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The One Store is a shop specialising in imported products related to the world of J.R.R. Tolkien. We offer fans of the books, films, animations and series products that bring them closer to Middle-earth.
260 Vulture St, 4101, South Brisbane, Australien
4,1
10 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order processing was too slow, for a good 2 or 3 weeks, I had zero updates about my purchase. I wouldn't mind a long delivery time, given it's an international purchase, but receiving zero updates for such a long time made me feel i was scammed. I almost did a chargeback on my purchase. That said, the product is very high quality and I would recomend it to anyone.
I ordered phone cases and a LOTR T-Shirt. The ordering process was quick and easy and the phone cases arrived promptly. When I wrote to check on the progress of the second part of the order, I received an informative, friendly answer very swiftly with all the details I needed. The T-Shirt arrived today, as promised, and the quality is very good. I‘m very happy and can only recommend
Guter Shop, Qualität ist super.
Aber Beschreibungen lesen!
Trotz eines eines Mangels war der Support hilfreich und hat super geholfen bei den Problem.
Deswegen gibt es auch 5 von 5
Quick turn around, friendly and helpful staff, great product
Great company. Although Evri mishandled my package leading to its loss, customer service were truly amazing- prompt, enthusiastic and warm and checked in to make sure I received a replacement with all due support. Lovely products both in perfect condition.
Hope to find something I like there again!!
honestly? better shipping. i ordered a Lotr&Hobbit book set and they came in all crappy, scratched back AND front covers, and so on
Svar från The One Store
Hi Pasztor, we're sorry to hear about the damaged covers, but honestly a 2-star review feels unfair here, this is the first time we're hearing about this issue, you never reached out to us to give us a chance to make it right. We always resolve shipping damage when customers let us know. Please email us at suporte@theonestore.com.br with photos so we can send a replacement or refund.
Regards
The One Store
Bought a glowing ring from the Lord of the Rings franchise. Unfortunately my package got lost by the shipping company, but the team from the One Store was very helpful and resolved the issue in no time. In the end I received my precioussss, which matched the website description exactly. I am completely satisfied with this transaction and the store.
Svar från The One Store
Aiya! Thank you so much for this, it truly made our day. We're so sorry your package went missing along the way, but so happy we could track it down and get your precioussss to you safe and sound! Enjoy the glow 🌙✨ Warm regards, The One Store
Beau choix de produits, de qualité.
SAV parfait, Suite à une erreur de taille de ma part, ayant pris la "protection taille", on m’a envoyé dans un court délai un nouveau produit à la bonne taille.
Équipe a l'écoute et répond rapidement a tous les mails
Svar från The One Store
Un grand merci pour ces mots, ça nous touche vraiment ! On est ravis que la Protection Taille vous ait sauvé la mise et que vous ayez trouvé chaussure à votre pied (ou plutôt, bague à votre doigt !). À très bientôt pour de nouvelles aventures en Terre du Milieu 🧙♂️ The One Store
My husband wouldnt budge he wanted a replica of the LOTR one for our wedding. I shopped around and the one store came up. They had reasonably priced rings with many choices so we measured his finger with paper and bought a ring and paid for size protection. Unfortunately it was 3 sizes too big. I contacted the help centre asking for them to resize but asked if I could get it sorted after our wedding (as it was only a week away) they responded immediately and informed us the size protection we ordered actually gives us a whole new ring and we could keep the first one. His second ring arrived and is just as beautiful as the first. It fits perfectly and came with a chain to hang it from his neck just like in the movie. It looks so nice ans made my husband so happy. He doesnt take his wedding ring off either
Svar från The One Store
Wow Courtney!
We’re genuinely blown away by the care you put into writing such a thoughtful review. Thank you so much!
We’re incredibly happy and honoured that The One Ring from our store became part of your wedding and such a special moment in your lives.
Our biggest goal is always to make LOTR fans happy, but knowing that one of our pieces has become part of a lifelong memory... that’s pure Elvish magic! 🧝🏻♀️✨ Hahaha
May your union be as beautiful as Aragorn and Arwen’s, and last through as many ages as Gandalf has seen... ❤️
Hantalë 🧙🏻♂️
Fiz a compra de um item da loja e fiquei muito satisfeita. Adorei o acolhimento e cuidado da loja com todo o processo da compra.
O item comprado foi o anel que brilha no escuro, que é lindo, ficou perfeito, e fiquei encantada com o quão fiel é!! Vale super a pena! ❤️
Svar från The One Store
Que avaliação maravilhosa Anna!
Sentimos muito por não podermos entregar mais rápido no Brasil, mas a gente faz de tudo para a espera valer a pena =D
Estamos muito felizes por você estar satisfeita, e o que esperamos dos fãs de LOTR.😊
Hantalë ❤️
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