Their Perfect Gift Omdömen 

252
•
TrustScore 2.5 av 5

2,6

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... Se mer

Betygsatt 4 av 5 stjärnor

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... Se mer

Betygsatt 5 av 5 stjärnor

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... Se mer

Betygsatt 3 av 5 stjärnor

My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av reklamprodukter
  2. också i
  3. Mediaföretag
  4. Ombud för mobilbetalningar

Skrivet av företaget

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

252 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,6

Alla omdömen

(252)

13 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

it is quite complicated to set up even…

it is quite complicated to set up even on the app, I think it would be easier to send all login details to customer beforehand rather than having to wait a couple of day's for code, activation is quite pricey, should be free

11 juni 2025
Omdöme utan inbjudan
Logotyp för Their Perfect Gift

Svar från Their Perfect Gift

Hi Elieen

We'd love to make tge cards free, however we incur costs:
- postage;
- paper of the greeting card;
- manufacture of the smart card;
- process costs;
- Mastercard costs; and
- Bank holding costs.

As our cards are not tied to any one retailer, we do not make money from them, and in fact quite the opposite, we are charged by 3 different financial services companies when are card is used.

We are also a regulated product, meaning that we have to comply with legal rules and regs, hence the process you need to follow to activate the card. We are a unique offering in the market and we will continue to try and improve our user experience.

Betygsatt 5 av 5 stjärnor

Excellent for travelling in Europe

I highly recommend Their Perfect Gift Euro cards. My daughter recently used one for a school trip to Germany. It was safer then using cash and I could track spend on the app. Great if you have kids travelling outside the UK.

28 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Genuinely Care

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right.

Please check spam messages when waiting for a response from them, they do get back to you, and within only a few hours.

Thish is going above and beyond for an issue I encountered and taking personal ownership to put things right. Not many founders still care this much to do right by their customers.

9 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst gift card I've ever received.

Worst gift card I've ever received.

More than useless. So far the card has been rejected every time I tried to use it, from online retailers, PayPal and even Sainsbury's. Embarrassing and frustrating.

There's no cardholder name, so any website where this is essential info (most of them) you won't even be able to even get to the payment screen.

I've heard you can purchase Amazon gift cards with it so that might be an option.

Their own marketplace is a scam, everything is priced way higher and purposely priced with awkward amounts to ensure you leave an odd amount on the card that's impossible to use and will almost certainly expire within a year.

For example the B&O headphones are £470.20 on the marketplace but £335 on amazon. The Bowers & Wilkins are £307.01 but £199 on amazon.

Horrible business model that has turned a generous gesture into a highly negative experience.

EDIT
As you can see from the incredibly condescending reply, this is the kind of crap service you can expect. Of course I've activated it, unfortunately this isn't the first time I've received one of your crap cards, so it's not me it's you.

31 december 2024
Omdöme utan inbjudan
Logotyp för Their Perfect Gift

Svar från Their Perfect Gift

Hello Customer 2.

The card’s name and address is what you would have registered the card to when you activated it - assuming you followed the instructions and actually activated it?
There is information on the FAQ pages to guide you. Direction is on our website.
There is also contact details to our customer services team if you had difficulty. However we can’t trace you ever contacting us.

Our store is maintained by a trusted partner. If the prices are not to your liking, then you can use it with any Mastercard accepting retailer - providing you followed the simple instructions: activation and useage (like your Bank debit card).

EDIT
we have simply matched your tone.
Why don’t you come onto customer services and reveal yourself and your SAN number so we can examine as to what you’re doing wrong?
Trustpilot can’t help you!

Betygsatt 5 av 5 stjärnor

Going the extra mile

I inadvertently put the wrong email address for the recipient.i informed them he company and they kindly sorted problem.highly recommended them-dan Mac.

19 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Since discovering them

Since discovering them, TPG are an incredible resource for me to send personalised giftcards securely to loved ones around the country.
Their customer service is top tier, A+, 5 star level.
Ellie - is the best! Her great customer service; understanding, patience, and professionalism, is incredible. She goes above and way beyond for customer, truly a valuable asset to TPG. Thank you Ellie for everything you do, you are priceless- pun intended! :)

19 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Check for any hidden costs

I’ve been trying to arrange some vouchers for some work colleagues but it’s proving to be a challenge. They provided the costings for the vouchers I wanted along with a charge of £7.49 per card for processing and activation. (I was ok with this as they need to make some money!). However, they then added a 15% charge on the load amount as I didn’t do it online. (Unable to as need to be invoiced and then my company to pay via bank transfer?). Really disappointed with how this company gave me a price and then added the 15%. Due to the charge I’ll now need to look at other options as doesn’t make it viable!

9 december 2024
Omdöme utan inbjudan
Logotyp för Their Perfect Gift

Svar från Their Perfect Gift

Hi Mitch
There were no hidden costs. If you ordered via the website, you would get the website prices. An invoice would have been issued to you.
If you needed us to create a manual invoice or the values are above £150 per card, then our charges would apply.
This is clearly stated on our website.

Betygsatt 5 av 5 stjärnor

Quick and fast response.

Tom was very nice and polite, responded to both of my tickets very nicely. The support was very helpful and quick. A big thank you to whomever helped, as well as Tom.

4 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scammers !!!

**Scammers Alert!**

Someone attempted to steal from me using all my personal information, including my card details. They called from a private number, posing as my bank, and tried to convince me to provide a code to confirm a transaction of £1,984.02.

Please be cautious and do not trust them! Stay aware and protect your information!

Don't trust them!!! BE AWARE!!!

21 november 2024
Omdöme utan inbjudan
Logotyp för Their Perfect Gift

Svar från Their Perfect Gift

I’m sorry you’ve been scammed. But this isn’t us. We do not make outbound calls! We are also not a Bank

Betygsatt 2 av 5 stjärnor

Poor customer services experience

This company offers guaranteed next working day deliver, for a whopping £11.99 for orders placed before midday. If choosing that option, next day delivery is probably pretty important. When it did not happen, there was a disinterested, uncourteous response from customer services. I would not use ’Their Perfect Gift’ again.

4 oktober 2024
Omdöme utan inbjudan
Logotyp för Their Perfect Gift

Svar från Their Perfect Gift

Dear Petra
We use Royal Mail, signed and Tracked service. They provide their tracking number and it’s their service levels that we relay. We’re really sorry that they (and inadvertently us) let you down! For this we’re sincerely sorry. From what we could see, Royal Mail delivered the order the following day. Our apologies again.

Betygsatt 5 av 5 stjärnor

Fantastic Service

Always so prompt at coming back - nothing is ever an issue and most things are turned around within less than an hour of me querying something.

24 september 2024
Omdöme utan inbjudan

Detta är Trustpilot

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