Dean and Jamie were so helpful. They discussed all options through with me taking into consideration my various needs and concerns. They were very thorough, friendly and helpful. A great team, that le... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Extremely happy to have switched to HSS following excellent customer service from Billy Lancaster at the Camberley Branch. He took the time to understand exactly what I needed, quickly provided a quot... Se mer
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Reece was phenomenal, welcoming and provided an excellent service. Made my day by providing me with the right machine needed for my back garden grounds work. Very helpful 👌 through out. I would be re... Se mer
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I often use their services and ollie at twickhanam branch sorts all my problems. instant solutions; advises always provided to me. Very happy
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Företagsinformation
Skrivet av företaget
THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.
Kontaktuppgifter
4,7
Utmärkt
778 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Hire Service Company
Hi Adrian, Thank you for the great review. We really appreciate it.
Jon Overman CEO
Dehumidifier Hire
I have just returned the two dehumidifiers I had hired from HSS. I needed to extend the hire period on an ad-hoc basis and they were very accommodating. What a pleasant and easy experience. The staff, especially Ollie (on his first week), were very helpful. Very pleased. I would use them again (although fingers crossed not for dehumidifiers!). I would highly recommend them.
24 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Hi Paul,
Thank you for taking the time to leave a super review. We understand everyone is busy but taking the time means a lot to our company. Great feedback on Ollie.
Jon Overman CEO
Brilliant
Always 1st Class !!!
James is great to work with and goes all out to help with our needs, also advises us on the equipment when ordering and having it delivered or picked up from site
have worked with him for many years,
24 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the great Lesa. We really appreciate this :)
Jon Overman CEO
Terrible customer service
I have tried to get a cement mixer and transformer cable collected for the past 2 weeks since the hire has ended and keep getting told that the equipment will be collected the next day every day but nobody turns up. I have explained I am having to leave my garden open so the equipment can be taken and they say there is nothing anybody can do to help, although acknowledging I would be at fault if that happened. I have raised a complaint and promised somebody would call me back, yet again nothing has been done since.
Terrible customer service, I would not recommend.
23 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
**Hi Steve, would be ace to hear from you as I don’t think you have hired from us. My email is in this message ***Sorry to read about this Steve. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com. I have worked here 27 years and we still try our best to give great service. Reading the text i can work out if you hired from us? Which branch did you hire with? Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. If you hired on line it will be with HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and take orders we know we can deliver as we have our own depots and equipment. If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service. I do know senior colleagues at HSS PLC so happy to try to resolve with them if you drop me an email. Thank you Jon
Fully paid and expected delivery…
Fully paid and expected delivery yesterday. I received an email the day before it would arrive between 12pm and 5pm. No further updates. No delivery. No ability to speak to anyone.
22 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
***Hi Polly, would love to try to help. please drop me a line***Sorry to read about this Polly. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com. I have worked here 27 years and we still try our best to give great service. Reading the text i don't think you have hired from us. Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. I think you have hired from HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and take orders we know we can deliver as we have our own depots and equipment. If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service. I do know senior colleagues at HSS PLC so happy to try to resolve with them if you drop me an email. Thank you Jon
Dean was extremely pleasant and…
Dean was extremely pleasant and professional. Everything was well explained and had a great customer experience
23 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the great review. We really appreciate this.
Jon Overman CEO
Great customer service always pleasant…
Great customer service always pleasant and helpful
23 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the great review. We really appreciate this.
Jon Overman CEO
RORY
The agent at this branch, Rory, was extremely helpful with organising my order and preparing the equipment for collection. Will definitely use this service again!... Rusty 👌
15 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you - much appreciated review :)
Ordered an air conditioner unit online…
Ordered an air conditioner unit online for my daughter and young family, it was ment to be delivered today, she received a message to say it would be delivered later, which was fine, then later in the afternoon receive another message to say they have run out of them 🤷 so now she's not getting one, total shambles, my advice DON'T TAKE ORDERS YOU CAN'T DELIVER ON
22 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
** Hi, I have managed to make contact with the service director at HSS PLC and if you drop me an email i will facilitate this contact ***Sorry to read about this. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com. I have worked here 27 years and we still try our best to give great service. Reading the text i don't think you have hired from us. Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. I think you have hired from HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and take orders we know we can deliver as we have our own depots and equipment. If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service. Thank you Jon
Ordered an aircon unit for hire
Ordered an aircon unit for hire. Delivery was due the next day and payment made. I waited in all afternoon. Had no correspondence except a text message to say delivery was delayed. No answer on the phones. Sent an email. Finally got a call at close of play at 5pm to say it won’t be delivered as they don’t have the stock!!!!
Unacceptable!!! I stopped looking once I made the order. I have a newborn at home and a medical condition where I don’t regulate my temperature well. They have now left me in a situation where I won’t be able to source anything for the extreme heat we are expecting tomorrow and the following days. I am also out of pocket as they have my money!!! If an error was made they should have called first thing, there is no way they didn’t know until 5pm I wasn’t getting one delivered. Who does business this way?!
22 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Sorry to read about this. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com. I have worked here 27 years and we still try our best to give great service. Reading the text i don't think you have hired from us. Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. I think you have hired from HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and take orders we know we can deliver as we have our own depots and equipment. If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service. Thank you Jon
Thawhid from west thurrock was great…
Thawhid from west thurrock was great and highly recommend
22 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the great review
Hired a tower online Friday for…
Hired a tower online Friday for delivery Monday
Currently been on the phone 4 times
Can’t tell me when it is coming but have found out they Sub-hire from Speedy hire
I managed to phone Speedy who said it had been cancelled this morning by someone but don’t know who
Turns out Speedy would be so much cheaper so suggest you shop about first before hiring from HSS. Absolute shocking service and call centre
I had to give a minimum of one star but not worthy of that
Avoid !!
22 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Hi Steve, Sorry to read about this. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com Reading the text i don't think you have hired from us. Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. I think you have hired from HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and wouldnt use Speedy hire as we have our own depots and equipment.
If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service.
Thank you Jon
Excellent Service
Jason was excellent at the Rochester Depot. Knowledgeable, helpful and would certainly recommend and use again.
19 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you Ross for the super review. We appreciate you taking the time to let us know about the great service in Rochester :)
Diabolical service
Diabolical service, I hired or thought I'd hired a floor sanding pack for a weekend. Took Friday off work, got up crack of dawn cleared the room. Then Speedy Hire call me and say they can't supply. So 2 hours on phones and chat bots later, My refund will take 5-10 days and no free hire to compensate for their failure. Do yourself a favour deal with people who actually hire stuff not with a go between. No wonder they're in financial trouble if this is how they treat their customers.
19 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Hi Ken, Sorry to read about this. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com Reading the text i don't think you have hired from us. Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. I think you have hired from HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and wouldnt use Speedy hire as we have our own depots and equipment.
Awesome customer care
I've found dealing Chris Penfold to be very helpful for all my needs and any issues. Great customer service and always takes the time to help resolve any problems I may have. A very pleasant and efficient guy.
11 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the great review. Chris is ace and always goes above and beyond.
AVOID! Do not use HSS
Do not use HSS! Shocking company. I hired scaffold for 2 days only. It’s been 9 days now since the end of our use and it still hasn’t been collected. Our customer is fuming. We’ve phoned in 3/4 times, been on hold for 30mins each time and constantly told it’s being collected and then hasn’t. Keep being lied to, toget us off the phone. If it gets stolen I won’t be bothered.
Avoid this company, so many others better out there
17 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Hi Martin,
I’m so sorry to read about this. I’m Jon Overman the CEO of ‘the hire service company’ and we pride ourselves on great service and our ethos is all about people dealing with people locally. Our website is www.thehireservicecopany.com and we only take orders in branch or on the phone. We are sometimes confused with hss.com who are a large £250m t/o PLC whilst we are an independent hire business…. The old fashioned blue and yellow stores. If we have let you down drop me a line jon@thehireservicecompany.com and we will be out to collect it tomorrow. If it is another business would you mind moving the review over please 🙏
Jason was very helpful and friendly…
Jason was very helpful and friendly very pleased with the service he provided would definitely use HSS again.
17 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the great review. We really appreciate this
Stewart sat and waited patiently whilst…
Stewart sat and waited patiently whilst the children in the playground was out for lunch break. He was very helpful with the exchange.
17 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thanks you for the great review. Much appreciated
Nathan was extremely helpful & prpfessional
Nathan on the Hire desk was extremely professional, helpful and had a very good attitude towards his customers. I would highly recommend Reading HSS.
16 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the great review on Nathan at Reading. He is a new colleague so great to have this feedback. :)
Heathrow hss hire highly recommended
Great experience with HSS Hire. Saira and Natasha were incredibly helpful, polite, and efficient. Fantastic customer service and I would definitely use HSS again. Thank you
Heathrow Hss branch highly recommend!
17 juni 2026
Omdöme utan inbjudan
Svar från The Hire Service Company
Thank you for the review Kamal. Really appreciate the great support for our business by leaving the review.
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