The Ideal Garden Shop Omdömen 3 748

TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Would highly recommend the Core-ten edging and tree rings. Fabulous quality and easy to install and have finished off around my beds and shrubs a treat. Very happy with the ease and speed of delivery... Se mer

Betygsatt 5 av 5 stjärnor

This is the second time I've ordered corten steel edging from the Ideal Garden Shop and the service was quick and easy with the product just as described. This time I used the 150mm deep edging to fi... Se mer

Betygsatt 4 av 5 stjärnor

I give this company 5 stars for service but the person whom prepared my order, messed it up, not once but twice, so unfortunately they lose a star. The lawn edge I bought is good, I will definitely us... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Good product, quick delivery service. Ordered for ugent delivery to keep landscaper happy. Cheapest I could find online. Product was shipped from manufacturer directly. I choose the 150 mm high edgin... Se mer

Företaget har svarat

Företagsinformation

  1. Trädgårdsarkitektursbutik
  2. Trädgårdsbutik
  3. Landskapsplaneringstjänster

Skrivet av företaget

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Skrivet av företaget

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

4 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great product and good customer experience

Great range of edging in many colours and sizes. The new tool is very handy when folding the joining lugs. Helpful advice from Elisa before ordering to help in choosing the correct parts. Prices very competitive and delivered ahead of schedule

13 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you for your review, Simon! I'll pass this onto Elisa as well :D

Betygsatt 5 av 5 stjärnor

This is an excellent product have used…

This is an excellent product have used several times before, also great company to deal with, very prompt delivery

6 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you, Rebecca! We appreciate the review, and we are glad to provide for your garden!

Betygsatt 5 av 5 stjärnor

Prompt delivery

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, creating raised vegetable beds with gravel paths. Pleased with the core edging and like the tool that is for pulling the tabs through much easier than useing long nose pliers. Would not hesitate recommending this company and core edging.

12 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you, Glennis! We appreciate the review.

Betygsatt 5 av 5 stjärnor

Great product at a great price!

Great product, easy to install, looks great, and arrived quicker than expected. To add to all of that, great value for money too!

12 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you!

Betygsatt 5 av 5 stjärnor

Prompt delivery

Prompt delivery. Strong mailable product, looks good in my garden. Very pleased and will be buying more

3 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you for your review, Kevin!

Betygsatt 5 av 5 stjärnor

Perfect edging

Ordered Cor-Ten steel edging from The Ideal Garden for an Easter Garden Project. Cannot recommend highly enough! Delivery was prompt, and the product is SUPERB! It's not cheap but it is so worth it. Very easy to install and looks SO professional. Very very impressed and are so pleased we chose this product.

4 april 2026
Omdöme utan inbjudan
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you for your review, Trudi! So pleased to see you happy with it all.

Betygsatt 5 av 5 stjärnor

Fabulous!!

Ordered on Bank Holiday Monday delivered on the Wednesday, installed on the Saturday by myself and my husband looks fabulous! So pleased

6 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you, Sara! Pleased to see you happy with the results.

Betygsatt 5 av 5 stjärnor

The product was as described

The product was as described, seems robust, was easy to connect the lengths - despite what some reviewers said. I also bought the fixing pins, which look a great deal - quite long, should hold the edging in place for years.

6 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you, Kevin!

Betygsatt 2 av 5 stjärnor

I have only rated 2 not because of…

I have only rated 2 not because of Ideal Garden but the delivery company DHL let them down.
We paid for a Friday am delivery, DHL did not deliver but said there had been a delay, Ideal Garden were very apologetic and refunded the am delivery and contacted DHL, we then received an email to say delivery would be on the Saturday...however we did not receive the item until Monday after 3pm....not Ideal garden's fault but this rating is based on the whole order / delivery process.

5 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Hi Steve, We are so sorry to hear this. We know how frustrating this is! We always do our best to get our orders ready for dispatch on time - sometimes our usually reliable couriers fall short. We appreciate the review as it's always handy to know how our couriers are doing, and we will take this on board. Have a lovely day!

Betygsatt 2 av 5 stjärnor

Product not as expected

The Gravel Grid is not one 1.2m length as I expected but two shorter sections connected by membrane with a gap in the middle so your stones fall out of there. The measurements are not of the grid but the membrane which extends beyond the grid and the grid is shorter. I wanted the grid to put my 1.2x0.6m raised metal beds on but the grids were too short leghtwise. Very disappointing. Other than holding the two grid parts together I am not sure what the very thin, almost seethrough white membrane is meant to achieve, it sure wouldn’t stop any weeds. The close to £20 delivery charge is outrageous. I assumed it was classed as a large parcel and hence expensive due to the length but the grids were folded in half and the parcel was hardly a particularly big size. I recently ordered modular metal raised beds from another company which were in a parcel of similar size and delivery was free. Communication was poor. After notification that item was despatched no further information received from delivery company re delivery date and time window. Tracking provided didn’t work. Parcel was a day late and when I tried to contact The Ideal Garden via their website form no reply was received. Positives - despite being a day late delivery was fast, two days. Using the grids made for a more stable surface to walk on between the raised beds than using gravel alone.

2 april 2026
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Thank you for your feedback regarding your recent order. I’m sorry to hear that you were left feeling unhappy with your experience, and I appreciate you taking the time to share your concerns.

I understand that you felt unsure about how the system works and that this led to the impression of being mis-sold. Had you contacted us at the time of ordering, we would have been more than happy to guide you through the process and answer any questions to ensure complete clarity before purchase. Our website is also designed to be clear and informative, with a comprehensive FAQ section to support customers in making the right decisions.

In relation to the £20 carriage charge, this is a standard delivery cost applied to this particular product. While we appreciate that some suppliers may offer free delivery, our pricing structure reflects the quality of service and logistics involved in getting goods to you safely and efficiently.

Regarding the delay to your delivery, this was unfortunately due to the increased volume of freight moving over the Easter period. While we always aim to meet our delivery commitments, occasional delays during peak times can occur, and we apologise for any inconvenience this caused.

We are sorry that your overall experience did not meet expectations. However, we do believe that much of this could have been resolved quickly had we had the opportunity to assist you directly at the time.

Should you have any further questions or require any assistance going forward, please do not hesitate to get in touch — we are always here to help. Kind Regards, Wendy

Betygsatt 1 av 5 stjärnor
Logotyp för The Ideal Garden Shop

Svar från The Ideal Garden Shop

Hi Neil, we are so sorry that your product took so long to arrive. We strive to get our products out on time; sometimes our couriers fall short, and we apologise on their behalf!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer