The Cheese Society Omdömen 

294
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Absolutely wonderful product and excellent customer service. It's great to know I can get Sykes Fell sheep cheese at any time - packed perfectly and absolutely fresh. I highly recommend The Cheese Soc... Se mer

Betygsatt 4 av 5 stjärnor

Cheeses 5 star as usual. The delivery although timely and good service (Royal Mail) the ice packs were completely defrosted. The cheeses where still cool but no longer chilled as in all previous del... Se mer

Betygsatt 5 av 5 stjärnor

Great Products, great service and if they have a problem they actually call you and tell you and you work out a solution in 2 minutes, no dozens of emails or texts, quick, simple, efficient, caring a... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent service as usual. Had to reschedule delivery due to the hot weather and all went smoothly. Particularly like their designed literature and style, and of course the excellent cheese.

Företagsinformation

  1. Ostbutik
  2. Kafé
  3. Leveransservice
  4. Delikatessbutik
  5. Leveranstjänst

Skrivet av företaget

Family run Cheese Mail Order, Cheese Shop & Cheese Cafe based in Lincoln. Delivering exceptional seasonal cheeses to doorsteps across the UK. Local Lincolnshire produce, homemade cheese dishes and cheeseboards, unique gift ideas, cheese wedding cakes, accompaniments and gift vouchers. Our best selling gift box being The Cheese Subscription Club, five cheeses delivered on the dates of your choice, a delicious cheese discovery and a journey of Fromage.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

294 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(294)

102 omdömen under de senaste 12 månaderna

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Betygsatt 3 av 5 stjärnor

marvellous cheeses bad packaging

marvellous cheeses but they arrived in a non-recylable foiled pouch so have to mark them down for that.

26 september 2025
Logotyp för The Cheese Society

Svar från The Cheese Society

We’re so happy you enjoyed your cheeses — thank you for your feedback about the packaging! I’m extremely conscious about keeping things as recyclable as possible. Our boxes and paper are made from recycled materials, which does come at quite a cost for a small business like ours.

Eco-friendly chilled infills are even pricier, so for now, the foil pouches are the most practical option to keep things affordable and chilled for our customers. I’m always on the lookout for better, greener solutions, but with prices constantly rising, it’s a real challenge to stay competitive.

Betygsatt 5 av 5 stjärnor

Excellent cheese and communication

I ordered a Lincolnshire cheese selection for delivery as a present. The Cheese Society’s service was excellent - the cheese, the speed of processing the order and their communication were first rate. There was a problem with the delivery which was the fault of the courrier - the Cheese Society were in touch with me very regularly and they have recently decided to change their courrier service provider to ensure a better delivery service in the future.

1 september 2025
Betygsatt 5 av 5 stjärnor

Ordered as a gift

Ordered as a gift, arrived on time, well packaged. Thoroughly enjoyed by the recipient

2 september 2025
Logotyp för The Cheese Society

Svar från The Cheese Society

Thank you so much for your kind review Sharon

Betygsatt 4 av 5 stjärnor

Cheese was great but delivery issues…

Cheese was great but delivery issues again.

26 augusti 2025
Logotyp för The Cheese Society

Svar från The Cheese Society

Hi Ray, thank you for your kind review. We've had no end of issues with couriers being unreliable, most recently with DHL since they merged with Evri. They went from being good to terrible! We've switched to Royal Mail/ParcelForce this week, and so far, we've seen a significantly better delivery success rate. Fingers crossed this may continue, and our delivery woes are over. We hope you try us out again.

Betygsatt 5 av 5 stjärnor

Great selection of cheeses and had to…

Great selection of cheeses and had to change delivery date and got a great response no hassle. Twice bought cheeses as gifts now. Excellent service and really like the website

1 september 2025
Omdöme utan inbjudan
Logotyp för The Cheese Society

Svar från The Cheese Society

How wonderful to hear, thank you so much Antonia

Betygsatt 5 av 5 stjärnor

Absolutely amazing 👏

After my initial delivery issues out of there control, the problem was soon rectified with great delight. Excellent company to deal with and the cheese is fantastic, looking forward to placing my next order.

7 september 2025
Logotyp för The Cheese Society

Svar från The Cheese Society

Really pleased to hear all went smoothly with Parcel Force this week Mr Clarke and that you've enjoyed your cheese. We look forward to sending more cheeses your way.

Betygsatt 5 av 5 stjärnor

Another brilliant experience with The…

Another brilliant experience with The Cheese Society. The selection of cheese and snacks are delicious, and arrived well packaged with cool packs. The package was slightly delayed (fault of the courier, not The Cheese Society) but someone from their team took the time to send a personalised note with information about this. Delighted and will happily purchase from The Cheese Society again.

28 augusti 2025
Logotyp för The Cheese Society

Svar från The Cheese Society

Thanks Emily, as of this week we've moved courier. DHL was nearly useless, so we've switched to ParcelForce, who are far more efficient. Keeping everything crossed for far fewer unnecessary delays.

Betygsatt 4 av 5 stjärnor

Your cheese is always marvellous to…

Your cheese is always marvellous to receive, however the Gruyère was somewhat underripe and didn’t do justice to the fondue. The other cheeses were fab.

29 juli 2025
Logotyp för The Cheese Society

Svar från The Cheese Society

Hi Jenny, thank you for your review and sorry to hear about the gruyere. I will take this up with them today so that you for your feedback. Lucie

Betygsatt 5 av 5 stjärnor

Very efficient

I wanted to add items to my order and the person i spoke to was most helpful. The order was delivered well packed and at the time stated.

28 juli 2025
Betygsatt 5 av 5 stjärnor

First rate customer service

I ordered some cheese from The Cheese Society and the parcel arrived late. The customer service I received from Lucie, the company's owner was first rate and I will definitely be ordering from them again.

25 juli 2025
Betygsatt 3 av 5 stjärnor

Two nasty surprises.

I received a gift token for £25.00. I went though the list and chose cheeses that were priced per 100g, (about 4 oz) which is a reasonable price quantity for a taster. Our £25.00 would have purchased about 10 different cheeses. When we went to place the order, we got a nasty surprise and found that although the stated price was "per 100g", you could not order 100g, instead the minimum order was 250g. That reduced our initial selection from 10 to 4. We then got another nasty surprise when at the very end of the ordering process, we found that £6.50 was added for P&P. In the end we had to add more than £7 to our gift token, which made the four cheeses we had selected very expensive indeed compared with our local fine cheese shop which does allow purchases of 100g quantities. They were good cheeses that we are still enjoying, but we will still be eating them when they have passed their best because of the large minimum quantities. Serious improvements in information presentation are sorely needed. I certainly would not offer a gift token to anybody else.

27 juni 2025
Logotyp för The Cheese Society

Svar från The Cheese Society

It makes me really upset as a small business owner to read reviews of this nature. We put a lot of hard work and care in cutting, wrapping and sending our cheeses out across the UK. I also personally try to make sure the website is as clear as it can be so I'm sorry to hear that wasn't the case. All feedback is taken very seriously and we will look at how we can improve this further.

The smallest cut we offer is 250g (the average weight of a household stapler). While we’d love to offer smaller cuts, the extra handling time involved makes it difficult for us to do so while maintaining the quality and care we aim for in every order.

We’d also love to offer free shipping, but unfortunately, the cost of next-day delivery—especially with the chilled packaging our cheeses require—makes it unsustainable for us. We simply pass on the courier’s fee without any markup, ensuring you get the best service at the fairest possible rate.

Thank you for your honest review—it helps us grow and improve and we will look into your feedback and how we can make our website clearer.

Kind regards,
Lucie

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