callum as an agent who understood our needs.
Always courteous and outmost professional.
Thank you.
19 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Peter,
Thank you so much for your kind words. We’re delighted to hear that Callum supported you throughout your search and took the time to understand your needs. Finding the right property can take time, so we’re especially pleased it all came together for you. We’ll be sure to pass on your lovely feedback
Kind regards
Natasha was brilliant in helping me…
Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.
20 april 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi AJ,
Thank you for your review. We're pleased to hear that Natasha provided excellent communication and demonstrated strong knowledge throughout your property search. We truly appreciate your feedback.
Kind regards
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